Roxio Mydvd Hangs At 97%

[Magsie]

Hi,

I'm using Roxio Creator 2010 Pro. My operating system is Windows XP.

 

Im trying to burn a Windows Media Video (wmv)file to a DVD. Works well up to the 'Complete' stage, where it just hangs at 97%. I have downloaded the suggested files from Microsoft, which the Roxio Program said it needed in order to work on these files, eg. KB888656-X86-Global-enu.exe package, as well as the later version of KB891122.

 

Everything worked well up to the final stage.

 

Would appreciate help.

 

Regards,

Magsie.

[Magsie]

Just double checking. Did you get any indication that what you were trying to copy was DRM protected? Where did you get the Captain Cook DVD?

 

Hi,

A friend lent the DVD to me and I would really like a copy for personal use.

Regards,

Magsie

[cdanteek]

Your trying to compress a DL disc 7.38MB (I think you meant 7.38GB) to a single layer 4.35GB disc.

 

What speed did the disc burn at?

 

From the Home page, tools, get disc information. A DVD Video should look like this.

 

What brand name and X write speed disc's are you using?

 

[Magsie]

Your trying to compress a DL disc 7.38MB (I think you meant 7.38GB) to a single layer 4.35GB disc.

 

What speed did the disc burn at?

 

From the Home page, tools, get disc information. A DVD Video should look like this.

 

What brand name and X write speed disc's are you using?

 

 

Hi,

Thanks for your reply. The original disk is infact 7.38GBs which 'MyComputer' shows correctly, however Roxio shows it as 7.38MBs. I'm using Verbatim DVD-R disks. Burn speed set by Roxio.

 

I have attached 5 screen captures which I hope will help clarify things.

Regards,

Magsie

[Brendon]

Right, whoa there a minute Magsie. Things seem to have changed and they're getting confusing. I think we need to re-define where we are, is that okay?

 

You started off trying to burn a WMV file to disc in post #1. Then you created an ISO which hung at 97% while burning it to disc in post #5. At post #9 that seems to be 1.6 GB.

 

Around then you seem to have had the DMA problem, which is now fixed.

 

Suddenly in post #19 you are "copying a DVD via the Copy & Convert program, in the Copy mode" and that's from a Double Layer original, so I have NO IDEA what relevance the screen shots of 'Burn data disc' have to this new problem starting at post #19.

 

I think we have slid from one problem/program to another, so can you tell us what you're trying to do now, with what program, and what the problem is?

 

Thanks lots,

Brendon

[bimicher]

Hi,

Thanks for your reply. The original disk is infact 7.38GBs which 'MyComputer' shows correctly, however Roxio shows it as 7.38MBs. I'm using Verbatim DVD-R disks. Burn speed set by Roxio.

 

I have attached 5 screen captures which I hope will help clarify things.

Regards,

Magsie

 

I have no idea what those images are supposed to show. From one I can see that Roxio says it is 7.558GB (=7558MB) and that indicates a DL DVD But the Disc Information also says its a Single Layer DVD-ROM. Something is strange there

[Brendon]

Something is strange there

 

What I said.

[Magsie]

What I said.

 

Hi again,

Sorry for the confusion, I have infact jumped from one situation to another. Firstly, the changing to DMA from PIO fixed the original problem and I have now been able to burn from the ISO Image file to a DVD successfully. Roxio no longer hangs at 97%. Thank you all very much for solving that problem.

 

Secondly, I have now encountered another situation when trying to copy a DVD which is 7.38GB using the 'Video Copy & Convert - Copy DVD' program.

 

I didn't twig that it was DL, but the program started by compressing the data.

 

The problem now: The disc completed but it would not play in my DVD Player or in my computer on any program.

 

Cdanteek asked: What speed it was burnt at - I'm not sure now. Also asked for disc info, brand and write speed - Verbatim DVD-R 16x disc.

 

In the Disc Information Screen shot above, the disc type from which I tried to copy from, is shown as a single Layer DVD Rom, Closed, DVD-Video. I don't know if this is relevant to the problem.

 

Once again, many thanks for solving the original situation.

 

Regards,

Magsie

[sknis]

Hi again,

Sorry for the confusion, I have infact jumped from one situation to another. Firstly, the changing to DMA from PIO fixed the original problem and I have now been able to burn from the ISO Image file to a DVD successfully. Roxio no longer hangs at 97%. Thank you all very much for solving that problem.

 

Secondly, I have now encountered another situation when trying to copy a DVD which is 7.38GB using the 'Video Copy & Convert - Copy DVD' program.

 

I didn't twig that it was DL, but the program started by compressing the data.

 

The problem now: The disc completed but it would not play in my DVD Player or in my computer on any program.

 

Cdanteek asked: What speed it was burnt at - I'm not sure now. Also asked for disc info, brand and write speed - Verbatim DVD-R 16x disc.

 

In the Disc Information Screen shot above, the disc type from which I tried to copy from, is shown as a single Layer DVD Rom, Closed, DVD-Video. I don't know if this is relevant to the problem.

 

Once again, many thanks for solving the original situation.

 

Regards,

Magsie

 

Just double checking. Did you get any indication that what you were trying to copy was DRM protected? Where did you get the Captain Cook DVD?

[Brendon]

Hi,

 

Uninstalling is not a problem even if the first device on the channel is a hard drive - Windows just installs it again and you're back fully operational after the restart.

 

I just uninstall/restart straight off because sometimes you can't manually reset the DMA, but if you feel nervous, by all means try manually resetting Device 1 to DMA if available and then restart Windows. It may well do the trick, and if it doesn't then it's only a moment's work to do the uninstall/restart.

 

Regards,

Brendon

[sknis]

Hi,

A friend lent the DVD to me and I would really like a copy for personal use.

Regards,

Magsie

 

That didn't answer the question. Is the DVD a commercial DVD? Is it an original or did your friend get a pirate (pun intended) copy? It is illegal almost everywhere to copy a commercial disc and to make/have a pirated version.

 

I think this thread needs to be closed depending on your response.

[Magsie]

That didn't answer the question. Is the DVD a commercial DVD? Is it an original or did your friend get a pirate (pun intended) copy? It is illegal almost everywhere to copy a commercial disc and to make/have a pirated version.

 

I think this thread needs to be closed depending on your response.

 

 

It's not a pirate, (pun not intended) but close the thread as you wish.

 

Regards,

Magsie

[sknis]

It's not a pirate, (pun not intended) but close the thread as you wish.

 

Regards,

Magsie

 

No need to close the thread. I was just looking for some potential issues.

 

Is the DVD you gotr from a friend an original? Perhaps there is something wrong with that disc.

[cdanteek]

Magsie, the two bottom pic's in post # 21 are really weird!

 

I looked up your drive from those pic's and it looks like you have firmware that isn't a retail Lite-On drive. What is the make of the PC and did the drive come with the PC?

 

Have you tried putting the disc you want to copy in Video Copy and Convert in the drive and selecting it on the >from< side, then selecting on the >to< side disc image?

 

That would put the disc on the hard drive and you could check the size. Lets try that and see if we can get that done, then we will try and burn the image to a DVD disc from the hard drive, OK?

[Magsie]

Magsie, the two bottom pic's in post # 21 are really weird!

 

I looked up your drive from those pic's and it looks like you have firmware that isn't a retail Lite-On drive. What is the make of the PC and did the drive come with the PC?

 

Have you tried putting the disc you want to copy in Video Copy and Convert in the drive and selecting it on the >from< side, then selecting on the >to< side disc image?

 

That would put the disc on the hard drive and you could check the size. Lets try that and see if we can get that done, then we will try and burn the image to a DVD disc from the hard drive, OK?

 

Hi,

Thanks for your reply. My computer was originally from HP but I had to have a new motherboard installed recently by a local computer technician. The DVD Drive is not the original one, it was replaced while HP still in use. The make of the computer now is AMD Athlon ll x2 245 (if that's what you mean).

 

I'm short on time right now to do these tasks but will try your suggested way another time.

 

Much appreciated,

Regards, Magsie

[Magsie]

Hi,

Thanks for your reply. My computer was originally from HP but I had to have a new motherboard installed recently by a local computer technician. The DVD Drive is not the original one, it was replaced while HP still in use. The make of the computer now is AMD Athlon ll x2 245 (if that's what you mean).

 

I'm short on time right now to do these tasks but will try your suggested way another time.

 

Much appreciated,

Regards, Magsie

 

Hi, Back again,

I did as you suggested and saved a copy to the hard disc as an iso image, size 4.35GB approx. Tried burning to dvd via the Roxio Video Copy & Convert. Half way through it stopped burning and produced an error report which I will attach.

 

Also, can you tell me if 65MB is enough maximum amount of memory to allocate for buffering. (This is in the settings and I cannot find anything in the help section to explain this.

 

I am using Verbatum media DVD-R which seems to be ok otherwise.

 

Many thanks,

Regards, Magsie.

 

[cdanteek]

If the DVD from your friend is a Double Layer +R or a Dual Layer -R and you tried to make a image file to a single layer?

 

You can set the image size, see pic. Make sure it's set to the larger disc you have for burning later. Double Layer +R or Dual Layer -R when making the image file, see if that does it without the error.

 

[Magsie]

If the DVD from your friend is a Double Layer +R or a Dual Layer -R and you tried to make a image file to a single layer?

 

You can set the image size, see pic. Make sure it's set to the larger disc you have for burning later. Double Layer +R or Dual Layer -R when making the image file, see if that does it without the error.

 

 

Hi,

Thanks, finally got it to work without a hitch. I also lowered the write speed to the disc, so maybe that helped as well.

Many thanks,

Regards,

Magsie

[gi7omy]

That's a drive error and not a software one

 

2 / 04 / 08 LOGICAL UNIT NOT READY, LONG WRITE IN PROGRESS

 

It could be a hiccup somewhere between the program output and the drive itself (drive buffer, RAM, connection)

[Magsie]

Hi again,

 

Just want to add that I eventually got an error message which said, 'Failed to start the image writing operation error while Burning Image 80004003 error while aborting.

 

Can anyone explain what this means and how to fix the problem?

 

Regards,

Magsie

[sknis]

Hi again,

 

Just want to add that I eventually got an error message which said, 'Failed to start the image writing operation error while Burning Image 80004003 error while aborting.

 

Can anyone explain what this means and how to fix the problem?

 

Regards,

Magsie

 

Here is a Kb article on that error. Try what it says.

 

Just to make sure, try burning to an ISO file first. In Create DVD-Advanced, when you go to burn, the dialog box has three options. Uncheck burn to disc and check only burn to ISO file. Name the file and set the location where you want it. Let it burn (encode). Once it finishes, play it with the free VLC player (get it from cnet.com). If it plays OK then use the application on the home page to burn the ISO file to a disc. If it doesn't burn, then you disc or the burner is the problem,

 

If you can't encode to an ISO file then there is something wrong with your production. Come back and let us know what happens.

[Magsie]

Here is a Kb article on that error. Try what it says.

 

Just to make sure, try burning to an ISO file first. In Create DVD-Advanced, when you go to burn, the dialog box has three options. Uncheck burn to disc and check only burn to ISO file. Name the file and set the location where you want it. Let it burn (encode). Once it finishes, play it with the free VLC player (get it from cnet.com). If it plays OK then use the application on the home page to burn the ISO file to a disc. If it doesn't burn, then you disc or the burner is the problem,

 

If you can't encode to an ISO file then there is something wrong with your production. Come back and let us know what happens.

 

Many thanks for the reply. I'll give the ISO file a go first before installing firmware as you suggested.

Hope this solves the problem. Will let you know.

Regards,

Magsie

[Magsie]

Many thanks for the reply. I'll give the ISO file a go first before installing firmware as you suggested.

Hope this solves the problem. Will let you know.

Regards,

Magsie

 

Hi,

Further to this problem. I created an ISO file which played on the VLC media player. Then I used Roxio application to burn the file to disc. Went well until last little bit where it is hanging at 98%. The progress shows that the total sectors were burnt/created to the disc with zero time remaining. (I should mention that all the discs actually play on the DVD player, even though I suspect they are not absolutely correct.)

 

Would you then suggest that I should update the firmware? I have downloaded a package from LiteOn for the Burner.

 

It's a bit frustrating but I'm hoping this can be sorted out. By the way, I have a Nero Burning Program on the computer, (it's a freeby/trial), should I uninstall this. Could it be interfering?

 

Regards,

Magsie

[bimicher]

Hi,

Further to this problem. I created an ISO file which played on the VLC media player. Then I used Roxio application to burn the file to disc. Went well until last little bit where it is hanging at 98%. The progress shows that the total sectors were burnt/created to the disc with zero time remaining. (I should mention that all the discs actually play on the DVD player, even though I suspect they are not absolutely correct.)

 

Would you then suggest that I should update the firmware? I have downloaded a package from LiteOn for the Burner.

 

It's a bit frustrating but I'm hoping this can be sorted out. By the way, I have a Nero Burning Program on the computer, (it's a freeby/trial), should I uninstall this. Could it be interfering?

 

Regards,

Magsie

 

What "Roxio Application" did you use to burn the iso file to DVD?

[Magsie]

Hi,

 

I used the 'Burn Disc Image' from the Home page of Roxio Creator 2010 Pro and then chose the iso file image from my computer. The 'Burn Disc Image' page comes out automatically from the Data/Copy section of the Roxio Program.

 

I hope this explains the procedure ok.

 

Regards,

Magsie

[bimicher]

Hi,

 

I used the 'Burn Disc Image' from the Home page of Roxio Creator 2010 Pro and then chose the iso file image from my computer. The 'Burn Disc Image' page comes out automatically from the Data/Copy section of the Roxio Program.

 

I hope this explains the procedure ok.

 

Regards,

Magsie

 

How long in time is the video you are trying to burn?