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Tech Support? What Tech Support?


Dragonlair
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I would do this as a support ticket but that doesn't seem to be working.

 

I have a ticket open and despite two updates asking for status, I have not had any response at all for a week now.

 

You claim 24/7 tech email support and I can't get a response for a week?

 

I'm supposed to be at level 2 support on my problem and I can't even find any way to know if I really am at level 2.

 

What should I do?

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No it did not. I also checked the ticket itself, which shows my updates and the messages sent to me. The last message sent by tech support was 12/7. My last request for a status update was 12/10.

 

Hi Dragonlair -

 

I have reviewed your ticket and escalated it for a response. Very sorry about the wait and the confusion on our end during an agent transfer of your ticket.

 

You should receive a response by the end of the day.

 

Thanks,

 

Jon

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