Disappointed Denny Posted January 13, 2011 Report Share Posted January 13, 2011 Though I've tried several ways, I can't get a refund from Roxio for Creator 2011 since I paid with Paypal. I emailed retrospect_cs@emc.com<retrospect_cs@emc.com> with the appropriate forms, but heard NOTHING! Then I checked the website, clicked on the refund option, and kept getting ORDER NOT FOUND. I've had 5 cases opened somehow by somebody at Roxio and they keep skirting the issue of REFUND... I've gotten advice on how to redownload (I removed the software before requesting a refund), how to use the website that refuses my valid, documented order number, and a total of 5 different people have replied! The last one even said "Glad you got your refund" and,of course, I haven't or I wouldn't be writing this long epistle! I think it's because I paid with PayPal... one of the options on the refund screen asks for last 5 characters of my credit card, which I did not use when paying via PayPal. I was disappointed with the software which has a 'refund in 30 day' policy, but even more disappointed with NO REFUND?! Disappointed Denny Link to comment Share on other sites More sharing options...
Disappointed Denny Posted January 13, 2011 Author Report Share Posted January 13, 2011 Hey, I thinnk I just got someone who got it solved!! They emailed me a NEW special password and it SEEMED to work.... Stay tuned... I'll check Paypal account "during the next 5-7 business days." (Funny, I paid IMMEDIATELY via PayPal when I purchased it?!) Oh, well, it's finally heading the right direction... Maybe-Not-So-Disappointed Denny Link to comment Share on other sites More sharing options...
Videomaker4741 Posted January 14, 2011 Report Share Posted January 14, 2011 Hey, I thinnk I just got someone who got it solved!! They emailed me a NEW special password and it SEEMED to work.... Stay tuned... I'll check Paypal account "during the next 5-7 business days." (Funny, I paid IMMEDIATELY via PayPal when I purchased it?!) Oh, well, it's finally heading the right direction... Maybe-Not-So-Disappointed Denny Sorry you were not happy with the software, it's not a real simple software to quickly learn to use. But it's really powerful and can do many things. It just takes some trials to find how to use it. But I do hope you do get your money back. When I bought my copy at Best Buy they told me if you don't like it just return it for a full refund. Hey it took me a while to get it working but I never thought of returning it. Link to comment Share on other sites More sharing options...
jonatsonic Posted January 14, 2011 Report Share Posted January 14, 2011 Hey, I thinnk I just got someone who got it solved!! They emailed me a NEW special password and it SEEMED to work.... Stay tuned... I'll check Paypal account "during the next 5-7 business days." (Funny, I paid IMMEDIATELY via PayPal when I purchased it?!) Oh, well, it's finally heading the right direction... Maybe-Not-So-Disappointed Denny Hi Denny - I have reviewed your tickets and indeed seem to be on track. Refunds always take a little longer. If you have any further issues with the refund, please let me know. Jon Roxio Support Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.