amartin99 Posted January 31, 2011 Report Share Posted January 31, 2011 hello I got a new computer last spring and it apparently came with ( Easy CD and DVD Burning ) well anyway I attempted to install NERO the other day it didn't work out for me but I do recall it saying that something had to be disabled for it I downloaded there uninstaller for Nero and it only about 1/2 worked the rest I removed from the remove programs thingy in windows I think it is all gone now but every time I try to play a vid now I keep getting a popup wanting to use something at c:\dell\P3DNV\CPDECODERPACK_43\ but that folder dose not igsist (I BLAME NERO) I tried to have dell's PC restorer's FIX option do a scan of my computer but it found nothing wrong im sure if I do a FULL PC restore it will fix this but that means backing up all my data then re installing it id really rather not do that can you please tell me where to download (or find on my computer) what ever it is that this thing expects to find at c:\dell\P3DNV\CPDECODERPACK_43\ I can then make the folder as it expects and salve this problem (I think) Link to comment Share on other sites More sharing options...
cdanteek Posted February 1, 2011 Report Share Posted February 1, 2011 hello I got a new computer last spring and it apparently came with ( Easy CD and DVD Burning ) well anyway I attempted to install NERO the other day it didn't work out for me but I do recall it saying that something had to be disabled for it I downloaded there uninstaller for Nero and it only about 1/2 worked the rest I removed from the remove programs thingy in windows I think it is all gone now but every time I try to play a vid now I keep getting a popup wanting to use something at c:\dell\P3DNV\CPDECODERPACK_43\ but that folder dose not igsist (I BLAME NERO) I tried to have dell's PC restorer's FIX option do a scan of my computer but it found nothing wrong im sure if I do a FULL PC restore it will fix this but that means backing up all my data then re installing it id really rather not do that can you please tell me where to download (or find on my computer) what ever it is that this thing expects to find at c:\dell\P3DNV\CPDECODERPACK_43\ I can then make the folder as it expects and salve this problem (I think) You say it doesn't exist, so how could we tell you where to find it on your PC? Do you have a installation/backup disc maybe you could recreate the folder at c:\dell\P3DNV\CPDECODERPACK_43\? If not your options are to contact Dell for support. They bundled the Roxio software with your PC and it's a OEM version I can't help you with. Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 You say it doesn't exist, so how could we tell you where to find it on your PC? Do you have a installation/backup disc maybe you could recreate the folder at c:\dell\P3DNV\CPDECODERPACK_43\? If not your options are to contact Dell for support. They bundled the Roxio software with your PC and it's a OEM version I can't help you with. I was thinking if nero had simply moved it somewhere you may know where since nero did this on install I thought you had likely encountered it before the only disk that came with this computer is for installing windows in my experience dell support is just short of useless the last few times I asked them for help all they did was waist an hour of my time accomplish nothing and in the end I had to find a fix myself I registered my "Easy CD and DVD Burning" today would it be posible for you to check your files and give me a download link so I can re install it ? Link to comment Share on other sites More sharing options...
Brendon Posted February 1, 2011 Report Share Posted February 1, 2011 Amartin, This is a user-manner support board. We are all fellow-customers except for a clearly marked Roxio supervisor who comes past once in a while. If your new computer came with a Roxio program bundled, I'm afraid that you need to go back to your OEM supplier to get another copy - and it looks like that was DELL. OEM copies are not available from Roxio because they're DELL's property. Roxio's policy on this is outlined here and here. Regards, Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 1, 2011 Report Share Posted February 1, 2011 So it appears you do not have the Retail, Red Box, version but rather the Dell OEM... It isn't the same as the Red Box but they are close cousins If you go to their support site, check for downloads you will find you are authorize to download the OEM. The number of times is limited, so it would be prudent to burn a disc of it when you do! Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 So it appears you do not have the Retail, Red Box, version but rather the Dell OEM... It isn't the same as the Red Box but they are close cousins If you go to their support site, check for downloads you will find you are authorize to download the OEM. The number of times is limited, so it would be prudent to burn a disc of it when you do! I went all over there suport site yesterday couldn't find the same named program close but not the same guess ill try sending them in a suport request Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 I contacted support then left for work got back to find a reply came in 9 min later (impressive) telling me to contact dell (not so impressive) im sic of contacting dell 90% of the time they are no help but I guess it's either that or do a full PC restore (which I don't want to do) it's like building a hole new house cause one of your windows is sticking just took another look at the dell support/download site there is a link at the bottom of a LONG drivers list for software everything I should need is there and try as I mite I just can't blame dell for me not noticing it before Link to comment Share on other sites More sharing options...
cdanteek Posted February 1, 2011 Report Share Posted February 1, 2011 im sic of contacting dell 90% of the time they are no help That is something to remember next time you go to buy a new PC! Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 That is something to remember next time you go to buy a new PC! yea but I used to LOVE there support a few years ago I was extreamly impressed but the last 4-5 times I called them I spent 1/2 my time trying to get them to understand the problem and the other 1/2 while they faile at trying to fix it used to be normally a 2-3 min fix for them nor an hour gows and nothing gained then I end up fixing it myself Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 problem fixed Link to comment Share on other sites More sharing options...
grandpabruce Posted February 1, 2011 Report Share Posted February 1, 2011 problem fixed Perhaps you would be good enough to say how it was fixed. Link to comment Share on other sites More sharing options...
amartin99 Posted February 1, 2011 Author Report Share Posted February 1, 2011 Perhaps you would be good enough to say how it was fixed. by re installing "Roxio Easy CD_DVD Burning DE" was pretty sure that was all I kneeded to do from the bigining but had a hard time finding a place to download it Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 2, 2011 Report Share Posted February 2, 2011 And yet, there is was on Dell's site all the time I hope you Burned a Backup Disc this time around Link to comment Share on other sites More sharing options...
amartin99 Posted February 2, 2011 Author Report Share Posted February 2, 2011 And yet, there is was on Dell's site all the time I hope you Burned a Backup Disc this time around yea I kinda feel dumb for not seeing it sooner I backup stuff on an external hard drive but same idea Link to comment Share on other sites More sharing options...
Jim_Hardin Posted February 2, 2011 Report Share Posted February 2, 2011 yea I kinda feel dumb for not seeing it sooner I backup stuff on an external hard drive but same idea Don't be silly my forhead is flat from banging it against my desk while on thieir site Link to comment Share on other sites More sharing options...
amartin99 Posted February 2, 2011 Author Report Share Posted February 2, 2011 Don't be silly my forhead is flat from banging it against my desk while on thieir site hehehe yea there surtenly are better ways to sort things Link to comment Share on other sites More sharing options...
Question
amartin99
hello
I got a new computer last spring and it apparently came with ( Easy CD and DVD Burning )
well anyway I attempted to install NERO the other day
it didn't work out for me but I do recall it saying that something had to be disabled for it
I downloaded there uninstaller for Nero and it only about 1/2 worked
the rest I removed from the remove programs thingy in windows
I think it is all gone now
but every time I try to play a vid now I keep getting a popup wanting to use something at
c:\dell\P3DNV\CPDECODERPACK_43\
but that folder dose not igsist (I BLAME NERO)
I tried to have dell's PC restorer's FIX option do a scan of my computer but it found nothing wrong
im sure if I do a FULL PC restore it will fix this but that means backing up all my data then re installing it
id really rather not do that
can you please tell me where to download (or find on my computer) what ever it is that this thing expects to find at
c:\dell\P3DNV\CPDECODERPACK_43\
I can then make the folder as it expects and salve this problem (I think)
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