Videowave Hangs When Exporting An Avchd File

[mediaman]

I run Videowave 2010 Pro on a quad processor with Windows 7. Having constructed storylines comprising HD camcorder clips, still photos and background audio I have then attempted to output the resultant files as AVCHD 1920x1080i format prior to burning the images to disc. However during the render process the display screen goes white periodically, often at the transition between 2 clips. The resultant output mp4 file contains the white out images. Can anyone suggest what is happening and how I can avoid it in future.

[mediaman]

Having constructed a storyline comprising Sony HD camcorder footage, still photos and background audio, I am attempting to export the file as an AVCHD 1920x1080i file. However each time the process suspends after a short period (varies between several seconds and a couple of minutes). The whole of my screen becomes milky white (albeit I can see the Videowave screens underneath) and if I try to click on any of the Videowave buttons, a message comes up saying that Videowave 12 has stopped working. I have tried switching to SW rendering in the Videowave Tools but get the same result. Previously the system had occasionally worked (albeit that Videowave seems fragile even wehen constructing storylines - for instance Videowave 12 would hang in the same way when do other tasks such as video trimming). Now however I cannot export any file from Videowave. I am running Creator 10 PRO on Windows 7 using quad 2.8 Ghz processors with 6 gb memory so can't see that resources is an issue. I have tried turning off the internet connection and suspending my security software but to no avail.

[mediaman]

Having constructed a storyline comprising Sony HD camcorder footage, still photos and background audio, I am attempting to export the file as an AVCHD 1920x1080i file. However each time the process suspends after a short period (varies between several seconds and a couple of minutes). The whole of my screen becomes milky white (albeit I can see the Videowave screens underneath) and if I try to click on any of the Videowave buttons, a message comes up saying that Videowave 12 has stopped working. I have tried switching to SW rendering in the Videowave Tools but get the same result. Previously the system had occasionally worked (albeit that Videowave seems fragile even when constructing storylines - for instance Videowave 12 would hang in the same way when do other tasks such as video trimming). Now however I cannot export any file from Videowave. I am running Creator 10 PRO on Windows 7 using quad 2.8 Ghz processors with 6 gb memory so can't see that resources is an issue. I have tried turning off the internet connection and suspending my security software but to no avail.

[sknis]

Hint, If no one has an answer, then multiple postings of the same problem confuses things. Post once and wait for an answer.

 

Remove all transitions and audio files from that project and put put it to AVCHD. If it output correctly, then the issue is one of those.

 

Transitions can be an issue if the timing is "off".

Music can be an issue if you are trying to use DRM protected music and sometimes "bad" mp3 files.

 

AVCHD encoding will take a long time; if you are trying to use your computer for something else during that time, the white screen probably means the computer is not responding to encoding. That means that the computer is tied up doing something else. Yes, this can happen with your CPU. Open task manager and start encoding - see if your CPU is maxed out at 100%. If so, just wait longer (see overnight encoding above).

 

You can try the beta of "Soluto" to shut down programs that don't need to be running - you will be surprised at how many. Also make sure that you have removed all junk files and your hard drive is frequently fragmented.

[mediaman]

I am running Internet Explorer 8 (version 8.0.7600.16385) so the fault is not due to IE 9 Beta.

 

I continue to have serious problems outputting storylines as AVCHD 1920x1080i files (or indeed any format). Having constructed a storyline in Videowave, I attempt to output it using the "Export as" function. Almost invariably Videowave hangs after a short time (anything between 0 and 70 seconds into the storyline) with the whole screen going milky white. I then have to close Videowave and reopen it. I can repeat the exercise immediately and Videowave will hang again but not at the same point (for instance 1 attempt may fail after 3 seconds, the next 40 seconds and the next 19 seconds etc). Occasionally (approx 1 in 10 attempts) and the render process will run to the end but a white image will replace individual camcorder clips/ still photos. The point at which the white images start to appear varies ( can be as late as 90% into the storyline) but once the first clip/photo has been replaced with a white image then more clips/photo are replaced at regular intervals. Often every other clip is overwritten with a white screen. Very very occasionally an output file will be produced with no errors. I get the same result with different storylines including some with no background audio or transitions.

 

Help please.

[sknis]

I am running Internet Explorer 8 (version 8.0.7600.16385) so the fault is not due to IE 9 Beta.

 

I continue to have serious problems outputting storylines as AVCHD 1920x1080i files (or indeed any format). Having constructed a storyline in Videowave, I attempt to output it using the "Export as" function. Almost invariably Videowave hangs after a short time (anything between 0 and 70 seconds into the storyline) with the whole screen going milky white. I then have to close Videowave and reopen it. I can repeat the exercise immediately and Videowave will hang again but not at the same point (for instance 1 attempt may fail after 3 seconds, the next 40 seconds and the next 19 seconds etc). Occasionally (approx 1 in 10 attempts) and the render process will run to the end but a white image will replace individual camcorder clips/ still photos. The point at which the white images start to appear varies ( can be as late as 90% into the storyline) but once the first clip/photo has been replaced with a white image then more clips/photo are replaced at regular intervals. Often every other clip is overwritten with a white screen. Very very occasionally an output file will be produced with no errors. I get the same result with different storylines including some with no background audio or transitions.

 

Help please.

 

Did you try making and outputting a simple show with no transitions, music or other?

 

Do you have your anti-virus checking everything that you are writing to your hard drive? What esle do you have running. When was the last time you updated your video card/chip. What video device do you have? Are your resources on your system drive. When was the last time you cleaned it and defragged it? 6 questions, need 6 answers.

[mediaman]

Many thanks Digital guru for spending time on helping to resolve my Videowave problem. In answer to your 6 questions:

1. I use Kaspersky security software on my PC & I disconnect from the internet and close Kaspersky whenever I attempt to output storylines.

2. I do not use the computer for any other functions when exporting storylines. I have even tried "disabling all" processes using the msconfig option under Windows Startup.

3. My Video card is an Ati HD5750 1 Gb GDDR5

4. Not sure what you mean by Video device

5. I have 3 internal Samsung 1 Tb drives in my PC. I have tried several combinations of locating my Roxio software and data (eg pictures, raw camcorder footage, storylines, rendered projects) on different drives. Srprisingly the best results occur when all elements are on the system disc. Originally my discs were configured in a Raid configuration but I read somewhere that this could cause problems with Roxio so I now use the 3 discs conventionally.

6. My PC is only 4 months old. However in an attempt to resolve my Roxio output problems I sought expert help to reset the PC to factory settings and reload Windows 7 etc. My personal data was then reloaded from external devices and I reinstalled Roxio including the Jan & May 2010 updates. I doubt therefore that my discs need cleaning or defragging.

 

Any other views you may have would be gratefully received.

[sknis]

I give up. I asked you to make a simple show in order to help diagnose the problem but you have not yet done so. Goodbye.

Perhaps someone else will offer a suggestion.