Write Format Error

[John Mackenzie]

Firstly appologies if I have posted this in the wrong area. first time user.

I upgraded to Creator 2011 Pro because of it's advertised 3D capabilities. To date I have not been able to create one 3D file or disk. I have followed numerous workarounds posted on this forum, although they do not appear to relate directly to Creator 2011, they do appear to be the same problem in previous versions.

The error is:

Project_BuildToDevice() AuthorScript call failed. Error while Writing Format

 

I have also logged tickets with Roxio support, they do not appear to read what you write as they keep advising to try things I have already told them I have tried. The last response just now, says they have exhausted all know troubleshooting and will refund in full. I'm not ready give up just yet, even though I spent many hours trying to produce one 3D file/disk. The main reason I don't wont to give up is that it appears to work for others even if they have had the error by following one of the workarounds. I have loaded the latest software and driver updates, I have uninstalled the software and reinstalled all to no avail.

 

I have a Toshiba Qosmio notebook.

Windows Home Premium 32 bit.

Intel Core i7 CPU, 1.73GHz

DVD/Blue Ray Drive: MATSHITA BD_MLT UJ240ES (Latest drivers installed)

Display Adapter: NVIDIA GeForce GT 330M

 

I hope I have given enough details, I get the same error whether creating a 3D file or burning a 3D disk. I have tried with numerous source data, eg. my own photo's, videos, 3D downloads from the internet. This is using Videowave and MYDVD.

I can burn a normal (not 3D) disk.

 

If anyone can help me, it will stop be getting more grey hairs, oops too late I'm already white !

 

Any help would be grealtly appreciated, as I hate giving up.

 

Happy New Year to all from Australia

 

 

John Mackenzie

[Jim_Hardin]

The AuthorScript error has nothing to do with 3D.

 

It is however very elusive and what works one time, does not work the next…

 

Since you tried many things it is hard to suggest any without you providing a list of what you have tried. Also details of your Source files, your step up to Burn and your indended Output.

 

Generally speaking, laptops make poor Video machines. Do you have a Desktop you can work with?

[John Mackenzie]

The AuthorScript error has nothing to do with 3D.

 

It is however very elusive and what works one time, does not work the next…

 

Since you tried many things it is hard to suggest any without you providing a list of what you have tried. Also details of your Source files, your step up to Burn and your indended Output.

 

Generally speaking, laptops make poor Video machines. Do you have a Desktop you can work with?

Thanks Jim

I tried to load 2011 on my PC to eliminate the laptop as the problem (my laptop is more up to date and powerful than my PC).

I uninstalled an older version on my PC, from that time my burner drive has not been recognized, so i have not been able to install 2011 on my PC. Another issue I have to rectify, one thing at a time.

 

I have tried with different source files, from my own 2D photo's converted to 3D, 3D Side by Side footage from the net, Roxio's own samples.

 

One thing I have not tried that Roxio suggested was to disbale all start up items, scares me a bit, would you suggest i try that ?

 

I have attached a file of the things I can remember trying.

May I say hpw much people like yourself are appreciated on forums when you give your time and knowledge to others. I must say I also enjoy helping others, the big difference is my knowledge base is very limited.

[Jim_Hardin]

Let's stick with the Lap for now... The Desktop is completly different issue.

 

I don't see any attchments?

[John Mackenzie]

Let's stick with the Lap for now... The Desktop is completly different issue.

 

I don't see any attchments?

Sorry Jim. I assumed the file attached, just tried again and told I can not attach this type of file. Will try to cut and paste here. Only thing that has not pasted is the error message print screen.

Updated software and drivers.

Uninstalled software and reinstalled.

Update to the latest version of Direct X from the Microsoft website

1. Save your project as a disc image and burn it.

o Start MyDVD directly by clicking Start-->All Programs--> Roxio Easy Media Creator-->Video and then MyDVD.

Lowered by burner speed.

Please try unchecking Roxio AVC SmartEncode and test it again.

Go to Tools -> uncheck Roxio AVC SmartEncode.

You can try to export the file from Videowave as a video file. Choose any quality setting. Once the file has been created open MyDVD and select a new AVCHD project. Add your video file that you just created in Videowave and select what ever menu options you want. Then select burn. For this test uncheck burn to DVD and instead try to create an image file. If the image is made successfully you can burn the image file in Copy and Convert.

[Jim_Hardin]

2 test for you to try.

 

With you existing project in MyDVD, burn to Folder instead of ISO…

 

A simple test project: Under Tool – Options – Render, set it to Software.

 

Then using only default settings, add NEW material until your Project is equal in size to your old one. Burn to Folder.

 

It is important in this test not to use any of your original material! (it may be the problem)

[John Mackenzie]

Thanks Jim.

 

I had success with the first suggestion: Burn to Folder set. I can see the files created with this process. Excuse my ignorance, but how do I burn to disk and what files.

 

The second suggestion, change to "Burn to software", I can not do as the option is greyed out ?

 

Kind Regards

 

 

John Mackenzie

[Jim_Hardin]

GREAT!!!

 

Put in blank media.

 

Under the Home app, Data/Copy tab ~ Burn Data Disc.

 

Use Windows Explorer and simply copy the folders in the MyDVD folder into the new project window.

 

Add a Disc Label to your liking…

 

(this is for a BD project)

 

The ‘cool factor’ with Burn Data Disc is that if the structure is correct, it will make a compliant disc! It has some ‘smarts’

 

As far as the 2nd part, you didn’t follow my instructions… It is not called “Burn to software” and it is never grayed out…

 

However, if Folders work, there is no need to switch to Software Render

 

The bad news is that this Solution is not effective 100% of the time

 

Sometimes you have to keep trying different solutions until you hit one that works! Good news is that 2011 is much better with this than previous version.

[John Mackenzie]

Hi Jim

Sorry I typed wrong it is "Render using software" that I was trying and it IS greyed out, can't tick it. When you say it is never greyed out, could this be something related to my burning issues ?

 

An interesting point is my Laptop is only a couple of months old, and we brought the smae for my nephew for Christmas, just installed Roxio on his and it burns straight to disk no propblems, exactly the same laptop. Would I be correct in assuming my problem is related to some other software on my laptop ?

 

Used the source on the other laptop as fails on mine.

[Jim_Hardin]

They are Radio Buttons, they can't be grayed out! The Radio Button Object only allows for one or the other to be selected!

 

 

Did you even try to click it?

 

They have been there for many years and I have never heard of them not working???

[John Mackenzie]

Hi Jim

If I choose a normal DVD I can select the button. If the 3D option the button is greyed out and can not be selected.

I'm getting close to giving up and getting my money back, your other suggestion that worked for the first project, will not work for the second project.

I will keep trying suggestions, but the end is near, your help is greatly appreciated.

 

I tried to attach a print screen shot with no luck, nut I assure you I can not tick the radio button on a 3D job.

[sknis]

Hi Jim

If I choose a normal DVD I can select the button. If the 3D option the button is greyed out and can not be selected.

I'm getting close to giving up and getting my money back, your other suggestion that worked for the first project, will not work for the second project.

I will keep trying suggestions, but the end is near, your help is greatly appreciated.

 

I tried to attach a print screen shot with no luck, nut I assure you I can not tick the radio button on a 3D job.

 

You are correct, selecting 3D for a DVD defaults to harware and it cannot be changed. - On my computer also. I assume that the video card must be powerful enough to do the 3D rendering and using software alone will not do it. There is nothing in the requirements to say that.

[Jim_Hardin]

You are correct, in 3D the Render is locked into Hardware rendering!

 

I did not know that

 

If 2D render doesn't work with Hardware selected, then the problem goes to the Video chip and problably indicates it is not sufficent for the software.

[John Mackenzie]

You are correct, in 3D the Render is locked into Hardware rendering!

 

I did not know that

 

If 2D render doesn't work with Hardware selected, then the problem goes to the Video chip and problably indicates it is not sufficent for the software.

Hi Jim

That is what is so frustrating, my laptop's specs must be ok, as I can do what I can't on mine on my nephews which an identical laptop.

 

I have no problem with 2D projects only 3D, which is the only reason I upgraded Roxio.

[Jim_Hardin]

Perhaps they are not as 'identical' as you think...

 

Likewise AV or other software can interfer too.

 

You will have to tinker sometimes. I have had to ouput every clip I was using in VideoWave into mpeg4 format before loading into MyDVD.