What Is An "appcrash"?

[MissSheri]

Hello,

My Roxio Easy Media Creator 9 home edition on my Windows Vista program has run just fine for a couple of years. But recently, I tried to open the program and it always says that the program has closed. I 'check online for solutions' and 'view details'. Problem signature.doc attachment is the message it gives me. I even tried to download an update but can't get that to open in a readable form. I have the disk that came with my dell computer, as Roxio EMC9 came pre-loaded, I tried to repair, and then to re-install but no matter what I do I can't get it to open up anymore. Any suggestions?

[cdanteek]

m signature:

Problem Event Name: APPCRASH

Application Name: Roxio_Central33.exe

Application Version: 3.30.65.4

Application Timestamp: 454f9fda

Fault Module Name: QuickTime.qts

Fault Module Version: 7.69.80.9

Fault Module Timestamp: 4cf4536a

Exception Code: c0000005

Exception Offset: 0002df58

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: 8230

Additional Information 2: aa8d2f56bdd31684cc76961ac8213ef1

Additional Information 3: faa7

Additional Information 4: d6b1400977e09797f73af63ee7506a3c

 

I have the disk that came with my dell computer, as Roxio EMC9 came pre-loaded, I tried to repair, and then to re-install but no matter what I do I can't get it to open up anymore. Any suggestions?

 

Came pre-loaded on my Dell are the key words here. Have you contacted Dell support?

[Brendon]

If you have the EMC 9 disc, I'd suggest you do a complete uninstall of EMC 9, rather than just trying to reinstall or repair. You need to get all the broken bits and debris out before you reinstall.

 

Use the method shown by clicking on #14 in Cdanteek's signature to completely uninstall it. Then reboot and try reinstalling it from your disc.

 

 

.