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Creator 2011 Se Won't Do Anything


BigRobotBil

Question

Having trouble with a pricey piece of software that can't do what I want it to do at all.

 

Roxio Creator 2011 Special Edition

 

System

OS: Windows Vista x64 Service Pack 2 (latest updates)

Hard drive space: 100+GB Free

Processor: Intel Core 2 Quad CPU Q6700

RAM: 6GB

Graphics Card: NVIDIA GeForce 9500 GS (latest drivers)

IE Version: IE8 (latest security updates and such)

 

Once Roxio finishes installing, the computer reboots. Starting up Roxio leads to the splash image, followed be another that tells me it's loading up various tools and programs and such. And then right when the Creator home page hits, a setup begins that states there are updates that must be made that can't be done while the computer is on and running. It'll require a reboot to go forth. Hitting OK and letting the machine reboot only leads to it coming up again...and again...and again...and so on.

 

With a cancel, I'm at the Creator home page. Clicking "Create DVDs" or "Edit Video - Advanced" leads to the "ERROR: Unable to load skin." So, can't do anything there. Copy & Convert video leads to its proper application, but it spits out only 0kb files. Everything on the top row on the home page leads to a short loop of installers telling me stuff needs to be updated and then it must reboot (it's the same thing I mentioned earlier that starts up the second Roxio gets past it's booting sequence). However, after hitting cancel a bunch of times, the respective functions come up. However, I don't know if they actually work, but I have other programs that do the same functions, so I don't care for them (if it's vital that I test them for whatever reason, just say so).

 

Now then comes the Video/Movies tab. This is where stuff gets really horrendous. Simply hitting "Capture Video" cues a run time error (from Microsoft Visual C++ Runtime Library) with the program "MediaCapture13.exe." Hitting OK lands me on another dialog box with a cut-off file address and the code "R6025 - pure virtual function call." Pretty much every other function here leads to some run time error or the "ERROR: Unable to load skin" ordeal.

 

I want to use this software for video editing, but it doesn't appear to work at all. Creator 2011 SE is also updated with whatever update came out in September (update wizard popped up, telling me it'd correct issues, but it didn't change at all for me). I've done a complete uninstall (typical uninstall, followed by files held in Application Data/Common Files/Docs&Settings/etc, and reg entires). I've also installed this (MSXML latest), as I read on here that it may help in getting this thing to run correctly, but the situation didn't change at all. The .NET framework on my comptuer is the latest version (3.5 SP1 and 4.0 are installed). The latest version of DirectX (DX 11) is also installed. A "Repair" install didn't work, either. I've installed without my antivirus running (avast!), but it didn't make any difference had I left it on. I'm running the application (and installed) under a brand new account on my machine (as in, it's not on my typical user account, or anyone else, just a new I made just to install and run this).

 

Anyone know what the trouble is?

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No, I have not. Does calling them offer a different experience than online? Considering, again, they only offered a refund, I didn't think calling them about the issue would yield anything new, and I would probably end up doing the same things (unless of course their phone line offers a better experience than their internet help, which would be kinda stupid).

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When I first got this, I went through their online help, which only took steps listed on this forum (clean uninstall, making sure NOTHING is running during install, MSXML install, as well as creating a completely new user account). It ultimately ended with Roxio offering a refund after I followed everything and it still didn't work.

 

So, no one knows what is going on here and why this program won't just install and run? Other Vista users seem to have gotten it running, but I haven't, and no one else seems to be having the plethora of errors I'm having. Is there any sort of log file I could upload?

 

I don't know, I just want to get this running.

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When I first got this, I went through their online help, which only took steps listed on this forum (clean uninstall, making sure NOTHING is running during install, MSXML install, as well as creating a completely new user account). It ultimately ended with Roxio offering a refund after I followed everything and it still didn't work.

 

So, no one knows what is going on here and why this program won't just install and run? Other Vista users seem to have gotten it running, but I haven't, and no one else seems to be having the plethora of errors I'm having. Is there any sort of log file I could upload?

 

I don't know, I just want to get this running.

Who did you speak to about getting a refund?I would be happy with that at the moment DEOS ANY BODY KNOW OF A PHONE No in England to get hold of these so called costomer support people!

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It looks like you have tried very hard to install the software. Since this is a flagship product for Roxio, they offer free chat service3 and free telephone support for 90 days after purchase. I would suggest that you make use of that offer.

 

Quote

"Flagship Telephone Support

 

Roxio offers complimentary telephone support for our flagship products within the first 90 days of purchase.

 

Our flagship products include: Creator 2011, Toast 10 and DVDit Pro HD.

No other versions or products will be supported through this phone number. Please note that the use of this complimentary service does not guarantee resolution of the issue.

 

To initiate a complimentary technical support call, toll-free, 1-877-793-7471

 

Hours of operation:

 

Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays." endquote.

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Sorry to bump this topic again, but is there still no idea what could be causing Roxio to not, for the most part, function? Is there anything I could try to make it work that other people have done?

 

Have you tried what was posted in post # 2 of this thread?

 

# Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

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