Render Mp4 Files

[drumlin]

Hi there

Not sure where to go and try to solve my issue. My Roxio Creator Pro 11 won't open mp4 files. When it attempts to, it hangs Roxio. I have to end task it. This is on 2 seperate Dell PCs but different models. Same issue on both, same Roxio Pro 11 on both. The mp4 files are the file format livestream.com use, which I have an account with. Do I need something like a codec and where would I get this. Any advise would be great. Thanks.

[sknis]

Hi there

Not sure where to go and try to solve my issue. My Roxio Creator Pro 11 won't open mp4 files. When it attempts to, it hangs Roxio. I have to end task it. This is on 2 seperate Dell PCs but different models. Same issue on both, same Roxio Pro 11 on both. The mp4 files are the file format livestream.com use, which I have an account with. Do I need something like a codec and where would I get this. Any advise would be great. Thanks.

 

Got Quicktime? It has to be installed.

 

Download gspot codec information appliance (link) and drag the file to it; it will tell you what kind of mp4 and if the proper codecs are installed.

 

It should also tell you if the file is corrupt. You can try to play it with VLC free player; that plays just about everything.

[drumlin]

Got Quicktime? It has to be installed.

 

Thanks sknis that done the trick.