Jump to content
  • Who's Online   0 Members, 0 Anonymous, 16 Guests (See full list)

    • There are no registered users currently online
  • 0

Will Not Burn Dual Layer In Creator 2011


GSHart

Question

Cannot burn dual layer DVD+R DL in any of our drives with different DL brands

 

I think I have documented this thoroughly, thank you in advance, your help is appreciated.

 

We run Roxio Creator Starter 2011 - Version 12.1.0.311

 

Disc type is Verbatim DVD+R DL (we tried other brands)

 

Windows 7 pro 64 & XP Pro 32 Svc Pack 3

 

Dell Precision Workstations & Optiplex 745

 

Drives look correct in Device Manager

 

Roxio status bar displays correct disc space with DL in drive.

 

Discs play properly and burn all other media properly.

 

Error messages the same with all DL media types on different machines as follows:

 

"There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready."

 

Advanced Info:

Sense: 00 ASC: 00 ASCQ: 00 (Command 00)

---------------------------------------

Px.dll: 4.20.17.2

PxAFS.DLL: 4.18.16.0

pxdrv.dll:1.02.47a

PxMas.dll: 4.20.17.2

PxSFS.DLL: 4.20.17.2

PxWave.dll: 4.20.17.2

pxwma.dll: 1,0,0,3

Link to comment
Share on other sites

22 answers to this question

Recommended Posts

Your problem is something else. Version 7.1 (2004) was the first with DL support. It is most unlikely anyone would go to the trouble to locate and disable DL burning in miles of code.

 

You have not been forthcoming with information such as the DETAILS of your burner or what specific program you are using, settings, project etc.

 

Jim, we have numerous machines; Precision T7500, 690, 470, and Optiplex 745s witha variety of burners. Identical problem on all machines.

 

Both Roxio support and Dell state the Creator versions we are running should burn dual layer and they are sorting through the problem.

 

We are able to burn dual layer with ImgBurn, which I can live with, but the Roxio UI is easier for the majority of our people, therefore, solving this is beneficial.

 

Thanks!

Link to comment
Share on other sites

Jim, we have numerous machines; Precision T7500, 690, 470, and Optiplex 745s witha variety of burners. Identical problem on all machines.

 

Both Roxio support and Dell state the Creator versions we are running should burn dual layer and they are sorting through the problem.

 

We are able to burn dual layer with ImgBurn, which I can live with, but the Roxio UI is easier for the majority of our people, therefore, solving this is beneficial.

 

Thanks!

Lacking any info that gives us any insight into this...

 

Name the Specific Program in the Suite that you are attempting to use!

 

Its' Version number (Help-About), assuming you can locate it ;)

 

Settings in the program and amount of data.

 

Is any of this involve a network? Either the source files or the Burner or Both?

 

Operating Systems of the PC's involved? (assuming network)

 

I can replicate most scenarios at home, with (embarrassed blush) 5 PC’s on my network

 

And I would be glad to take a swat at it :rolleyes:

Link to comment
Share on other sites

Lacking any info that gives us any insight into this...

 

Name the Specific Program in the Suite that you are attempting to use!

 

Burn Data Disc

 

Its' Version number (Help-About), assuming you can locate it ;)

 

 

We run Roxio Creator Starter 2011 - Version 12.1.0.311 - This was listed at the beginning

 

 

Settings in the program and amount of data.

 

File size = 5.45GB, Settings: Verify is checked; nothing else is relevent.

 

Is any of this involve a network? Either the source files or the Burner or Both?

 

No

 

Operating Systems of the PC's involved? (assuming network)

 

No server; workgroup. Windows 7 Prof 64 & XP Pro Svc Pack 3

 

I can replicate most scenarios at home, with (embarrassed blush) 5 PC’s on my network

 

We have a small network of 5 PCs too

 

Thanks

 

Link to comment
Share on other sites

OK, Burn Data Disc does not have a seperate Version. Creator Classic would have one, as well as any of the stand alone programs.

 

One other question, what happens when you try to burn? Error message? Reboot? Or button not activated?

 

My PC's are tied up at the moment but i will find a version as close as possible and give it a try ;)

 

One other oddity... The Version number, Roxio has not used a 2 digit number since EMC 10 (2007). Are you sure it is "12." rather than "1.2"

Link to comment
Share on other sites

This is all the info from the original post (see the beginning) with the advanced error message data, including version and build number:

 

Cannot burn dual layer DVD+R DL in any of our drives with different DL brands

 

I think I have documented this thoroughly, thank you in advance, your help is appreciated.

 

We run Roxio Creator Starter 2011 - Version 12.1.0.311

 

Disc type is Verbatim DVD+R DL (we tried other brands)

 

Windows 7 pro 64 & XP Pro 32 Svc Pack 3

 

Dell Precision Workstations & Optiplex 745

 

Drives look correct in Device Manager

 

Roxio status bar displays correct disc space with DL in drive.

 

Discs play properly and burn all other media properly.

 

Error messages the same with all DL media types on different machines as follows:

 

"There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready."

 

Advanced Info:

Sense: 00 ASC: 00 ASCQ: 00 (Command 00)

---------------------------------------

Px.dll: 4.20.17.2

PxAFS.DLL: 4.18.16.0

pxdrv.dll:1.02.47a

PxMas.dll: 4.20.17.2

PxSFS.DLL: 4.20.17.2

PxWave.dll: 4.20.17.2

pxwma.dll: 1,0,0,3

Link to comment
Share on other sites

If Imgburn burns the file to a DL Disc on the same DVD Drives you encounter the error above using Roxio Starter Edition Software, the software is broke somehow!

 

Open Imgburn under tools up top, click filter driver load order, the filter driver load order window opens. Get a screen capture of that and post it here, if you don't know how to do that ask.

 

post-97-097084300 1296311927.jpg

 

post-97-072803700 1296312213.jpg

Link to comment
Share on other sites

If Imgburn burns the file to a DL Disc on the same DVD Drives you encounter the error above using Roxio Starter Edition Software, the software is broke somehow!

 

Open Imgburn under tools up top, click filter driver load order, the filter driver load order window opens. Get a screen capture of that and post it here, if you don't know how to do that ask.

 

post-97-097084300 1296311927.jpg

 

post-97-072803700 1296312213.jpg

 

FYI, computer experience since 1982.

 

Thanks for the help!

post-91892-079269100 1296312642.png

Link to comment
Share on other sites

It came with our Dell Precision Workstations & Optiplex desktops and that is the exact title and build of the software. Thanks!

 

Then you have some hybrid of C2010 and C2011! Better get back to Dell and ask them what kind of software they gave you. All C2011 builds should be 13.xxxx something

Link to comment
Share on other sites

Then you have some hybrid of C2010 and C2011! Better get back to Dell and ask them what kind of software they gave you. All C2011 builds should be 13.xxxx something

 

All the versions we have from Dell, some are older, are support dual layer - according to the help file, and give the same message. The discs are definitley produced by Roxio and not Dell.

 

Thanks!

Link to comment
Share on other sites

Thanks Brendon.

 

If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else’s software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical.

Link to comment
Share on other sites

I have noticed that a lot of OEM software is put out with the full version help file, and I've even recently seen where the "Pro" version menus are used in "Standard" version Roxio suites where menu items totally don't apply.

 

There's often a tiny note buried deep down in the documentation saying "Your version may not support all these features", but I don't think that's good enough. However, my complaints fall on deaf ears. :(

 

You should still take this matter up with DELL. They will know the limitations of the software, and are supposed to be providing the support, especially if you are spending significant money on their wares.

The volunteers here would help you if they could, but if we've never seen your software then we're a little handicapped. :blink:

 

Regards,

Brendon

Link to comment
Share on other sites

Thanks Brendon.

 

If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else’s software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical.

 

Download the free small program ImgBurn that does support Dual Layer Burning and a whole lot more.

 

# 9 in my signature, ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application.

Link to comment
Share on other sites

Thanks Brendon.

 

If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else's software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical.

 

Roxio does support DL burning and has for 3 or 4 versions. You do not seem to have the standard C2011 program ( if your specs are correct) so all bets are off. If Dell installed that software then your problem should be taken up with Dell since they have supplied you with a "non-standard" C2011 package.

Link to comment
Share on other sites

Drives look correct in Device Manager

 

Don't you want to post a pic of what I asked for in post # 3?

 

Do this on the W-7 x64 machine.

 

Open device manager and expand the DVD/CD-Rom drives, right click on your DVD burner/burners and click uninstall. Reboot the PC and windows will reinstall the hardware, when that's done reboot again and follow below.

 

 

Make a new folder on your desktop and name it PxFix, download pxengine 4_18_16a.exe to that folder (# 7 in my signature), now unzip WINZIP WinRAR the compressed pxengine 4_18_16a.exe file in the folder.

 

Hold down the “Windows Key” and then press “R” to activate the RUN command..

 

Change the xxxxxxxx below to YOUR user name then copy and paste the below command line with your user name into the the Run command box and click OK, follow the prompts and reboot the PC.

 

C:\Users\xxxxxxxx\Desktop\PxFix\pxengine4_18_16a.exe /PXHELPONVISTA

 

The path is upper case lower case sensitive even the 'PxFix' folder name!

 

post-97-076153800 1296344871.jpg

 

post-97-095352500 1296344898.jpg

 

post-97-042314300 1296344898.jpg

 

Now waste one more DL and see if it burns without error.

 

Check here for a reason if it fails, C:\Users\your user name \AppData\Roaming\Roxio\Dragon\WriteLogs.

You might not have them in that version.

 

If all this still fails to write a DL Disc your going to have to go back and ask Dell about the capability of burning a DL disc with this OEM software again.

Link to comment
Share on other sites

Your problem is something else. Version 7.1 (2004) was the first with DL support. It is most unlikely anyone would go to the trouble to locate and disable DL burning in miles of code.

 

You have not been forthcoming with information such as the DETAILS of your burner or what specific program you are using, settings, project etc.

Link to comment
Share on other sites

Download the free small program ImgBurn that does support Dual Layer Burning and a whole lot more.

 

# 9 in my signature, ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application.

 

Great program; you are awesome! The problem is definitely Roxio. Roxio support sent me a list of things to do, which I did not try yet. ImgBurn is going on all my machines and they're getting a donation.

 

Roxio will work fine for everyone else as they do not burn DL and need a friendly UI.

 

Thanks!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...