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Video Capture Not Working


nytibcp

Question

I'm running Roxio Creator 2010 Pro, with Service Pack 2 and the Video Capture Patch both installed, under 64-bit Windows 7 Professional. I seem to be unable to get video capture working although I have read the tutorials and many of the posts about problems on this forum. I began by trying to capture a YouTube video and then, when that didn't work, the Bus Stop video suggested in one of the posts here.

 

I first bring up Roxio's Capture and Convert window and select DVD under Choose Output. Next I start the video playing in Firefox (32-bit). I then click on the Web Video button under Add Source, and a Web Video window pops up with a message to "Launch your browser to start viewing and downloading web video". As I understand it, after a short time a frame of the Web video should show with "Loading . . ." and the grayed-out buttons at the bottom should allow me to select the video and capture it. But no matter how long I wait, nothing happens and I'm still viewing the "Launch your browser . . ." message. So what am I doing wrong here? Are there some settings in either Creator or Firefox which I need to change? Would IE work any better than Firefox? Is 64-bit Windows 7 the problem, although other Creator apps seem to work fine?

 

Thanks for any help with this.

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22 answers to this question

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Thanks for your comments on this. Since you suggested there might be a problem with the "Bus Stop" video not completing, I went back to try to capture a random YouTube video:

 

 

and got the same result. No matter how long I wait after clicking Web Video and starting this video, nothing ever appears in the Web Video window except the message to "Launch your browser to start viewing and downloading web video".

 

You gave a checklist in a response to another post in this thread, and here are my answers:

 

Are you following the directions for capture? Yes

 

Are you giving the program the time it needs to capture the video? Yes

 

That means watching the video in real time after you start the web capture? Yes--from start to end of the video and for time thereafter

 

Post a link to the u tube video you say you can't capture. See above

 

The two posts above yours show what the other poster said he could not capture, yet Jim and I were able to capture it using IE and FF in C2010.

 

Update Creator 2010 - Service Pack 2

 

Update Creator 2010 – Web Video Capture Patch

 

I have both of these installed, and here's the info from Help | About:

 

Version: 1.2.193 SP2.1 SP2; 5.0.0.0

Build: 121B93A, R04; 500B22A, R04

 

Let me know if you see anything wrong with either this information or how I'm attempting to capture the video. I'm seriously thinking of uninstalling Creator 10 Pro, reinstalling it, and reapplying the patch and service pack.

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The "Bus Stop" video was suggested in a post here as a test video for someone who was having problems capturing YouTube videos. It can be found at:

 

http://www.liketelevision.com/liketelevision/tuner.php?channel=928&format=tv&theme=guide

 

One other possibility which occurred to me after I posted yesterday is that My Documents, My Music, My Pictures, and My Videos are all on my data drive (E:). If Creator 2010 uses any of them and is hard-coded to look for them in their usual place on C:, that might cause a problem.

 

Again, thanks for looking into this. I'm really puzzled as to why this isn't working for me when other users seem to be having no problems (at least not after the 5/2010 patch).

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The "Bus Stop" video was suggested in a post here as a test video for someone who was having problems capturing YouTube videos. It can be found at:

 

http://www.liketelevision.com/liketelevision/tuner.php?channel=928&format=tv&theme=guide

 

One other possibility which occurred to me after I posted yesterday is that My Documents, My Music, My Pictures, and My Videos are all on my data drive (E:). If Creator 2010 uses any of them and is hard-coded to look for them in their usual place on C:, that might cause a problem.

 

Again, thanks for looking into this. I'm really puzzled as to why this isn't working for me when other users seem to be having no problems (at least not after the 5/2010 patch).

 

 

This is a bit different than utube and you need to close the browser after the Marylin video, since I see no way to stop it from going to the next video.

 

FF 3.6.13

 

post-97-022513400 1295628954.jpg

 

post-97-014542500 1295628951.jpg

 

post-97-047708600 1295628950.jpg

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Thanks for your comments on this. Since you suggested there might be a problem with the "Bus Stop" video not completing, I went back to try to capture a random YouTube video:

 

 

and got the same result. No matter how long I wait after clicking Web Video and starting this video, nothing ever appears in the Web Video window except the message to "Launch your browser to start viewing and downloading web video".

 

You gave a checklist in a response to another post in this thread, and here are my answers:

 

Are you following the directions for capture? Yes

 

Are you giving the program the time it needs to capture the video? Yes

 

That means watching the video in real time after you start the web capture? Yes--from start to end of the video and for time thereafter

 

Post a link to the u tube video you say you can't capture. See above

 

The two posts above yours show what the other poster said he could not capture, yet Jim and I were able to capture it using IE and FF in C2010.

 

Update Creator 2010 - Service Pack 2

 

Update Creator 2010 – Web Video Capture Patch

 

I have both of these installed, and here's the info from Help | About:

 

Version: 1.2.193 SP2.1 SP2; 5.0.0.0

Build: 121B93A, R04; 500B22A, R04

 

Let me know if you see anything wrong with either this information or how I'm attempting to capture the video. I'm seriously thinking of uninstalling Creator 10 Pro, reinstalling it, and reapplying the patch and service pack.

 

 

No problem with your new u tube link.

 

 

Clear your browser cache and temp.

 

Close everything out and launch the run command, type %temp%, click ok. From the menu up top click edit, select all,then click edit again, click delete. A few might not delete.

 

Now run the repair option from the installation disc or add remove programs/ programs and features. Reboot the pc and check and see if SP2 and the Video Update are showing SP2.1,if not reapply them and Reboot the PC. Now try Video Copy and Convert, Web Video again.

 

post-97-045047200 1295809227.jpg

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Since my previous reply I have completely uninstalled and reinstalled Roxio Creator Pro 2010, making sure to let Setup install everything. I then reapplied Service Pack 2 and the Web Capture patch.

 

After all this, there is no change whatsoever in the behavior; Video Copy and Convert still fails to capture Web video. After clicking Web Video and getting the Web Video window, I started Firefox and played a YouTube video, but the "Launch your browser . . ." message remained. I also tried it with Chrome and a different video with the same result.

 

There must be something unusual in my hardware or software which is inhibiting the capture. Has anyone else reported problems of this nature?

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No problem with your new u tube link.

 

 

Clear your browser cache and temp.

 

Close everything out and launch the run command, type %temp%, click ok. From the menu up top click edit, select all,then click edit again, click delete. A few might not delete.

 

Now run the repair option from the installation disc or add remove programs/ programs and features. Reboot the pc and check and see if SP2 and the Video Update are showing SP2.1,if not reapply them and Reboot the PC. Now try Video Copy and Convert, Web Video again.

 

post-97-045047200 1295809227.jpg

 

Again, thanks for helping out on this problem. Sorry I didn't get a chance to try your suggestions sooner, but I was without power for several days as a result of a storm here.

 

Anyway, I followed the steps you suggested. After running Repair, I did have to reapply the SP1 and Video Capture patches, rebooting after each. However, there is still no change in the resulting behavior. After I launch Video Copy and Convert and click on Web Video, I get the "Launch your browser . . ." message in the capture window. I then play a short YouTube video and nothing further happens no matter how long I wait.

 

I'm pretty puzzled by this behavior, since others don't seem to be having this problem. Are there any known conflicts between Video Copy and Convert and other programs? Any sensitivities to hardware configuration? What's unique about my situation?

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Mr. Frustrated

 

Are you following the directions for capture?

 

Are you giving the program the time it needs to capture the video?

 

That means watching the video in real time after you start the web capture?

 

...

http://www.roxio.com/enu/support/c2010/software_updates.html

 

The Web Video Capture Patch makes the version # change to SP2.1.

 

post-97-083834500 1295743977.jpg

 

 

I know I must be have some computer literacy problems, but i can't seem to figure out how to pull up this information, as in the image.

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I too can't get my Roxio 2010 to capture any youtube videos even after I added the new patch. I am not using firefox just reqular explorer with my Dell studio XPS.

 

Any advise or just throw out this program.

 

Signed,

Mr. Frustrated

 

 

Mr. Frustrated

 

Are you following the directions for capture?

 

Are you giving the program the time it needs to capture the video?

 

That means watching the video in real time after you start the web capture?

 

Post a link to the u tube video you say you can't capture.

 

The two posts above yours show what the other poster said he could not capture, yet Jim and I were able to capture it using IE and FF in C2010.

 

Update Creator 2010 - Service Pack 2

 

Update Creator 2010 – Web Video Capture Patch

 

http://www.roxio.com/enu/support/c2010/software_updates.html

 

The Web Video Capture Patch makes the version # change to SP2.1.

 

post-97-083834500 1295743977.jpg

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Ok to answers your questions:

I have installed all new patches to Roxio (sp2 etc), and I follow the instructions on getting the video. I have played with this for months now, long story short, it never loads wether i wait 5 mins or 2 hours, it often freezes or just says not responding after the window state launch browser. Currently i am making a power point presentation and I am trying to get this video so I can attache it to my pp. The youtube link is :

 

Thanks

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The video is Introducing John Boyd and its 1:42 secs.

 

As for the installation I installed the roxiocrator2010mayupdate zipfile and the roxiocreator2010sp2 zipfile from the roxio download software updates folder. Its been a couple months since I did those downloads.

 

Is that what you are talking about?

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No problem with your new u tube link.

 

 

Clear your browser cache and temp.

 

Close everything out and launch the run command, type %temp%, click ok. From the menu up top click edit, select all,then click edit again, click delete. A few might not delete.

 

Now run the repair option from the installation disc or add remove programs/ programs and features. Reboot the pc and check and see if SP2 and the Video Update are showing SP2.1,if not reapply them and Reboot the PC. Now try Video Copy and Convert, Web Video again.

 

post-97-045047200 1295809227.jpg

 

 

 

How do I find the run command prompt to try what you have suggested

 

Thanks

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The video is Introducing John Boyd and its 1:42 secs.

 

As for the installation I installed the roxiocrator2010mayupdate zipfile and the roxiocreator2010sp2 zipfile from the roxio download software updates folder. Its been a couple months since I did those downloads.

 

Is that what you are talking about?

 

Did you just download them or did you install them. Do you see 2.1 as shown above?

 

I just tried the video with IE 8 and it worked withou a problem.

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