GSHart Posted January 27, 2011 Report Share Posted January 27, 2011 Cannot burn dual layer DVD+R DL in any of our drives with different DL brands I think I have documented this thoroughly, thank you in advance, your help is appreciated. We run Roxio Creator Starter 2011 - Version 12.1.0.311 Disc type is Verbatim DVD+R DL (we tried other brands) Windows 7 pro 64 & XP Pro 32 Svc Pack 3 Dell Precision Workstations & Optiplex 745 Drives look correct in Device Manager Roxio status bar displays correct disc space with DL in drive. Discs play properly and burn all other media properly. Error messages the same with all DL media types on different machines as follows: "There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready." Advanced Info: Sense: 00 ASC: 00 ASCQ: 00 (Command 00) --------------------------------------- Px.dll: 4.20.17.2 PxAFS.DLL: 4.18.16.0 pxdrv.dll:1.02.47a PxMas.dll: 4.20.17.2 PxSFS.DLL: 4.20.17.2 PxWave.dll: 4.20.17.2 pxwma.dll: 1,0,0,3 Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 28, 2011 Report Share Posted January 28, 2011 Your problem is something else. Version 7.1 (2004) was the first with DL support. It is most unlikely anyone would go to the trouble to locate and disable DL burning in miles of code. You have not been forthcoming with information such as the DETAILS of your burner or what specific program you are using, settings, project etc. Link to comment Share on other sites More sharing options...
cdanteek Posted January 29, 2011 Report Share Posted January 29, 2011 Drives look correct in Device Manager Don't you want to post a pic of what I asked for in post # 3? Do this on the W-7 x64 machine. Open device manager and expand the DVD/CD-Rom drives, right click on your DVD burner/burners and click uninstall. Reboot the PC and windows will reinstall the hardware, when that's done reboot again and follow below. Make a new folder on your desktop and name it PxFix, download pxengine 4_18_16a.exe to that folder (# 7 in my signature), now unzip WINZIP WinRAR the compressed pxengine 4_18_16a.exe file in the folder. Hold down the “Windows Key” and then press “R” to activate the RUN command.. Change the xxxxxxxx below to YOUR user name then copy and paste the below command line with your user name into the the Run command box and click OK, follow the prompts and reboot the PC. C:\Users\xxxxxxxx\Desktop\PxFix\pxengine4_18_16a.exe /PXHELPONVISTA The path is upper case lower case sensitive even the 'PxFix' folder name! Now waste one more DL and see if it burns without error. Check here for a reason if it fails, C:\Users\your user name \AppData\Roaming\Roxio\Dragon\WriteLogs. You might not have them in that version. If all this still fails to write a DL Disc your going to have to go back and ask Dell about the capability of burning a DL disc with this OEM software again. Link to comment Share on other sites More sharing options...
GSHart Posted January 29, 2011 Author Report Share Posted January 29, 2011 OK, now get me the pic I asked for in post # 3.. Highlight the Lower Class Filter PxHlpa64 and grab a screen shot like below. Sorry about that chief, been a hectic morning. Link to comment Share on other sites More sharing options...
cdanteek Posted January 29, 2011 Report Share Posted January 29, 2011 OK, now get me the pic I asked for in post # 3.. Highlight the Lower Class Filter PxHlpa64 and grab a screen shot like below. Link to comment Share on other sites More sharing options...
GSHart Posted January 29, 2011 Author Report Share Posted January 29, 2011 If Imgburn burns the file to a DL Disc on the same DVD Drives you encounter the error above using Roxio Starter Edition Software, the software is broke somehow! Open Imgburn under tools up top, click filter driver load order, the filter driver load order window opens. Get a screen capture of that and post it here, if you don't know how to do that ask. FYI, computer experience since 1982. Thanks for the help! Link to comment Share on other sites More sharing options...
cdanteek Posted January 29, 2011 Report Share Posted January 29, 2011 If Imgburn burns the file to a DL Disc on the same DVD Drives you encounter the error above using Roxio Starter Edition Software, the software is broke somehow! Open Imgburn under tools up top, click filter driver load order, the filter driver load order window opens. Get a screen capture of that and post it here, if you don't know how to do that ask. Link to comment Share on other sites More sharing options...
GSHart Posted January 29, 2011 Author Report Share Posted January 29, 2011 This is all the info from the original post (see the beginning) with the advanced error message data, including version and build number: Cannot burn dual layer DVD+R DL in any of our drives with different DL brands I think I have documented this thoroughly, thank you in advance, your help is appreciated. We run Roxio Creator Starter 2011 - Version 12.1.0.311 Disc type is Verbatim DVD+R DL (we tried other brands) Windows 7 pro 64 & XP Pro 32 Svc Pack 3 Dell Precision Workstations & Optiplex 745 Drives look correct in Device Manager Roxio status bar displays correct disc space with DL in drive. Discs play properly and burn all other media properly. Error messages the same with all DL media types on different machines as follows: "There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready." Advanced Info: Sense: 00 ASC: 00 ASCQ: 00 (Command 00) --------------------------------------- Px.dll: 4.20.17.2 PxAFS.DLL: 4.18.16.0 pxdrv.dll:1.02.47a PxMas.dll: 4.20.17.2 PxSFS.DLL: 4.20.17.2 PxWave.dll: 4.20.17.2 pxwma.dll: 1,0,0,3 Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 29, 2011 Report Share Posted January 29, 2011 OK, Burn Data Disc does not have a seperate Version. Creator Classic would have one, as well as any of the stand alone programs. One other question, what happens when you try to burn? Error message? Reboot? Or button not activated? My PC's are tied up at the moment but i will find a version as close as possible and give it a try One other oddity... The Version number, Roxio has not used a 2 digit number since EMC 10 (2007). Are you sure it is "12." rather than "1.2" Link to comment Share on other sites More sharing options...
GSHart Posted January 29, 2011 Author Report Share Posted January 29, 2011 Lacking any info that gives us any insight into this... Name the Specific Program in the Suite that you are attempting to use! Burn Data Disc Its' Version number (Help-About), assuming you can locate it We run Roxio Creator Starter 2011 - Version 12.1.0.311 - This was listed at the beginning Settings in the program and amount of data. File size = 5.45GB, Settings: Verify is checked; nothing else is relevent. Is any of this involve a network? Either the source files or the Burner or Both? No Operating Systems of the PC's involved? (assuming network) No server; workgroup. Windows 7 Prof 64 & XP Pro Svc Pack 3 I can replicate most scenarios at home, with (embarrassed blush) 5 PC’s on my network We have a small network of 5 PCs too Thanks Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 29, 2011 Report Share Posted January 29, 2011 Jim, we have numerous machines; Precision T7500, 690, 470, and Optiplex 745s witha variety of burners. Identical problem on all machines. Both Roxio support and Dell state the Creator versions we are running should burn dual layer and they are sorting through the problem. We are able to burn dual layer with ImgBurn, which I can live with, but the Roxio UI is easier for the majority of our people, therefore, solving this is beneficial. Thanks! Lacking any info that gives us any insight into this... Name the Specific Program in the Suite that you are attempting to use! Its' Version number (Help-About), assuming you can locate it Settings in the program and amount of data. Is any of this involve a network? Either the source files or the Burner or Both? Operating Systems of the PC's involved? (assuming network) I can replicate most scenarios at home, with (embarrassed blush) 5 PC’s on my network And I would be glad to take a swat at it Link to comment Share on other sites More sharing options...
GSHart Posted January 29, 2011 Author Report Share Posted January 29, 2011 Your problem is something else. Version 7.1 (2004) was the first with DL support. It is most unlikely anyone would go to the trouble to locate and disable DL burning in miles of code. You have not been forthcoming with information such as the DETAILS of your burner or what specific program you are using, settings, project etc. Jim, we have numerous machines; Precision T7500, 690, 470, and Optiplex 745s witha variety of burners. Identical problem on all machines. Both Roxio support and Dell state the Creator versions we are running should burn dual layer and they are sorting through the problem. We are able to burn dual layer with ImgBurn, which I can live with, but the Roxio UI is easier for the majority of our people, therefore, solving this is beneficial. Thanks! Link to comment Share on other sites More sharing options...
GSHart Posted January 28, 2011 Author Report Share Posted January 28, 2011 Download the free small program ImgBurn that does support Dual Layer Burning and a whole lot more. # 9 in my signature, ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application. Great program; you are awesome! The problem is definitely Roxio. Roxio support sent me a list of things to do, which I did not try yet. ImgBurn is going on all my machines and they're getting a donation. Roxio will work fine for everyone else as they do not burn DL and need a friendly UI. Thanks! Link to comment Share on other sites More sharing options...
bimicher Posted January 28, 2011 Report Share Posted January 28, 2011 Thanks Brendon. If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else's software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical. Roxio does support DL burning and has for 3 or 4 versions. You do not seem to have the standard C2011 program ( if your specs are correct) so all bets are off. If Dell installed that software then your problem should be taken up with Dell since they have supplied you with a "non-standard" C2011 package. Link to comment Share on other sites More sharing options...
cdanteek Posted January 28, 2011 Report Share Posted January 28, 2011 Thanks Brendon. If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else’s software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical. Download the free small program ImgBurn that does support Dual Layer Burning and a whole lot more. # 9 in my signature, ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application. Link to comment Share on other sites More sharing options...
Brendon Posted January 28, 2011 Report Share Posted January 28, 2011 I have noticed that a lot of OEM software is put out with the full version help file, and I've even recently seen where the "Pro" version menus are used in "Standard" version Roxio suites where menu items totally don't apply. There's often a tiny note buried deep down in the documentation saying "Your version may not support all these features", but I don't think that's good enough. However, my complaints fall on deaf ears. You should still take this matter up with DELL. They will know the limitations of the software, and are supposed to be providing the support, especially if you are spending significant money on their wares. The volunteers here would help you if they could, but if we've never seen your software then we're a little handicapped. Regards, Brendon Link to comment Share on other sites More sharing options...
GSHart Posted January 28, 2011 Author Report Share Posted January 28, 2011 Thanks Brendon. If it turns out that the Roxio version I have does not support dual layer burning, I will buy someone else’s software. The Roxio help file sates it does support DL and Blu Ray burning. That there is no dialog, specs, or other information saying that it does not makes me skeptical. Link to comment Share on other sites More sharing options...
Brendon Posted January 28, 2011 Report Share Posted January 28, 2011 Hello, Please carefully read This Roxio Knowledgebase Article for a description of OEM software and Roxio's support obligations for it. Regards, Brendon Link to comment Share on other sites More sharing options...
GSHart Posted January 28, 2011 Author Report Share Posted January 28, 2011 Then you have some hybrid of C2010 and C2011! Better get back to Dell and ask them what kind of software they gave you. All C2011 builds should be 13.xxxx something All the versions we have from Dell, some are older, are support dual layer - according to the help file, and give the same message. The discs are definitley produced by Roxio and not Dell. Thanks! Link to comment Share on other sites More sharing options...
bimicher Posted January 28, 2011 Report Share Posted January 28, 2011 It came with our Dell Precision Workstations & Optiplex desktops and that is the exact title and build of the software. Thanks! Then you have some hybrid of C2010 and C2011! Better get back to Dell and ask them what kind of software they gave you. All C2011 builds should be 13.xxxx something Link to comment Share on other sites More sharing options...
GSHart Posted January 28, 2011 Author Report Share Posted January 28, 2011 It came with our Dell Precision Workstations & Optiplex desktops and that is the exact title and build of the software. Thanks! Link to comment Share on other sites More sharing options...
cdanteek Posted January 27, 2011 Report Share Posted January 27, 2011 Post the drive ID's (exactly what is shows) from Device Manager, pic below. Link to comment Share on other sites More sharing options...
sknis Posted January 27, 2011 Report Share Posted January 27, 2011 Are you sure that you have Creator 2011? You said "We run Roxio Creator Starter 2011 - Version 12.1.0.311" Creator 2011 should be version 13.x. etc. Where did you get the starter edition? Link to comment Share on other sites More sharing options...
Question
GSHart
Cannot burn dual layer DVD+R DL in any of our drives with different DL brands
I think I have documented this thoroughly, thank you in advance, your help is appreciated.
We run Roxio Creator Starter 2011 - Version 12.1.0.311
Disc type is Verbatim DVD+R DL (we tried other brands)
Windows 7 pro 64 & XP Pro 32 Svc Pack 3
Dell Precision Workstations & Optiplex 745
Drives look correct in Device Manager
Roxio status bar displays correct disc space with DL in drive.
Discs play properly and burn all other media properly.
Error messages the same with all DL media types on different machines as follows:
"There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready."
Advanced Info:
Sense: 00 ASC: 00 ASCQ: 00 (Command 00)
---------------------------------------
Px.dll: 4.20.17.2
PxAFS.DLL: 4.18.16.0
pxdrv.dll:1.02.47a
PxMas.dll: 4.20.17.2
PxSFS.DLL: 4.20.17.2
PxWave.dll: 4.20.17.2
pxwma.dll: 1,0,0,3
Link to comment
Share on other sites
22 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.