Runtime Errors

[Rickmanek]

When I open VideoWave and try to add media to the library I get - "Runtime Error - ProgramFiles(x86)/Roxio 2010/Videowave12.exe abnormal Program termination" then it shuts down. I do also get this on other Roxio 10 functions. Also - and it may or may not be linked - if I try to import pictures it will not recognise the TWAIN link to my Printer/scanner (Canon Pixma 560) although it works fine with other programs. Any ideas appreciated?

 

Athlon X2 64 @ 2.4 GHz Win 7 64 bit - 6Gig RAM Nvidia 7300 GT Vid card no other progs running

[Jim_Hardin]

No such thing as a 'Roxio 10', don't make up names, is is confusing

 

Do the Prep Steps ~ Here

 

Then start an Uninstall and choose Repair instead.

 

You will have to redo the downloads but that should get you running again.

[Rickmanek]

Thanks did all that exactly to the instructions - seemed ok for a short while - then the runtime error/crashes came back :-( ... anything else I can try?

[sknis]

Thanks did all that exactly to the instructions - seemed ok for a short while - then the runtime error/crashes came back :-( ... anything else I can try?

 

Something is changing on your computer - stop and never run any Registry Cleaners including those in your anti-virus.

[Rickmanek]

I did have Tune up utilities running in the background - so I turned it off and went through the whole repair procedure again - still no luck - crashed when I tried to save a short test movie I had constructed - anything else I can try? - thanks

[grandpabruce]

I did have Tune up utilities running in the background - so I turned it off and went through the whole repair procedure again - still no luck - crashed when I tried to save a short test movie I had constructed - anything else I can try? - thanks

 

Looks like your Tune Up utilities may have already rendered the software, useless. Go through the Prep Steps, in the link that Jim posted in Post #2 of this thread, then follow the clean install instructions, in the link, below:

 

http://kb.roxio.com/search.aspx?URL=/content/000207CR&PARAMS=set-locale=en

 

Disable your Tune Up utilities, prior to doing anything. You may want to uninstall that program, if the above steps work.

[cdanteek]

Do the Prep Steps ~ Here

 

Then start an Uninstall and choose Repair instead.

 

 

Thanks did all that exactly to the instructions - seemed ok for a short while

 

If the repair fixes it find out what's breaking it, maybe you could avoid the long process of a clean uninstall/reinstall.

[Rickmanek]

Sadly none of that worked and I went trough all the instruction to the letter. One thing I will add and that is I have never had this program run reliably and I did uninstall it for some time but have recently tried to get it going again. I am a bit suspicious of the DVD. As it was installing the green bar got about 60% of the way and then it suddenly went to the "Finish and Reboot" screen. As it shut down an error screen flashed by - too quick for me to read it. Whether this is significant or not I do not know. Maybe Creator 2011 will work - but that's a risk and could also be a waste of money and time. I don't like to give up on these things but .... all the advise you have all provided so far has been very rational but do you have any more ideas? - Many thanks.

[cdanteek]

Copy and paste the disc contents to a folder on your hard drive.

 

Then run the installation from the setup.exe in the folder.

[Rickmanek]

mmmm .. that seemed like a good bet but alas no cigar. Once again tried to save a test movie and got the error box - more detail of the box might help.

The title of the box is "Microsoft Visual C++ Runtime Library" and the full error message is "The application has requested the runtime to terminate in an unusual way. Please contact the applications support team for more information." Does that help throw some light on the cause of the problem?

[Arwogwb]

mmmm .. that seemed like a good bet but alas no cigar. Once again tried to save a test movie and got the error box - more detail of the box might help.

The title of the box is "Microsoft Visual C++ Runtime Library" and the full error message is "The application has requested the runtime to terminate in an unusual way. Please contact the applications support team for more information." Does that help throw some light on the cause of the problem?

I too have the same error message coming up on trying to start Photosuite and VideoWave and now Media Manager. I have been through a similar process of unistalling and reinstalling Creator but with no change. I have been through the updates of sp1 and sp2 without any change. I have contacted Technical support who advised doing the above. The strange thing is that I tried on my laptop and had the same problems.

Laptop is using a Centrino duo with Vista 32; and the desktop has Phenom 455, Asus MA477 m/b, Ati 5800, 4GB ram and Windows 7.

 

Does anybody have an answer?

[Rickmanek]

Although I have not found the cause of this problem a "workaround" appears to be to create a new user account and start again. So far it has worked without fault. Does anyone know if there is a conclusion that can be drawn from this?