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Again With The Install 'challenge'

Frustrated2011

Asked by Frustrated2011,

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Frustrated2011 Newbie

Frustrated2011

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12/30/10 11:49:01 - Created folder for log files: C:\Users\HP\AppData\Roaming\Roxio Log Files\Roxio Creator 2011\10-12-30 11-49\{ProductID}_{INSTALL_MODE}.log

12/30/10 11:49:01 - Installer version: 3.56.49a

12/30/10 11:49:01 - SetupDlg Started...

12/30/10 11:49:01 - Attempting to register CancelAutoPlay

12/30/10 11:49:01 - Registered AppID

12/30/10 11:49:01 - Registered CancelAutoPlay successfully

12/30/10 11:49:01 - Attempting to supress Windows Update

12/30/10 11:49:01 - Supressed Windows Update successfully

12/30/10 11:49:01 - Worker thread starting...

12/30/10 11:49:01 - Operating System Information:

12/30/10 11:49:01 - Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit

12/30/10 11:49:01 - Display Language id: 4105

12/30/10 11:49:01 - System Locale id: 4105

12/30/10 11:49:01 - User default ANSI code page: 1252

12/30/10 11:49:01 - User default OEM code page: 850

12/30/10 11:49:01 - .NET version(s) found:

12/30/10 11:49:01 - 2.0.50727.4927

12/30/10 11:49:01 - 3.0.30729.4926

12/30/10 11:49:01 - 3.5.30729.4926

12/30/10 11:49:01 - MS XML was found on this system:

12/30/10 11:49:01 - msxml3r.dll.mui file version: 8.110.7600.16385

12/30/10 11:49:01 - msxml3.dll file version: 8.110.7600.16385

12/30/10 11:49:01 - msxml3r.dll file version: 8.110.7600.16385

12/30/10 11:49:01 - msxml3.dll file version: 8.110.7600.16605

12/30/10 11:49:01 - msxml3.dll file version: 8.110.7600.20728

12/30/10 11:49:01 - msxml6r.dll.mui file version: 6.30.7600.16385

12/30/10 11:49:01 - msxml6.dll file version: 6.30.7600.16385

12/30/10 11:49:01 - msxml6r.dll file version: 6.30.7600.16385

12/30/10 11:49:01 - msxml4r.dll file version: 4.10.9404.0

12/30/10 11:49:01 - msxml4.dll file version: 4.20.9870.0

12/30/10 11:49:01 - msxml4.dll file version: 4.20.9876.0

12/30/10 11:49:01 - DirectX was found on this system:

12/30/10 11:49:01 - D3DX9_43.dll file version: 9.29.952.3111

12/30/10 11:49:01 - d3dx10_43.dll file version: 9.29.952.3111

12/30/10 11:49:01 - d3dx11_43.dll file version: 9.29.952.3111

12/30/10 11:49:01 - MSI was found on this system:

12/30/10 11:49:01 - msi.dll file version: 5.0.7600.16385

12/30/10 11:49:01 - Module filename: C:\Users\HP\AppData\Local\Temp\RoxioCreator2011_JA08NXD0R13\setup.exe

12/30/10 11:49:01 - Setup command line: "C:\Users\HP\AppData\Local\Temp\RoxioCreator2011_JA08NXD0R13\setup.exe"

12/30/10 11:49:01 - Base language detected is 'ENU'

12/30/10 11:49:01 - Setting final install language TLA to 'ENU'

12/30/10 11:49:01 - Modified product list: VIRTUALDRIVE64_13,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,STREAMER_SVR_X86,STREAMER_SVR_X64,STREAMER_CLT,SMARTSOUND_50,ROXIOCENTRAL_60,RBVIRTUALFOLDER64_0160,PS_C13_EXPRESS_10,GOOGLE_TOOLBAR,GOOGLE_CHROME,EMC_130,DOTNETFX_351,DIRECTX_FEB10,CPDECODERPACK_433,CINEPLAYER_561,BOTPRODUCT_A64,BOTPRODUCT,BASICBURN_0160

12/30/10 11:49:01 - Successfully added feature 'EMC8' to product 'EMC_130'

12/30/10 11:49:01 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X64'

12/30/10 11:49:01 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X86'

12/30/10 11:49:01 - Temp Folder Information for: C:\Users\HP\AppData\Local\Temp\ size: 871978.00

12/30/10 11:49:08 - Attempting to force language to 'ENU'

12/30/10 11:49:08 - Base language detected is 'ENU'

12/30/10 11:49:08 - Setting final install language TLA to 'ENU'

12/30/10 11:49:08 - Base language detected is 'ENU'

12/30/10 11:49:08 - Setting final install language TLA to 'ENU'

12/30/10 11:49:08 - Condition for MPI is satisfied

12/30/10 11:49:17 - Condition for product VIRTUALDRIVE64_13 satisfied

12/30/10 11:49:17 - Condition for product VIDEOCAP_USB_X86 not satisfied; removing

12/30/10 11:49:17 - Disabling installation of product 'VIDEOCAP_USB_X86'

12/30/10 11:49:17 - Condition for product VIDEOCAP_USB_X64 satisfied

12/30/10 11:49:17 - Condition for product STREAMER_SVR_X86 not satisfied; removing

12/30/10 11:49:17 - Disabling installation of product 'STREAMER_SVR_X86'

12/30/10 11:49:17 - Condition for product STREAMER_SVR_X64 satisfied

12/30/10 11:49:17 - Condition for product STREAMER_CLT satisfied

12/30/10 11:49:17 - Condition for product SMARTSOUND_50 satisfied

12/30/10 11:49:17 - No condition detected for product ROXIOCENTRAL_60

12/30/10 11:49:17 - Condition for product RBVIRTUALFOLDER64_0160 satisfied

12/30/10 11:49:17 - No condition detected for product PS_C13_EXPRESS_10

12/30/10 11:49:17 - No condition detected for product GOOGLE_TOOLBAR

12/30/10 11:49:17 - No condition detected for product GOOGLE_CHROME

12/30/10 11:49:17 - No condition detected for product EMC_130

12/30/10 11:49:17 - No condition detected for product DOTNETFX_351

12/30/10 11:49:17 - No condition detected for product DIRECTX_FEB10

12/30/10 11:49:17 - No condition detected for product CPDECODERPACK_433

12/30/10 11:49:17 - No condition detected for product CINEPLAYER_561

12/30/10 11:49:17 - Condition for product BOTPRODUCT_A64 satisfied

12/30/10 11:49:17 - Condition for product BOTPRODUCT not satisfied; removing

12/30/10 11:49:17 - Disabling installation of product 'BOTPRODUCT'

12/30/10 11:49:17 - No condition detected for product BASICBURN_0160

12/30/10 11:49:18 - Executing setup action: VerifyActions.*.Admin

12/30/10 11:49:18 - Action VerifyActions.*.Admin return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.*.EnsureMSI

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.*.EnsureMSI return code: 0

12/30/10 11:49:18 - Installer suite information

12/30/10 11:49:18 - UUID is: {4433FF9E-AF21-4E41-B296-4E13BF4D52F5}

12/30/10 11:49:18 - FamilyID is: empty

12/30/10 11:49:18 - DisplayName is: Roxio Creator 2011

12/30/10 11:49:18 - Version is: 13.0

12/30/10 11:49:18 - IconPath is: BIN\SuiteIcon.ico

12/30/10 11:49:18 - HelpLink is: http://www.roxio.com/'>http://www.roxio.com/

12/30/10 11:49:18 - URLInfoAbout is: http://www.roxio.com/

12/30/10 11:49:18 - BuildNumber is: 131B08N

12/30/10 11:49:18 - SKU is: R13

12/30/10 11:49:18 - BasePath is: C:\Program Files (x86)

12/30/10 11:49:18 - SuiteFolder is: Roxio 2011

12/30/10 11:49:18 - Changed InstalPath to: C:\Program Files (x86)\Roxio 2011

12/30/10 11:49:18 - OverinstallAllowed value is: 0

12/30/10 11:49:18 - RepairModeAllowed value is: 1

12/30/10 11:49:18 - No existing suite was found on this system.

12/30/10 11:49:18 - There were no incompatible suites found in the system.

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.VIRTUALDRIVE64_13.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.VIDEOCAP_USB_X64.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_SVR_X64.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.STREAMER_SVR_X64.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_CLT.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.STREAMER_CLT.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.SMARTSOUND_50.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.SMARTSOUND_50.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.ROXIOCENTRAL_60.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.PS_C13_EXPRESS_10.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_TOOLBAR.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_CHROME.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_CHROME.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.EMC_130.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.EMC_130.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.DOTNETFX_351.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.DOTNETFX_351.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.DIRECTX_FEB10.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.DIRECTX_FEB10.CurrentVersion return code: 2, reason: A bad package code was passed in

12/30/10 11:49:18 - Executing setup action: VerifyActions.CPDECODERPACK_433.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.CPDECODERPACK_433.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.CINEPLAYER_561.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.CINEPLAYER_561.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.BOTPRODUCT_A64.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.BOTPRODUCT_A64.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Executing setup action: VerifyActions.BASICBURN_0160.CurrentVersion

12/30/10 11:49:18 - Action VerifyActions.BASICBURN_0160.CurrentVersion return code: 3, reason: The package is not installed

12/30/10 11:49:18 - Product VIRTUALDRIVE64_13 was not found on the system. Installing version 1.0.0

12/30/10 11:49:18 - Product VIDEOCAP_USB_X64 was not found on the system. Installing version 1.22.0

12/30/10 11:49:18 - Product STREAMER_SVR_X64 was not found on the system. Installing version 1.0.0

12/30/10 11:49:18 - Product STREAMER_CLT was not found on the system. Installing version 1.4.2

12/30/10 11:49:18 - Product ROXIOCENTRAL_60 was not found on the system. Installing version 6.0.0

12/30/10 11:49:18 - Product RBVIRTUALFOLDER64_0160 was not found on the system. Installing version 1.0.0

12/30/10 11:49:18 - Product EMC_130 was not found on the system. Installing version 1.3.166

12/30/10 11:49:18 - Product CPDECODERPACK_433 was not found on the system. Installing version 4.3.0

12/30/10 11:49:18 - Product CINEPLAYER_561 was not found on the system. Installing version 5.6

12/30/10 11:49:18 - Product BOTPRODUCT_A64 was not found on the system. Installing version 4.0

12/30/10 11:49:18 - Product BASICBURN_0160 was not found on the system. Installing version 1.6

12/30/10 11:49:18 - Executing setup action: VerifyActions.*.CheckPrompt

12/30/10 11:49:18 - Checking if __MsiPromptForCD mutex is set

12/30/10 11:49:18 - Action VerifyActions.*.CheckPrompt return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.VIRTUALDRIVE64_13.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_SVR_X64.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.STREAMER_SVR_X64.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_CLT.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.STREAMER_CLT.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.SMARTSOUND_50.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.SMARTSOUND_50.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_CHROME.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_CHROME.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.EMC_130.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.EMC_130.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.DOTNETFX_351.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.DOTNETFX_351.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.DIRECTX_FEB10.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.DIRECTX_FEB10.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.CPDECODERPACK_433.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.CPDECODERPACK_433.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.CINEPLAYER_561.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.CINEPLAYER_561.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.BOTPRODUCT_A64.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.BOTPRODUCT_A64.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.BASICBURN_0160.MSICorrectVersion

12/30/10 11:49:18 - Checking if the Windows Installer is the correct version

12/30/10 11:49:18 - Action VerifyActions.BASICBURN_0160.MSICorrectVersion return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.VIRTUALDRIVE64_13.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.VIDEOCAP_USB_X64.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_SVR_X64.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.STREAMER_SVR_X64.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.STREAMER_CLT.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.STREAMER_CLT.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.SMARTSOUND_50.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.SMARTSOUND_50.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.ROXIOCENTRAL_60.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.PS_C13_EXPRESS_10.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_TOOLBAR.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_CHROME.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_CHROME.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.EMC_130.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.EMC_130.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.DOTNETFX_351.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.DOTNETFX_351.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.DIRECTX_FEB10.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.DIRECTX_FEB10.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.CPDECODERPACK_433.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.CPDECODERPACK_433.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.CINEPLAYER_561.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.CINEPLAYER_561.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.BOTPRODUCT_A64.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.BOTPRODUCT_A64.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.BASICBURN_0160.IsQualified

12/30/10 11:49:18 - Checking if platform qualifies for installation

12/30/10 11:49:18 - Action VerifyActions.BASICBURN_0160.IsQualified return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.DisabledOnDell

12/30/10 11:49:18 - SA: Testing for Genuine Hardware (using Dell Check)

12/30/10 11:49:18 - Looking up the suite property DELLCHECK, and retrieved the value: empty

12/30/10 11:49:18 - Looking up the product property GOOGLE_TOOLBAR.DELLCHECK, and retrieved the value: 1,M,Dell*;11,0,Dell System,www.dell.com

12/30/10 11:49:18 - The requested BIOS types were not found.

12/30/10 11:49:18 - Action VerifyActions.GOOGLE_TOOLBAR.DisabledOnDell return code: 0

12/30/10 11:49:18 - Executing setup action: VerifyActions.GOOGLE_CHROME.DisabledOnDell

12/30/10 11:49:19 - SA: Testing for Genuine Hardware (using Dell Check)

12/30/10 11:49:19 - Looking up the suite property DELLCHECK, and retrieved the value: empty

12/30/10 11:49:19 - Looking up the product property GOOGLE_CHROME.DELLCHECK, and retrieved the value: 1,M,Dell*;11,0,Dell System,www.dell.com

12/30/10 11:49:19 - The requested BIOS types were not found.

12/30/10 11:49:19 - Action VerifyActions.GOOGLE_CHROME.DisabledOnDell return code: 0

12/30/10 11:49:19 - Executing setup action: VerifyActions.CINEPLAYER_561.AppSearch

12/30/10 11:49:19 - SA: Running AppSearch

12/30/10 11:49:19 - Looking up the suite property AppSearch, and retrieved the value: empty

12/30/10 11:49:19 - Looking up the product property CINEPLAYER_561.AppSearch, and retrieved the value: RET,FALSE;OUT,FOUND_CP53BD;REG,HKLM\SOFTWARE\sonic\CinePlayer\5.0\Preference,REG_SZ,BuildOEM

12/30/10 11:49:19 - The registry key was not found on x86 or x64: 'SOFTWARE\sonic\CinePlayer\5.0\Preference' error: 2

12/30/10 11:49:19 - The requested AppSearch tests were not succesful.

12/30/10 11:49:19 - Action VerifyActions.CINEPLAYER_561.AppSearch return code: 0

12/30/10 11:49:19 - Creating item removal data

12/30/10 11:49:19 - Finished creating item removal data; count=0

12/30/10 11:50:04 - Checking validity of key '5K-QWKWQ-Q4US9-S0M92'

12/30/10 11:50:04 - Validation completed successfully

12/30/10 11:50:54 - Disabling installation of product 'GOOGLE_TOOLBAR'

12/30/10 11:50:54 - Disabling installation of product 'STREAMER_CLT'

12/30/10 11:50:54 - Disabling installation of product 'STREAMER_SVR_X64'

12/30/10 11:50:54 - Disabling installation of product 'GOOGLE_CHROME'

12/30/10 11:50:54 - Executing setup action: PreviousVersions.VIRTUALDRIVE64_13.Auto

12/30/10 11:50:54 - Action PreviousVersions.VIRTUALDRIVE64_13.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.VIDEOCAP_USB_X64.Auto

12/30/10 11:50:54 - Action PreviousVersions.VIDEOCAP_USB_X64.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP1

12/30/10 11:50:54 - Action IncompatibleApplications.SMARTSOUND_50.SKIP1 return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP2

12/30/10 11:50:54 - Action IncompatibleApplications.SMARTSOUND_50.SKIP2 return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.ROXIOCENTRAL_60.Auto

12/30/10 11:50:54 - Action PreviousVersions.ROXIOCENTRAL_60.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.RBVIRTUALFOLDER64_0160.Auto

12/30/10 11:50:54 - Action PreviousVersions.RBVIRTUALFOLDER64_0160.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.EMC_130.DX90

12/30/10 11:50:54 - Action PreviousVersions.EMC_130.DX90 return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.EMC_130.EMC70

12/30/10 11:50:54 - Action PreviousVersions.EMC_130.EMC70 return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.EMC_130.Auto

12/30/10 11:50:54 - Action PreviousVersions.EMC_130.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.DOTNETFX_351.VER351

12/30/10 11:50:54 - Action IncompatibleApplications.DOTNETFX_351.VER351 return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.DIRECTX21

12/30/10 11:50:54 - Action IncompatibleApplications.DIRECTX_FEB10.DIRECTX21 return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.SKIP

12/30/10 11:50:54 - Action IncompatibleApplications.DIRECTX_FEB10.SKIP return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.CPDECODERPACK_433.Auto

12/30/10 11:50:54 - Action PreviousVersions.CPDECODERPACK_433.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP30

12/30/10 11:50:54 - Action IncompatibleApplications.CINEPLAYER_561.CP30 return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP3x

12/30/10 11:50:54 - Action IncompatibleApplications.CINEPLAYER_561.CP3x return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.SDMX

12/30/10 11:50:54 - Action IncompatibleApplications.CINEPLAYER_561.SDMX return code: 0

12/30/10 11:50:54 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP5X

12/30/10 11:50:54 - Action IncompatibleApplications.CINEPLAYER_561.CP5X return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.CINEPLAYER_561.Auto

12/30/10 11:50:54 - Action PreviousVersions.CINEPLAYER_561.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.BOTPRODUCT_A64.Auto

12/30/10 11:50:54 - Action PreviousVersions.BOTPRODUCT_A64.Auto return code: 0

12/30/10 11:50:54 - Executing setup action: PreviousVersions.BASICBURN_0160.Auto

12/30/10 11:50:54 - Action PreviousVersions.BASICBURN_0160.Auto return code: 0

12/30/10 11:50:54 - Incompatible suite is empty. Go on with installation

12/30/10 11:50:54 - Updating install progress: 0 / 15, Gathering required information...

12/30/10 11:50:54 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 has no product code, no reference counting will be done.

12/30/10 11:50:54 - Updating install progress: 0 / 15, Installing Roxio Video Capture USB

12/30/10 11:50:54 - Executing setup action: InstallActions.VIDEOCAP_USB_X64.KB933262_x64

12/30/10 11:50:54 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 64))' evaluated to false

12/30/10 11:50:54 - Condition for install action not satisfied; skipping

12/30/10 11:50:54 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 return code: 0

12/30/10 11:50:54 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 is Sync

12/30/10 11:50:54 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 has SyncHandle equal NULL.

12/30/10 11:50:54 - Updating install progress: 1 / 15, Installing Roxio Video Capture USB

12/30/10 11:50:54 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has no product code, no reference counting will be done.

12/30/10 11:50:54 - Updating install progress: 1 / 15, Installing Microsoft .Net v3.5 SP1

12/30/10 11:50:54 - Executing setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB

12/30/10 11:50:54 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB return code: 0

12/30/10 11:50:54 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB is Sync

12/30/10 11:50:54 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has SyncHandle not equal NULL.

12/30/10 11:50:54 - Updating install progress: 2 / 15, (null)

12/30/10 11:50:54 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB was just installed. Adding reference.

12/30/10 11:50:54 - Adding group '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}' reference for action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB'

12/30/10 11:50:54 - Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB' has no product code, reference counting is not possible.

12/30/10 11:50:54 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has no product code, no reference counting will be done.

12/30/10 11:50:54 - Updating install progress: 2 / 15, Installing

12/30/10 11:50:54 - Executing setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB

12/30/10 11:50:54 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB return code: 0

12/30/10 11:50:54 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB is Sync

12/30/10 11:50:54 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has SyncHandle not equal NULL.

12/30/10 11:50:56 - Updating install progress: 3 / 15, (null)

12/30/10 11:50:56 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB failed with exit code -9.

12/30/10 11:50:56 - Installation failed with error code -9

12/30/10 11:50:56 - Rolling back installation

12/30/10 11:50:56 - Caught cancelation exception while running install actions

12/30/10 11:50:56 - Updating install progress: 3 / 15, Preparing to roll back...

12/30/10 11:50:56 - Updating rollback progress: 3 / 15, Preparing to roll back...

12/30/10 11:50:56 - Updating rollback progress: 3 / 15, Rolling back

12/30/10 11:50:56 - Rolling back setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB

12/30/10 11:50:56 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has nothing to roll back

12/30/10 11:50:56 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB rollback return code: 0

12/30/10 11:50:56 - Updating rollback progress: 2 / 15, Rolling back

12/30/10 11:50:56 - Updating rollback progress: 2 / 15, Rolling back Microsoft .Net v3.5 SP1

12/30/10 11:50:56 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB

12/30/10 11:50:56 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has nothing to roll back

12/30/10 11:50:56 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB rollback return code: 0

12/30/10 11:50:56 - Updating rollback progress: 1 / 15, Rolling back Microsoft .Net v3.5 SP1

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rhask472 Newbie

rhask472

Posted
Posted

thank you, I am sure the actions in the link is clear to you...however...anyway, I tried each embedded link, the set up for the second link failed.

 

You're not alone. I've been trying all weekend to get this program installed. The forums and tech support are trying to help, and have been helpful, it's just not working. I can't spend anymore time on this. I've asked tech support to contact me when they have a fix.

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cdanteek Digital Guru

cdanteek

Posted
Posted

You're not alone. I've been trying all weekend to get this program installed. The forums and tech support are trying to help, and have been helpful, it's just not working. I can't spend anymore time on this. I've asked tech support to contact me when they have a fix.

 

 

I don't work for Roxio but I don't think that will happen!

 

Why not start a new post explaining your problems with the software.

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