Sarjaky Posted January 29, 2011 Report Share Posted January 29, 2011 Whenever I double click on the Roxio icon, it crashes. Here's a capture of what I get. Thanks! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 29, 2011 Report Share Posted January 29, 2011 You should follow the Clean Install procedures: Vista/Win7 XP A little more information would help us get a better picture. Try using these guidelines for describing your problem and your system: HERE Link to comment Share on other sites More sharing options...
Sarjaky Posted January 29, 2011 Author Report Share Posted January 29, 2011 You should follow the Clean Install procedures: – Vista/Win7 XP A little more information would help us get a better picture. Try using these guidelines for describing your problem and your system: HERE Oups, yeah, sorry. It used to work, maybe two weeks ago, and when I tried to start it yesterday it kept crashing. Don't know what happened since then! I don't think I installed anything new in the past two weeks. Operating System (including service packs): Windows 7 Family Edition Premium (I don't think I've installed a service pack...) Make: SONY Model: VAIO VGN-NS255D Video card : Mobile Intel 4 Series Express Chipset Family Processor speed: 2 GHz RAM: 4,00 Gb Free hard drive space: 36 Gb I last did an operating system update on: A week or two ago? So you're saying I should try uninstalling and installing again? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 29, 2011 Report Share Posted January 29, 2011 You could try starting the Install and picking Repair first... Also checking for a Video Chip updated drivers would be prudent If that fails, move to the Clean Install. Keep us informed, haven't really seen this happen before. Link to comment Share on other sites More sharing options...
Sarjaky Posted January 30, 2011 Author Report Share Posted January 30, 2011 You could try starting the Install and picking Repair first... Also checking for a Video Chip updated drivers would be prudent If that fails, move to the Clean Install. Keep us informed, haven't really seen this happen before. Okay, so I tried repairing it, it still crashes at the same point. I also checked on the Intel website, and it tells me : A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. Somehow, I really don't feel like playing around my laptop! What is a clean install? Is it just uninstalling and then installing again? Link to comment Share on other sites More sharing options...
cdanteek Posted January 30, 2011 Report Share Posted January 30, 2011 Okay, so I tried repairing it, it still crashes at the same point. I also checked on the Intel website, and it tells me : Somehow, I really don't feel like playing around my laptop! What is a clean install? Is it just uninstalling and then installing again? Click on the blue links Jim posted in post # 2 Vista/Win7 XP . But you'll have to read them and follow them? Link to comment Share on other sites More sharing options...
Sarjaky Posted January 30, 2011 Author Report Share Posted January 30, 2011 Hum, no laughing please? My computer's in French, so all these terms are a little new to me. Link to comment Share on other sites More sharing options...
Sarjaky Posted January 31, 2011 Author Report Share Posted January 31, 2011 Okay, so I clean installed it, and it still shows me the same error... Any idea? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 31, 2011 Report Share Posted January 31, 2011 Contact Roxio Support... Sorry we could not be of assistance. Link to comment Share on other sites More sharing options...
Sarjaky Posted February 4, 2011 Author Report Share Posted February 4, 2011 Contact Roxio Support... Sorry we could not be of assistance. Thanks, I'll try that! Link to comment Share on other sites More sharing options...
sknis Posted February 4, 2011 Report Share Posted February 4, 2011 Are you running the French version of Windows and the French language version of Creator 2011? If two different languages, that may be the problem. Link to comment Share on other sites More sharing options...
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Sarjaky
Whenever I double click on the Roxio icon, it crashes. Here's a capture of what I get.
Thanks!
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