Not Accepting Key On Upgraded Computer

[John A.]

I messed up my computer so i decided, that i wanted to upgrade my pc i installed new motherboard with new proccesor and harddrive but since my old hardrive was damage i installed anew one now my key doesnt work it says its being used in a diffrent computer. Is there any way i can fix this problem. Sonic DVD decorder pack 2.3.1 ESD. Thank you John A.

[John A.]

Im running windows xp professional nt 32 bit, and when i enter the key for my software download sonic dvd decorder pack 2.3.1 ESD it said this key is being used in a diffrent computer. John A. ps Do you need key #

[cdanteek]

Im running windows xp professional nt 32 bit, and when i enter the key for my software download sonic dvd decorder pack 2.3.1 ESD it said this key is being used in a diffrent computer. John A. ps Do you need key #

 

Would you PM ( Personnel Message) me the key John, don't post it here on the forum. I'll see what I can find out..

[cdanteek]

Jon A had used up all his activations (5 by default) which is why he encountered the error message. Users can contact technical support and they should be able to assist.

[cdanteek]

I messed up my computer so i decided, that i wanted to upgrade my pc i installed new motherboard with new proccesor and harddrive but since my old hardrive was damage i installed anew one now my key doesnt work it says its being used in a diffrent computer. Is there any way i can fix this problem. Sonic DVD decorder pack 2.3.1 ESD. Thank you John A.

 

Hi John,

 

Did you upgrade from Windows XP to a newer operating system?

[John A.]

No. I used the same windows xp pro.

I guess it was a waste of time comming to the forum just like contacting support, and they send me a survey if ill purchase products from Roxio again lol.

[cdanteek]

Are you sure your entering the key correct?

 

Your entering the CD key not the TSID #?

 

This is a letter o this is a # 0.

[Brendon]

i installed new motherboard with new proccesor and harddrive but since my old hardrive was damage i installed anew one now my key doesnt work it says its being used in a diffrent computer.

 

If it has a new motherboard, a new processor, and a new hard drive, it IS a new computer. Your key seems to have been keyed to your old computer, not your new one.

 

You'll probably need a new key or new software.

[John A.]

If it has a new motherboard, a new processor, and a new hard drive, it IS a new computer. Your key seems to have been keyed to your old computer, not your new one.

 

You'll probably need a new key or new software.

Thank you very much. John A.

[John A.]

Hi John,

 

Did you upgrade from Windows XP to a newer operating system?

No. I used the same windows xp pro.

[cdanteek]

Sonic DVD decorder pack 2.3.1 ESD.

 

Brendon, your saying that a bought retail 'Sonic DVD decoder pack 2.3.1 ESD' is somehow locked to a PC Hardware configuration like Microsoft OEM Operating Systems are?

 

What I've read that version is XP Operating System specific, that's why I asked that question.

[Brendon]

Hi CD,

 

This is the first time I've heard of Sonic software at this consumer level being keyed to a particular computer, but that's what "now my key doesnt work it says its being used in a diffrent computer." seems to imply and I don't have the software so I can't test it myself.

 

John A,

 

could you answer Cdanteek's question about your operating System, and also tell us exactly what message you got when you tried to enter your key, please?

 

Brendon