Insert Blank Disc Error Solved!

[dtspinella]

I have two dvd burners in my Dell XPS720 that both failed within weeks of each other after years of burning large numbers of discs at a time. I video many functions at our church and then create dvds to share with the congregation. In their place I bought two Plextor PX-L890SA and immediately ran into the issue of "Insert a blank disc" when I tried to do any burning in Roxio 2010 Music Disc Creator and Creator Classic (I assume it would have happened in the other apps but didn't try them).

 

My first thought was that it was somehow a Lightscribe thing but it wasn't.

 

After reading many suggestions and doing all the recommended updates I finally threw in the towel and decided to try a uninstall and reinstall. The good news is that it immediately solved the problem! I can only assume that the removal and cleaning of the registry allowed the drivers to be properly installed.

[Brendon]

Hello,

 

Did you uninstall/reinstall the drives in Device Manager, or did you uninstall/reinstall Creator 2010, please?

 

If it was the suite, did you do a simple uninstall/reinstall or one of those full "clean install" procedures that Roxio recommends? I'd like to know what to recommend to others in your position.

 

Thanks,

Brendon

[dtspinella]

Hi Brendon,

 

Since the drives were burning under other applications (WMP, Itunes, VideoStudio...) I decided the issue was with the Creator burn engine and not the Windows 7 drivers. I did a quick uninstall/reinstall and not the more onerous full "clean install" Roxio recommends and that did the trick.

 

Dan

[Brendon]

Thanks lots, Dan.

 

Brendon

[grandpabruce]

Hi Brendon,

 

Since the drives were burning under other applications (WMP, Itunes, VideoStudio...) I decided the issue was with the Creator burn engine and not the Windows 7 drivers. I did a quick uninstall/reinstall and not the more onerous full "clean install" Roxio recommends and that did the trick.

 

Dan

 

Smart move. Although the onerous full "clean intall", sometimes is the best route, you discovered that going the "normal" route, sometimes is the route to follow. (Occam's (Ockham) Razor sometimes rules.)

[Brendon]

But Occam's razor is a theoretical consideration which is applies to two otherwise equal propositions of differing complexity. It has no application in this context.

 

Sometimes the simple uninstall/reinstall is not enough, which was why I asked Dan.