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Roxio Won't Go Away

boongsong

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boongsong Apprentice

boongsong

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I thought I had made my last post re problems with Creator 2010 uninstallation, but I'm continuing to have problems with it.

This morning (2/04), when I clicked on a video file (flv), Cineplayer trys to install (see atch 1). This is true of any video file. Searched for Cineplayer in computer - nothing listed.

So, I went to Start and typed Roxio and what came up was a listing for Roxio that has ove 32,000 files, but not all of them are Roxio files (see atch 2). Many of them are files for ARCSoft, Picasa, Corel, Adobe, HP Games, and on and on. Don't know why they are listed under Roxio. I'd right click on the highlighted Roxio files but don't know what would happen to my computer. In the past I did that and ended-up having to restore my computer from an off-site restoral and have my local ISP repair my internet access. So, I won't delete anything until I know it is safe.

Does anyone, anywhere, know how to remove all traces of Roxio from my computer?

I have looked in Control Panel, uninstall programs - nothing there for Roxio or Sonic.

I used Revo Uninstaller to remove Photoshow and there is no listing of Roxio or Sonic.

I'm at a loss as to why Roxio files (including a photoshow) are still in my computer.

Beleive me, I would like to have 2010 back but I can't get it to reinstall due to missing/corrupted certificate (which I tried to fix using the fix I got from the Roxio Forums) and I won't purchase Creator 2011 because I don't know what problems I might encounter because of 2010 problems.

Any help appreciated.

post-75160-053720100 1296838646.png

post-75160-031063600 1296838844.png

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boongsong Apprentice

boongsong

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It is not a guru cluster. See our previous attempts at helping him. For instance this is just one. I just considered this an extension of that (those) topics. I would also like to mention that boomsong has p,.m me in the past to ask for help.

 

Since the OP doesn't seem to listen to my suggestions anyway, I will (un)gracefully bow out.

Hello skinis. For your information I have not ignored or disregarded anything you have suggested. I have always taken your advice, used the links that have been provided by you and the other gurus. I am very appreciative of all the efforts that have been expended by every one of you.

Unfortunately, those suggestions have not proven fruitful. For your own edification, I did use the link to Softpedia. I did in fact download and install it where it remains at this time. However, after doing the scan, then clicking on the FIX link, the window to Register comes up and I must purchase the license to use for $69.99 plus an additional $30.00 to fix the three items it identified. So much for Free. Seems to be the case with most of the other programs.

As for the clean uninstall, I did that several times. As for using Revo Uninstaller, I did that with an advanced scan and deleted everything that it displayed. In addition, I have used the link provided to repair the license, To The Letter (msconfig, disable all security, virus, spam, etc) placing the fix icon on the desktop and clicking on the fix button and all I get is a "ding" and nothing gets fixed.

Now, to your last post. I regret that you feel that way because I have faithfullly followed all recommendations/suggestions to the letter. I do resent the statement that I'm ignoring you which implies that I'm seriously lacking in the intelligence department. I will admit that I am not as well versed as you, or the other gurus when it comes to the inner workings of a computer. Yes, I suppose you could say I'm "computer savvy challenged". That is why I, as well as many, many others call upon you and the other gurus, to share your expertise in helping us solve problems we could never in our lifetimes figure-out.

Maybe it is just as well that you (un)gracefully bow out. None of the suggestions made by you has done anything to fix the problem. And they have cost me money purchasing software that was purported to be free when only the scan is free, and supposedly would solve the problem.

For your information - I currently have downloaded Revo, Recuva, Softpedia, CCleaner as well as ParetoLogic, using the links provided in the forums, and paid for their use when required. I am on a fixed-income and do not have a lot of disposable income so I have to TRUST you and the other gurus to point me in the right direction. As for this being a "guru cluster", I don't remember you having any prior inputs on this last post except the derogatory implications.

Thanks again for the attempts to help me.

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boongsong Apprentice

boongsong

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Hello to all the gurus.

It looks like the "end of the road" for me and Creator 2010.

This morning (2/06), out of curiosity, I tried to install Creator. Approximately 1 1/2 min into the process, I get a window that comes up saying the "installation was interrupted". Try again later.

So, I must resign myself to forget about Creator and start working with Corel's DVD Factory.

Appreciate all of your efforts.

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boongsong Apprentice

boongsong

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Boongsong, [and other users who need the WINDOWS CLEANUP UTILITY.]

 

I'm afraid you may have fallen into one of those traps for the unwary that abound on the Internet. :(

 

Places like Softpedia aren't working out of the good of their souls - if they have any. They're there to sell stuff, and while they offer free downloads of free software, they're also very happy if they can confuse you enough to make you BUY something.

 

Here's the first page you get when you go to that linked site: You have to avoid the adverts' download buttons and look carefully for the correct download button. See?

 

post-208-019822700 1296953656.jpg

 

Then they have a second go at you. Instead of starting the download they take you to a second page, and more avoiding to do:

 

post-208-055391900 1296953721.jpg

 

Once you have hit one of the correct download buttons on the second page, and after a pause or two, you will finally see your download start. SAVE the file and store it somewhere safe for next time.

 

post-208-085566300 1296954025.jpg

 

 

Best regards,

Brendon

Thanks Brendon. You are so "on the money" and I appreciate the efforts you all have taken to help me. I'm finding out that I'm a long way from being any good on a computer. I'm trying to get better though.

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boongsong Apprentice

boongsong

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On the main page ( http://www.softpedia...p-Utility.shtml ) go here:

 

post-68-010872700 1296953780.png

 

When that opens

 

post-68-042431800 1296953970.png

Hello ogdens. Thanks for the clarification on Softpedia. Didn't realize the various download buttons were different. Goes back to me being computer challenged I guess.

Now, back to the original question. How do I solve the missing/corrupted certificate problem?

I have tried all of the links furnished by the gurus, jonatsonic, and Tech Spt. None of them work.

I certainly would prefer Creator 2010 in place of Corel's 2010 DVD/Photo software.

Or, is this now a closed subject.

By the way. Thanks to all of you for setting me straight. I apologize for any inconvenience/frustration or other "hair pulling" episodes I have caused.

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sknis Digital Guru

sknis

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Just a little comment here (I know I said that I would keep out of this). None of the suggestions we made for software cost money; they are all freeware. If we would have suggested something that had a cost to it, we would have told you up front.

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Brendon Digital Guru

Brendon

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Boongsong, [and other users who need the WINDOWS CLEANUP UTILITY.]

 

I'm afraid you may have fallen into one of those traps for the unwary that abound on the Internet. :(

 

Places like Softpedia aren't working out of the good of their souls - if they have any. They're there to sell stuff, and while they offer free downloads of free software, they're also very happy if they can confuse you enough to make you BUY something.

 

Here's the first page you get when you go to that linked site: You have to avoid the adverts' download buttons and look carefully for the correct download button. See?

 

post-208-019822700 1296953656.jpg

 

Then they have a second go at you. Instead of starting the download they take you to a second page, and more avoiding to do:

 

post-208-055391900 1296953721.jpg

 

Once you have hit one of the correct download buttons on the second page, and after a pause or two, you will finally see your download start. SAVE the file and store it somewhere safe for next time.

 

post-208-085566300 1296954025.jpg

 

 

Best regards,

Brendon

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grandpabruce Digital Guru

grandpabruce

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Hello Brendon. Thanks for your input. Appreicate the "positive" comment. I am not sure if I will continue with this subject. It has been on-going since a guru told me to uninstall Creator back in Dec in order to remove 2500+ photos from Media Manager. Ever since then, I cannot reinstall Creator 2010 due to missing/corrupted file and erro code0643 during rollback.

Getting reallly weary as, I'm sure, the gurus are with this problem. Even suggestions from jonatsonic and Tech Spt don't work.

Don't know what the solution is or whether or not it will ever be corrected.

Again, thanks for your input.

 

I think that Brendon may have missed the fact that there were numerous gurus, who were trying to help you, in your other threads and this thread. They are only trying to help you.

 

The gurus, who are trying to help, are not getting weary. They are as frustrated as you are, is my guess, and they are hoping that something will end up solving your problem. I have no idea why it would be considered a cluster, by anyone.

 

As CD suggested, try the program, for which, he provided the link.

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boongsong Apprentice

boongsong

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Wouldn't this topic have been a lot simpler if Cdanteek had been left to help Boongsong without a guru cluster?

Hello Brendon. Thanks for your input. Appreicate the "positive" comment. I am not sure if I will continue with this subject. It has been on-going since a guru told me to uninstall Creator back in Dec in order to remove 2500+ photos from Media Manager. Ever since then, I cannot reinstall Creator 2010 due to missing/corrupted file and erro code0643 during rollback.

Getting reallly weary as, I'm sure, the gurus are with this problem. Even suggestions from jonatsonic and Tech Spt don't work.

Don't know what the solution is or whether or not it will ever be corrected.

Again, thanks for your input.

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sknis Digital Guru

sknis

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Wouldn't this topic have been a lot simpler if Cdanteek had been left to help Boongsong without a guru cluster?

 

It is not a guru cluster. See our previous attempts at helping him. For instance this is just one. I just considered this an extension of that (those) topics. I would also like to mention that boomsong has p,.m me in the past to ask for help.

 

Since the OP doesn't seem to listen to my suggestions anyway, I will (un)gracefully bow out.

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sknis Digital Guru

sknis

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That will have to wait. I don't have enough flexible cash right now. On limited income.

Will keep the link handy.

thanks

 

Did you ever do the clean uninstall of Roxio? If so, you would have had to edit your registry to get rid of some of those 23,000 registry entries. Did you do that?

 

Here are the instructions - pay special attention to setps 3 and above.

 

If you had not chickened outwhen you were using Revo Uninstaller, you would not have this problem now.

 

As before, if you are not going to listen to suggestions and follow directions, why bother to ask?

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boongsong Apprentice

boongsong

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The question boongsong asked was clear to me..

Hi again cdanteek. Hope you doing well. Thanks for your response. I hoped I had made my post somewhat understandable but wasn't really sure.

I will throw another one at you, if you don't mind.

All along, I've been trying to find out what the bad certificate was. I firmly believed that it had to be accessable somewhere/somehow. Look at the atch and tell me what you think, please. Is that the certificate that I kept getting the missing/corrupted erro message on? It's in the upper left corner. I hope it comes up.

Any ideas greatly appreciated

I will go to your link shortly. Thanks for that.

post-75160-055531300 1296847120.png

 

Edited to fix the quote.

post-75160-001129500 1296847234.png

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cdanteek Digital Guru

cdanteek

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When I clicked on a video file (flv)to play the video, I would get a window showing Cineplayer was trying to install and that CP monitor needed to be closed to continue. Then another window for another file. Each time, I would click "cancel", then the video player would open and start playing the video.

Curious as to why Cineplayer (a Roxio product) would try to install after I had uninstalled Creator 2010 using Revo and advanced scan and delete all leftover files and folders, I went to Start and in the Search box I typed Roxio. A listing came up showing more than 32000 files with the first 20 or so showing Roxio highlighted in yellow. Don't know why those files are still in my computer. The rest of the files are like I mentioned in my post.

As for my computer getting screwed-up, I was referring to the time last month that searched Roxio andover 35000 files came up. I right clicked on some of the entries and Properties to see what files they were. Satisfied that I didn't need them because I had uninstalled 2010, I elected to delete them. Big Mistake!!!

I did a restart and nothing worked and I lost internet access. I had to call my ISP Tech Spt and they guided me through the process of reentering the the necessary info to reestablish internet access. They said when I deleted a bunch of files, that wiped-out internet files and info.

After that, I contacted HP Tech Spt, they accessed my computer and got me back up and running.

All I'm trying to find out is why Roxio files are still in my computer and why thousands have nothing to do with Roxio.

 

 

Read post # 2 and use the utility..

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boongsong Apprentice

boongsong

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Then please explain what he means by "So, I went to Start and typed Roxio and what came up was a listing for Roxio that has ove 32,000 files"

When I clicked on a video file (flv)to play the video, I would get a window showing Cineplayer was trying to install and that CP monitor needed to be closed to continue. Then another window for another file. Each time, I would click "cancel", then the video player would open and start playing the video.

Curious as to why Cineplayer (a Roxio product) would try to install after I had uninstalled Creator 2010 using Revo and advanced scan and delete all leftover files and folders, I went to Start and in the Search box I typed Roxio. A listing came up showing more than 32000 files with the first 20 or so showing Roxio highlighted in yellow. Don't know why those files are still in my computer. The rest of the files are like I mentioned in my post.

As for my computer getting screwed-up, I was referring to the time last month that searched Roxio andover 35000 files came up. I right clicked on some of the entries and Properties to see what files they were. Satisfied that I didn't need them because I had uninstalled 2010, I elected to delete them. Big Mistake!!!

I did a restart and nothing worked and I lost internet access. I had to call my ISP Tech Spt and they guided me through the process of reentering the the necessary info to reestablish internet access. They said when I deleted a bunch of files, that wiped-out internet files and info.

After that, I contacted HP Tech Spt, they accessed my computer and got me back up and running.

All I'm trying to find out is why Roxio files are still in my computer and why thousands have nothing to do with Roxio.

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