I've been attempting to install this software over the last few days w/o any success. I have gone through every thread & tried every suggested fix & still cannot get this software to load - it keeps rolling back. I have tried installing from a disc set & also from my hard drive. I am not tech savvy what-so-ever & am in need of some help! My system is:
Dell Vostro 420
Q9650 @ 3.00GHz, 2995Mhz, 4 core
4.00 GB RAM
Windows Vista Home Premium
6.0.6002 Service Pack 2 Build 6002
NVIDIA GeForce 8800 GT, 512.00 MB
Sound Blaster X-Fi Xtreme Audio
HL-DT-ST BD-RE BH20N ATA Device
I have done all the prep: updated all my drivers, reinstalled the .net framework & MS installer 4.5, unloaded my version of Roxio 9, deleted all previous Roxio registries & cache, turned off all antivirus/firewall & startup programs - but the end result is always a rollback. My compressed log file is close to 4 MB so I have split the "install" only logs into 2 zip files; please let me know if you need the "uninstall" logs & I will post (or email) them. I am extremely frustrated; any assistance would be greatly appreciated.
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wile_e99
I've been attempting to install this software over the last few days w/o any success. I have gone through every thread & tried every suggested fix & still cannot get this software to load - it keeps rolling back. I have tried installing from a disc set & also from my hard drive. I am not tech savvy what-so-ever & am in need of some help! My system is:
Dell Vostro 420
Q9650 @ 3.00GHz, 2995Mhz, 4 core
4.00 GB RAM
Windows Vista Home Premium
6.0.6002 Service Pack 2 Build 6002
NVIDIA GeForce 8800 GT, 512.00 MB
Sound Blaster X-Fi Xtreme Audio
HL-DT-ST BD-RE BH20N ATA Device
I have done all the prep: updated all my drivers, reinstalled the .net framework & MS installer 4.5, unloaded my version of Roxio 9, deleted all previous Roxio registries & cache, turned off all antivirus/firewall & startup programs - but the end result is always a rollback. My compressed log file is close to 4 MB so I have split the "install" only logs into 2 zip files; please let me know if you need the "uninstall" logs & I will post (or email) them. I am extremely frustrated; any assistance would be greatly appreciated.
10-12-30 11-33 Zip 1.zip
10-12-30 11-33 Zip 2.zip
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