Another Certificate File Is Missing

[wazzywack]

You need to start and list in detail the events from A to Z..

 

No one can help if you peace meal information as it's asked, we would be doing this until the end of the year!

No one is peace mealing information. I understand the frustration. After turning off or diabiling everything and uninstalling and reinstalling I still get the same error about the certificate missing or being corupted. I have uninstalled and reinstalled 5 times now. But no luck and tech supports phone has been busy ALL day. So MR Guru if you know how to fix it why don't you just tell us and stop playing games.

[archiemo]

I'm having the exact same issues. Not getting anywhere...completely uninstalled McAfee antivirus, tried installing in safe mode, all recommendations by Roxio email support. Nothing working. Any help would be much appreciated.

[ogdens]

I'm having the exact same issues. Not getting anywhere...completely uninstalled McAfee antivirus, tried installing in safe mode, all recommendations by Roxio email support. Nothing working. Any help would be much appreciated.

 

 

This has worked for some users: Uninstall all Sonic and Roxio products using Revo Uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html ) in the MODERATE MODE. It is free.

 

When you re-install don't forget to turn off you antivirus.

 

 

 

 

 

[Jn'im Jilsik]

This has worked for some users: Uninstall all Sonic and Roxio products using Revo Uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html ) in the MODERATE MODE. It is free.

 

When you re-install don't forget to turn off you antivirus.

Add me to the ever growing list of agitated purchasers who has wasted more time than the product is worth.

 

I didn't see the requirement in the instructions but I'm always very concerned when a product requires me to disable my firewall and anti-virus software. I imagine there is a purpose for that but I can't think of an honest one.

 

If anyone wants to see the installation screens from start to finish, system information, etc., let me know.

[cdanteek]

Add me to the ever growing list of agitated purchasers who has wasted more time than the product is worth.

 

I didn't see the requirement in the instructions but I'm always very concerned when a product requires me to disable my firewall and anti-virus software. I imagine there is a purpose for that but I can't think of an honest one.

 

If anyone wants to see the installation screens from start to finish, system information, etc., let me know.

 

Hopefully after reading this explanation below you will understand why disabling antivirus and firewall is needed?

 

It's not uncommon for setup programs to recommend disabling anti-virus programs first. We'll look at why. But do turn it back on when you're done.

 

I recently purchased a new software package. I was told to disable my anti-virus software before I install the software. Why? What also has me concerned is that it does not say I can turn it back on after installation. What do you feel I should do?

 

•

 

Turn it back on.

 

There. For those with really short attention spans I wanted to get that incredibly important tidbit out there before you move on.

 

Now, as to why you had to turn it off in the first place, that requires just a little explanation.

 

•

 

Anti-virus programs as well as anti-spyware programs, which I'll collectively refer to as anti-malware programs work, essentially, two different ways:

 

• The tools scan for known patterns of data on your hard disk, and if enabled, in the data that's arriving on your computer via the network or media such as CDs and USB keys. Those patterns are also called "signatures"; they're what a piece of malware "looks like".
   
  The bottom line here is that if the scanner sees something that looks like a virus it can then take appropriate action.
• The tools monitor for specific types of behavior that malware is known to perform. The simplest example is malware which overwrites your browser's home page in order to hijack it. Most malware scanners will monitor for any attempts to change your home page, and will often either alert you, or simply block the attempt.
   
  In this case the bottom line is that if the scanner sees something that acts like a virus it can then take appropriate action.

Traditionally anti-virus programs most often work the first way, and anti-spyware tools work the second, however the line is most definitely blurring and it's safest to assume that all anti-malware tools may operate using both techniques as well as perhaps others.

 

Now, program installation is an interesting operation, for several reasons. When you run a setup program it may do many different things including:

 

"If your anti-malware program blocks or otherwise interferes with a program installation you may end up with a failed install."

• writing program files into Windows folders
• writing entries into the Windows registry
• adding "auto-start" entries that launch programs whenever you boot your computer or login
• starting, stopping or installing Windows services
• deleting other files relating to the program being set up, typically older versions
• ... and much more

Here's the problem: all of those things are often exactly what malware does. And some anti-malware scanners aren't always 100% accurate at telling the difference.

 

If your anti-malware program blocks or otherwise interferes with a program installation you may end up with a failed install. Or worse, something that looks like a "successful" install that doesn't really work.

 

Hence almost all software installation programs now recommend that you turn off your anti-malware scanners before the install to avoid any of these "false positives" that might cause a problem with the installation.

And to be clear, whether they explicitly say it or not, they mean turn it off for the duration of the installation process. In other words, be sure to turn it back on when the installation is complete, or you'll be running unprotected from then on.

 

And that can lead to other problems.

 

http://ask-leo.com/w...gain_after.html

[Jn'im Jilsik]

Hopefully after reading this explanation below you will understand why disabling antivirus and firewall is needed?

 

Ke welalin/Thank you very much!

 

My guess is I'll unplug the network cable first, then disable my McAfee software and retry the installation. I understand about registry updates, etc. but I always get a warning from McAfee before anything is denied. I also run SpyBot Search and Destroy (which will have to be disabled as well) and that also usually requests permission rather than simply denying the change.

 

Back later to report.

 

<EDIT>

Hmmm?!

 

I unplugged every USB device except for the keyboard / mouse. I disabled McAfee (scan and firewall) and SpyBot Search and Destroy. Being paranoid, I also unplugged my network cable. I installed without error and rebooted which restarted my McAfee and S&D.

 

Same as it ever was.

 

I'll run the uninstall program above and try an install on my Vista laptop instead of the XP desktop.

 

After that, I'll just start writing reviews and see if one of the Linux gurus has a port.

[Jn'im Jilsik]

I'll run the uninstall program above and try an install on my Vista laptop instead of the XP desktop.

 

Still getting the same error on a different computer with a different OS!

 

Yes, I disabled the firewall and scanner, spybot S&D and Ad-aware and got the exact same messages.

 

I'll check back randomly to see if Roxio shows an interest in correcting a KNOWN FLAW in their software but I won't hold my breath.

[Jim_Hardin]

Still getting the same error on a different computer with a different OS!

 

Yes, I disabled the firewall and scanner, spybot S&D and Ad-aware and got the exact same messages.

 

I'll check back randomly to see if Roxio shows an interest in correcting a KNOWN FLAW in their software but I won't hold my breath.

Not really a “flaw” in that it has been traceable to…

 

MicroSoft

 

I agree it is showing up too often, but I have installed this, probably 10+ times by now from XP to Win7 over 4 different PC’s and never seen it…

 

In any case, Roxio is looking at the problem and should come up with a instructions specific to the V2D 201B version.

 

As soon as any of us hear about it, we will post something here.

[maj09ny]

I've been having the same problem and cannot seem to get it resolved.

I've uninstalled my Norton AntiVirus, cleaned out & updated as suggested by tech service and still getting the same message.

Tech is claiming it's got to do with security software.

[Jn'im Jilsik]

I've been having the same problem and cannot seem to get it resolved.

I've uninstalled my Norton AntiVirus, cleaned out & updated as suggested by tech service and still getting the same message.

Tech is claiming it's got to do with security software.

A LOT of us are still waiting for a fix.

 

If it was anti-virus software, why are both Norton and McAfee creating the exact same problem? Additionally, why does the same problem occur even if the anti-virus software is disabled? Are other people running the same anti-virus software successful?

 

Earlier in this thread, Microsoft was blamed. I survived everything from Windows 3.x, through NT, ME, 2000, and others.Trust me, I have no love for Microsoft.

 

However, if the problem was XP and/or Vista and/or 7, no one would have been successful.

 

It is a Roxio setting that is not being correctly set during installation. Lets get real. It occurs installing the software. Windows users who aren't installing it don't get the error. Whether it is a setting in Windows OR anti-virus software, a desktop or laptop (I've tried both), the only commonality is Roxio.

 

What needs to be answered is what is the specific reason or reasons that the software generates the error that everyone seems to be getting related to a missing or corrupt certificate.

 

Is the solution as simple as downloading/copying a file somewhere? Will making twenty-three changes to the registry fix it? Without knowing what condition or conditions cause that specific error message, everything is conjecture and an attempt to stumble onto the solution. Hopefully, the error code is specific enough that there aren't a hundred and thirteen potential reasons.

 

I'm still waiting and I'm still not holding my breath.

[TheresaB]

I have McAfee and i too have been dealing with this for 4 days now. I think i will just give up and try to get a refund. There has to be a better program out there somewhere that really does work.

[kao]

I am very sorry I upgraded to Roxio 2011.

I have disabled all anti-virus software, completely uninstalled, then re-installed Roxio 2011 repeatedly, and still unable to get past the "missing certificate" problem. I have wasted 11 hours of my time, and have a defective, non-functional product.

Roxio should either correct this defect immediately or provide a refund to its user community.

[Jim_Hardin]

You posted in the wrong forum... Your 2011 software has nothing in common with the V2D software.

 

You need to look HERE

[Jn'im Jilsik]

A LOT of us are still waiting for a fix.

 

If it was anti-virus software, why are both Norton and McAfee creating the exact same problem? Additionally, why does the same problem occur even if the anti-virus software is disabled? Are other people running the same anti-virus software successful?

 

Earlier in this thread, Microsoft was blamed. I survived everything from Windows 3.x, through NT, ME, 2000, and others.Trust me, I have no love for Microsoft.

 

However, if the problem was XP and/or Vista and/or 7, no one would have been successful.

 

It is a Roxio setting that is not being correctly set during installation. Lets get real. It occurs installing the software. Windows users who aren't installing it don't get the error. Whether it is a setting in Windows OR anti-virus software, a desktop or laptop (I've tried both), the only commonality is Roxio.

 

What needs to be answered is what is the specific reason or reasons that the software generates the error that everyone seems to be getting related to a missing or corrupt certificate.

 

Is the solution as simple as downloading/copying a file somewhere? Will making twenty-three changes to the registry fix it? Without knowing what condition or conditions cause that specific error message, everything is conjecture and an attempt to stumble onto the solution. Hopefully, the error code is specific enough that there aren't a hundred and thirteen potential reasons.

 

I'm still waiting and I'm still not holding my breath.

A month and a half and no additional response, eh?

 

I'm off to Dell to write a scathing review about Roxio and their unwillingness to back their product line. If anyone has useful suggestions, I'm available by email.

 

Otherwise, I'll wander in once a month or so to see if anyone at Roxio has stepped up to discuss the problem that creates that specific error message.

[cdanteek]

A month and a half and no additional response, eh?

 

I'm off to Dell to write a scathing review about Roxio and their unwillingness to back their product line. If anyone has useful suggestions, I'm available by email.

 

Otherwise, I'll wander in once a month or so to see if anyone at Roxio has stepped up to discuss the problem that creates that specific error message.

 

Certificate File Or Permission Errors - Easy Vhs To Dvd

 

“The certificate file is missing or has been corrupted. Please reinstall it.”

 

“No permission to launch application”

 

Cause

 

The certificate file is missing or corrupted.

 

Knowledgebase Article : 000244CR

 

http://kb.roxio.com/search.aspx?URL=/content/000244CR&PARAMS=set-locale=en

 

Easy VHS to DVD users should use C2010 download.

[Jn'im Jilsik]

Certificate File Or Permission Errors - Easy Vhs To Dvd

 

“The certificate file is missing or has been corrupted. Please reinstall it.”

 

“No permission to launch application”

 

Cause

 

The certificate file is missing or corrupted.

 

Knowledgebase Article : 000244CR

 

http://kb.roxio.com/search.aspx?URL=/content/000244CR&PARAMS=set-locale=en

 

Easy VHS to DVD users should use C2010 download.

http://forums.support.roxio.com/index.php?passed=1

Ke welalin/Thank you very much!

 

When I get home, I'll redo this and see if I'm successful.

 

Either way, I'll report back.

 

<EDIT>

Ke welalin/Thank you very much!

 

After a couple of attempts the program finally opens properly and recognizes my VCR/DVD.

 

Now I'll read the manual to be sure I'm recording and editing properly.

 

Nmultes/Later