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JLHarv

Jumbled Audio

Question

I am currently in discussion with Roxio Support regarding a problem that I've posted, but I'd like to try to enlist some of your help and assistance.

 

My problem is that I have Roxio2011 Pro, and I have a Canon PowerShot SX10is digital camera that take movies and creates MOV files (strange but true and no setting to change it to AVI). The problem is putting the video into VideoWave in Roxio2011 and pressing play the Audio is truncated and jumpy.

 

Now, I don't expect everyone to have the same Canon Digital camera, but there is a short MOV file on the Internet at

 

http://www.imaging-resource.com/PRODS/SX10IS/SX10ISA.HTM

 

that has been created from the same camera type (scroll down the page to the picture of what looks like the top of a church, and I'd suggest you play it so you know what it should sound like, then download it - the download button is beneath the picture and it's about 19mb).

 

My reason for asking for help, is that my MOV files played fine in Roxio2010 in VideoWave but not in 2011 Pro, and I think it might be useful to know if other people have the same problem (when I say in VideoWave I mean you need to add the video then press the play button beneath the large central screen).

 

I have tried uninstalls, re-installs, removing 2010 and everything Roxio Support have asked but I'd like to inform them if others have the same problem.

 

Please post back to this topic if anyone gets the chance to test things and let me know if it works or not.

 

Thanks in advance to everyone.

 

I have a Canon 60d and have a similar problem. The audio is all jumbled. Also I tried to edit the video first with my mac. The source video was perfect, but the video when I burned it to a DVD through Roxio was choppy and out of sync with the picture. And after a few minutes the audio was done and the video was still going, like the audio was running too fast.

 

Any ideas or help from Roxio on this?

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I have a Canon 60d and have a similar problem. The audio is all jumbled. Also I tried to edit the video first with my mac. The source video was perfect, but the video when I burned it to a DVD through Roxio was choppy and out of sync with the picture. And after a few minutes the audio was done and the video was still going, like the audio was running too fast.

 

Any ideas or help from Roxio on this?

 

Before Roxio cor us users can help, are you using a MAC or PC? If Mac, what version of Toast; if PC what version of Easy Media Creator or Creator.

 

Did you try the converted mentioned in the original post?

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Before Roxio cor us users can help, are you using a MAC or PC? If Mac, what version of Toast; if PC what version of Easy Media Creator or Creator.

 

Did you try the converted mentioned in the original post?

 

I sent you a PM with all the details. I would like to avoid the extra step of going through a converter if possible. Besides the extra time, typically every time you convert video you loose a little quality. And the appeal of this software to me was that I could burn HD (AVCHD) video on to a standard DVD for use in a bluray player. So I am trying to preserve as much quality as possible.

 

BTW, I saw the converter suggestion, but I did not see a specific converter mentioned or linked. If you can recommend a converter, I would be willing to give it a try.

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