Tech Support? What Tech Support?

[Dragonlair]

I would do this as a support ticket but that doesn't seem to be working.

 

I have a ticket open and despite two updates asking for status, I have not had any response at all for a week now.

 

You claim 24/7 tech email support and I can't get a response for a week?

 

I'm supposed to be at level 2 support on my problem and I can't even find any way to know if I really am at level 2.

 

What should I do?

[cdanteek]

• Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

 

http://www.roxio.com...11/contact.html

 

 

http://www.roxio.com...y/contact.html#

[Dragonlair]

It's supposed to be phone AND email. What happened to the email?

[sknis]

It's supposed to be phone AND email. What happened to the email?

 

The response probably ended up in your spam filter.

[Dragonlair]

The response probably ended up in your spam filter.

 

No it did not. I also checked the ticket itself, which shows my updates and the messages sent to me. The last message sent by tech support was 12/7. My last request for a status update was 12/10.

[jonatsonic]

No it did not. I also checked the ticket itself, which shows my updates and the messages sent to me. The last message sent by tech support was 12/7. My last request for a status update was 12/10.

 

Hi Dragonlair -

 

I have reviewed your ticket and escalated it for a response. Very sorry about the wait and the confusion on our end during an agent transfer of your ticket.

 

You should receive a response by the end of the day.

 

Thanks,

 

Jon