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Video Copy & Convert Hangs


LaurieS

Question

error msgs for roxio.pdfI am unable to use the copy & convert feature of Creator 10. Actually, not sure if any programs are working. I have tried several times to follow instructions received from tech support such as uninstall, copy files from disk to computer to install, I have installed the SP2. I have installed the Microsoft XML Core Service (MSXML) 4.0 SP2. Nothing helps.

 

I tried to use "Create DVD" and get Unable to load skin.

 

I tried Edit Video (under the edit and transfer) and got run time error.

 

Only thing I have wanted to do was create DVD for viewing in DVD player/tv instead of computer.

 

My operating system is Windows 7 (64-bit). I am attaching screen shots of what is and isn't happening.

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