TMiller Posted January 2, 2011 Report Share Posted January 2, 2011 I received Roxio creator 2010 pro with roxio Video capture usb. I load the usb software first and then update the drivers. THe computer sees the usb capture devise in the the system files I then loaded Creator 2010 Pro and update it's software. When I click the video capture on the Roxio Sreeen, I get the display loading and then nothing happens. I have try several ways to get this to work with no sucess. I have Hp machine with a 2gh processor and 1.5 gigs of ram and running xp servie pack 3 I'm about ready to give up on ROXIO!! Link to comment Share on other sites More sharing options...
norman95 Posted January 2, 2011 Report Share Posted January 2, 2011 I have also had the same problem exactly the same problem after installing creator pro. No response from support at this time if you do get a fix please post. Thanks Link to comment Share on other sites More sharing options...
grandpabruce Posted January 2, 2011 Report Share Posted January 2, 2011 I received Roxio creator 2010 pro with roxio Video capture usb. I load the usb software first and then update the drivers. THe computer sees the usb capture devise in the the system files I then loaded Creator 2010 Pro and update it's software. When I click the video capture on the Roxio Sreeen, I get the display loading and then nothing happens. I have try several ways to get this to work with no sucess. I have Hp machine with a 2gh processor and 1.5 gigs of ram and running xp servie pack 3 I'm about ready to give up on ROXIO!! Your problems could be caused by the error in the order in which you installed the software. Try the laborious clean install instructions, here: http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000206CR&PARAMS= Install the Creator 2010 Pro software, first. Then, install the 2010 updates. Reboot, and see if video capture opens. When it opens, plug in the USB device, and go from there. Link to comment Share on other sites More sharing options...
TMiller Posted January 12, 2011 Author Report Share Posted January 12, 2011 Your problems could be caused by the error in the order in which you installed the software. Try the laborious clean install instructions, here: http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000206CR&PARAMS= Install the Creator 2010 Pro software, first. Then, install the 2010 updates. Reboot, and see if video capture opens. When it opens, plug in the USB device, and go from there. I have done this with no results. I even loaded the software on a xp media machine and the software screw up the XP operating system!! Link to comment Share on other sites More sharing options...
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TMiller
I received Roxio creator 2010 pro with roxio Video capture usb.
I load the usb software first and then update the drivers. THe computer sees the usb capture devise in the
the system files
I then loaded Creator 2010 Pro and update it's software. When I click the video capture on
the Roxio Sreeen, I get the display loading and then nothing happens. I have try several ways to get this to
work with no sucess.
I have Hp machine with a 2gh processor and 1.5 gigs of ram and running xp servie pack 3
I'm about ready to give up on ROXIO!!
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