Videowave

[Grayghost]

I purchased a Studio XPS 8100 from Dell several months ago and for various reason haven't been able to fire it up until now. Included (pre-installed) with the machine was the Roxio 2010 Creator Premier. My question is, (I may be looking in the wrong places) does this version come with Videowave.... if so, what is it listed as.

 

Thanks in advance for anyones help.

 

Grayghost.....

[ogdens]

I purchased a Studio XPS 8100 from Dell several months ago and for various reason haven't been able to fire it up until now. Included (pre-installed) with the machine was the Roxio 2010 Creator Premier. My question is, (I may be looking in the wrong places) does this version come with Videowave.... if so, what is it listed as.

 

Thanks in advance for anyones help.

 

Grayghost.....

 

You have a Dell OEM version,(which is a cut-down version of the full retail Roxio version) and it does not contain Videowave.

[Grayghost]

You have a Dell OEM version,(which is a cut-down version of the full retail Roxio version) and it does not contain Videowave.

 

Thanks..... Now I'm..... So I on't get thrown out of the site, use your imagination! I just spent money to have a cut-down version and now have to spend money again. Guess who's getting a call to try and get my money back on the program (yeah, good luck to me on that one!). At least Dell will get an ear full about not being up front about it. It was "savings" if I customized the machijne to a different video card.

 

Thanks for the reply........

[bimicher]

Thanks..... Now I'm..... So I on't get thrown out of the site, use your imagination! I just spent money to have a cut-down version and now have to spend money again. Guess who's getting a call to try and get my money back on the program (yeah, good luck to me on that one!). At least Dell will get an ear full about not being up front about it. It was "savings" if I customized the machijne to a different video card.

 

Thanks for the reply........

 

If it is an OEM version then you did not pay anything for it and can't really to get any money back.

Was this listed as a specific purchase with a direct cost to you?

 

Could you launch the version you have, click on about and tell us what version and build number show up?

[sknis]

Thanks..... Now I'm..... So I on't get thrown out of the site, use your imagination! I just spent money to have a cut-down version and now have to spend money again. Guess who's getting a call to try and get my money back on the program (yeah, good luck to me on that one!). At least Dell will get an ear full about not being up front about it. It was "savings" if I customized the machijne to a different video card.

 

Thanks for the reply........

 

The OEM that is usually installed is Creator 10.3.DE. Is that what you have?

 

If you do have (paid for) Creator 2010 premier, then you should be able to create videos. It is still a version that was modified for Dell so support will have to come from them.

 

Please do a screen shot of the Home page and of the Video tab and post them. That will help us help you and others who have a similar problems

[jonatsonic]

I did a little research and Premiere SD and BD have some partial VideoWave functionality. Since I don't have exact details, this could mena that you can trim clips from MyDVD to adding a clip and some sound.

 

As other have mentioned, launch the app, go the Videos section and take a screen shot, then if there is an "edit movies/videos" launch that so we can see what you have.

 

If something is a grayed out or not-clickable, the feature doesn't exist in that version.

 

Hope this helps,

 

Jon

Roxio Support

[Jim_Hardin]

Grayghost: From the Home App, why don't you click on Help-About and tell us your version number... It will look something like one of these:

 

 

It will help us get an idea of what you have and we can go from there

[Grayghost]

Grayghost: From the Home App, why don't you click on Help-About and tell us your version number... It will look something like one of these:

 

 

It will help us get an idea of what you have and we can go from there

 

I'm trying to answer 4 responses in one (all asking for the same thing).... please check out the response sent to "Jonatsonic"

 

Thanks..... Grayghost

[Grayghost]

Attached is the screenshot I believe you want. I've also overlayed the Version and build info. that "Sknis" asked me to post.

 

I also have to clarify that earlier I mentioned in a response to "ogdens" that the program was part of a "video card" upgrade. That was an error, it was part of an "Optical Drive" ugrade..... sorry about the misinformation.

 

I may have been misleading when I mentioned how the program was installed by Dell. When I ordered/customized the machine I wanted a better optical drive and during that particular promotion there was drive upgrade, which included the Creator 10 Premier at a reduced price. Since the new machine was 64bit and my current Easy Creator 8 suite wasn't compatible, I ordered the "deal". (somehow "deals" always end up costing more in the long run!) Anyway, to answer another posters question.... yes, it was a bought and paid for version and yes, I can launch the program.

 

I've sent an email to a Dell supervisior that helped me during the purchase of the computer and let her know that their not so straight forward advertising is now costing me twice as much and that if the Roxio program was a "cut-down" version, it should be declared as such. The only thing I saw on the order form next to the Roxio program were the words "Standard definition, Factory", whatever that means (maybe that's their round about way of saying 'cut-down'?).

 

Hope this screenshot is what you're looking for.

 

Grayghost

[sknis]

UGH ! Only CineMagic for Video Editing shown on the video tab.

 

If you open My DVD it should give you any options to edit video. After you add a video file, right clcik on it and select to edit the file. Usually a version of ViideoWave will open. I don't know if it is full feature.

[bimicher]

Attached is the screenshot I believe you want. I've also overlayed the Version and build info. that "Sknis" asked me to post.

 

I also have to clarify that earlier I mentioned in a response to "ogdens" that the program was part of a "video card" upgrade. That was an error, it was part of an "Optical Drive" ugrade..... sorry about the misinformation.

 

I may have been misleading when I mentioned how the program was installed by Dell. When I ordered/customized the machine I wanted a better optical drive and during that particular promotion there was drive upgrade, which included the Creator 10 Premier at a reduced price. Since the new machine was 64bit and my current Easy Creator 8 suite wasn't compatible, I ordered the "deal". (somehow "deals" always end up costing more in the long run!) Anyway, to answer another posters question.... yes, it was a bought and paid for version and yes, I can launch the program.

 

I've sent an email to a Dell supervisior that helped me during the purchase of the computer and let her know that their not so straight forward advertising is now costing me twice as much and that if the Roxio program was a "cut-down" version, it should be declared as such. The only thing I saw on the order form next to the Roxio program were the words "Standard definition, Factory", whatever that means (maybe that's their round about way of saying 'cut-down'?).

 

Hope this screenshot is what you're looking for.

 

Grayghost

 

It looks like Dell "sold" you a 4 year old versio which really has nothing to do with Roxio Creator 2010.

[Grayghost]

UGH ! Only CineMagic for Video Editing shown on the video tab.

 

If you open My DVD it should give you any options to edit video. After you add a video file, right clcik on it and select to edit the file. Usually a version of ViideoWave will open. I don't know if it is full feature.

 

 

This new computer isn't set up yet to capture video or networked to my other computer. I do not do a lot of "video" work, I just like the Videowave feature for creating large slideshows with music, text overlays etc. However, I copied a video clip I had on the old machine to a flash drive and then started a MyDVD project on the new machine and walla! As soon as I added the clip I had Videowave and all the functions.

What a relief!

 

Thanks for everything!

Grayghost

[Grayghost]

It looks like Dell "sold" you a 4 year old versio which really has nothing to do with Roxio Creator 2010.

 

Thanks for the response.... this just gets better and better!!!

 

However, problem solved! In the interest of saving time, please see my response to "Sknis"

 

I've just been use to opening a separate "Videowave" program (Videowave7) without having to go through other features.

 

Again, thanks for your help and I'll have somemore choice words for Dell when they respond to my email. A 4 year old version that isn't really Creator 10???? Hmmmmmm.

 

Grayghost

[Jim_Hardin]

No Ghost, you got what you asked for…

 

The 10.3 Premier is a cross between the cut down version, 10.3 DE, and a full Roxio Version. I think Dell was the only one to offer it???

 

It’s ‘roots’ are from about 3 years ago, but was modified last year to the ‘.3’ making it Win7 compatible.

 

2 similar products, based on 10.x, are still sold today by Roxio, Video Lab 10 & MyDVD 10. It can hardly be called Old when it is still offered by Roxio

 

LINK

 

Generally speaking, IF a PC Maker offers it and it is not the full Retail version, pass on it!

[Grayghost]

No Ghost, you got what you asked for…

 

The 10.3 Premier is a cross between the cut down version, 10.3 DE, and a full Roxio Version. I think Dell was the only one to offer it???

 

It’s ‘roots’ are from about 3 years ago, but was modified last year to the ‘.3’ making it Win7 compatible.

 

2 similar products, based on 10.x, are still sold today by Roxio, Video Lab 10 & MyDVD 10. It can hardly be called Old when it is still offered by Roxio

 

LINK

 

Generally speaking, IF a PC Maker offers it and it is not the full Retail version, pass on it!

 

 

Thanks for the reply. I mentioned in a post from 'Myguggi' that doing what he asked me to do (import a clip to MyDVD and attempt to edit it) solved the problem. Doing that actually brought up the videowave program and as far as I can tell, it's fully functional. After making that post, I opened the 'sound editor' and found that portions of that are missing (specifically the lower half of the screen where two clips can be merged into one, etc. I haven't used that program to often, so I'm not sure what all is missing. As for the rest of the Creator 10 program, I never used many of the features (in the old program), so now I wouldn't know if something was missing or not.... probably is though.

 

I'm waiting for a response from the Dell supervisor who helped me with the purchase and see what she has to say. I don't know how (well, yeah, I do... it's about money!) Dell (or anyone for that matter) can offer something and not be up front about the fact that it's not what's expected. There wasn't any way (that I can determine) to tell if the version offered was a full version or not. It was offered as a 'package' with an optical drive upgrade for the same 'sale' price that the full versions were being offered at in retail stores (and from Roxio) at the time. The thought process went something like this.... I need a new computer - I need a new Roxio program compatible with Windows 7 - oh gee, look at this, Dell is offering exactly what I need as part of a new sytstem and at the same price the retailers and Roxio are offering it for - wow, this saves me a trip to the store at holiday time, sure can't beat this! You're right though, I got what I asked for Sounds like 'BOHICA' strikes again. I'd spell that out but then I'm sure I'd be thrown out (of here). I would think Roxio would want this practice stopped because people might decide that their product isn't any good and would push people away from purchasing it again, but then again... who am I? I know one thing for sure, this was my last Dell product. Learn once... apply the knowledge thereafter.

 

Again, thanks for the response.