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I'd appreciate any help that's out there .I recently bought the above product and since purchasing

it ,I cannot get any response from it .It will not work on windows XP, just keeps telling me there is

certificate missing "please re install it "(Roxio _50) .So I install it on Windows 7,when I try to copy and

convert ,I go through the process and when I press the green arrow at bottom right ,the progress bar comes on

the screen and that's as far as it goes ,just freezes up. I can't even cancel ,the only way I can get rid of

it is to restart my computer . It is very frustrating .If I go to the update page it comes up with a whole bunch of

onscreen errors or something .It will burn discs but not so as to play on a DVD which is why I bought it .


Basically ,I have removed it from both my laptop and my PC (can it be installed on both ?)

I am keen to use it if it will work ,otherwise I will ask for a refund (if I can get any sense from the Roxio

website ,that sends you round in circles too) !


Any help would be appreciated .


Regards :

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