Distorted Video With Split Screen After Export

[Shylerbrew]

Hi There... Thanks for hosting this site.

A weird problem has popped up after several weeks of using the V2D software more or less successfully. Recorded a video using Record Edit & Save, trimmed it, checked it and then exported it to a double layer DVD as I've done in the past. The burn appeared to complete as per normal, but the resulting video is very distorted and the screen is split with the video duplicated on each side. Strangely enough, the audio sounds just fine. Also, when I placed the DVD in my Toshiba DVD player, I get a Disk Error message: "Not NTSC", an error which I've not seen before. The burned DVD does play in Windows Media Player on my computers running Windows (XP & Windows7), but the results are the same... It won't play at all on my Linux boxes.

I've exported the file to "Computer" with the same results. The raw file plays cleanly (in Windows Media Player) as does the trimmed file from within the V2D software. I've had some issues when using the menus in the past, where they either don't show up or they are duplicated, but the video (once you figure out how to access it) appears clean. Because of this I don't use them very often and I didn't use one here.

Anyway, perhaps someone in the community has seen this before. I'd like to know whats causing it before I have to re-install of the software, as I suspect I'll have to do... Thanks to all in advance.

 

My V2D software version is Build 201B23A ENU... The box also says it is REV E.

System is an older HP d530c

OS is XP Pro (sp3)

1 Gb Memory

80 Gb HDD with 30gb+ avail for video processing, defragged weekly

AV software is McAfee

Anti-malware software is malwarebytes

Also running System Mechanic ver. 9

DVD burner is a 2 month old Samsung DL drive

[Jim_Hardin]

I can honestly say I have never even heard of anything like that

 

I suggest doing the Prep Steps, to the letter!

 

Then start installing the V2D software again, only choose Repair when it is offered.

 

Get a disc or 2 of DVD RW for testing and try some files of known quality as well as adding in one that gave you trouble. Trim both to just 5 minutes or so and burn them.

[Shylerbrew]

Thanks for the quick reply Jim... I was afraid I'd get an answer like this which tells me its likely something that's changed in my system... probably time to clean things up and start over. Just though it might be something "common." I'll do some more "experimenting" before re-installing and if I find anything to add to this issue, I'll post it later.

 

Thanks again for taking time to reply.

[Jim_Hardin]

The 2 steps I mentioned aren't that hard to do and should be done in less than 30 minutes...

 

Registry Cleaners are notorious! I used one with Win95 and after I reformatted the destroyed HDD, I have never used one since...

[Shylerbrew]

Hello again...

There has been some progress, although I'm no closer to understanding what was causing my issue... only a guess and a general acknowledgement that I don't understand how this software operates.

 

I walked through the "Prep Steps" and performed what was necessary. Since my system already met the requirements, there wasn't too much to do. I did turn off my registry cleaner and AV sw and did a "clean" re-install of V2D. I tested with a new, prerecorded tape to eliminate bad tape possibilities but the distorted video issues remained. It looked clean during the capture but was distorted on review. Audio was fine.

 

Then I updated the graphic controller drivers and WooHoo!.. Progress! The distorted video disappeared. I exported to a disk and to the computer and both looked great. Audio, too!

 

Yet there remains an issue...

What I've yet to figure out is why the "menu screen" still appears split and the title verbiage is somewhat jumbled.

And so testing will continue into another day.

[Jim_Hardin]

Would you post a screen capture of what you are seeing???

 

Last Post shows how to post an picture: HERE

[Shylerbrew]

Hi Jim,

As I'm running XP Pro on this box, I had to do a screen capture the old fashion way. Sorry... I hope you can read it. Made the file sorta small to shorten the upload time. Let me know if you have any trouble seeing it. View if full screen to see the duplicated screen.

Thanks for your continued assistance.

Split Screen Example6x4.bmp

[Jim_Hardin]

This is all that came through...

 

 

not much use

 

Make sure you check your screen cap again after you eject the DVD. If you can't get a good one, I woudl recommend the VLC Player. It does nice screen caps

[Shylerbrew]

Bummer!.. I was afraid of that, although it looked OK before I sent it. Oh well... Thanks anyway for the VLC tip. Will try that tomorrow... It being Valentine's day, I have other things to attend to this evening...

[Shylerbrew]

Hello Again,

Back again... Have finally found time to install VLC and get a screen print of the split screen. Hope this works better than the last time...

Let me know what you think...

[Jim_Hardin]

The only thing I can think of is Video Card and/or drivers...

 

You have a good screen cap now, so perhaps it would be best to contact Roxio tech support with this.

 

Please keep us informed.

[Shylerbrew]

OK... Thanks anyway... A new problem has cropped up... the software will no longer complete an export to the DVD. I've swapped out the burner with the same results, so fixing the split screen will have to take a back seat until I can get this working again.

Geeze! if its not one thing its another... And all was going so well with this process. ha!

 

I do have a quick question if you don't mind... I don't want to waste a new post for this ( I will if you insist...) Do you know if this software works under linux? I have several boxes running linux (KDE, Ubuntu) and was just wondering if anyone had tried getting V2D to run outside of MS... perhaps using WINE? I'm going to try anyway, but thought I'd ask you guys as long as I'm here...

 

Thanks for your help to date. Seems like this software keeps you guys pretty busy. If I get anywhere with my issues I'll post back here...

until then...

S

[bimicher]

OK... Thanks anyway... A new problem has cropped up... the software will no longer complete an export to the DVD. I've swapped out the burner with the same results, so fixing the split screen will have to take a back seat until I can get this working again.

Geeze! if its not one thing its another... And all was going so well with this process. ha!

 

I do have a quick question if you don't mind... I don't want to waste a new post for this ( I will if you insist...) Do you know if this software works under linux? I have several boxes running linux (KDE, Ubuntu) and was just wondering if anyone had tried getting V2D to run outside of MS... perhaps using WINE? I'm going to try anyway, but thought I'd ask you guys as long as I'm here...

 

Thanks for your help to date. Seems like this software keeps you guys pretty busy. If I get anywhere with my issues I'll post back here...

until then...

S

 

Explain abit more: "the software will no longer complete an export to the DVD". What are the symptoms? Any error message?

[Shylerbrew]

Hey, thanks for the reply... I "may" have figured things out, but here's what would happen. I'd record a video from tape, then go to create a DVD (export it)... The software would adjust the trim points (since my problems began I haven't been using any...) and then begin to export to the DVD. The process would crank along until it was about 50-60% done and then stop and return an error message " Problem writing to disk." I would try different disks, in case I had a bad one, swapped out my dvd burner, reloaded the software (cleanly), all to no avail. No matter what I tried, the process would stop part way into the export and return the same message. I was completely miffed. Then I thought that if the software requires a clean/quiet environment for install, perhaps it also required the same while processing. So I shut everything down, save my AV software (via msconfig) and tried to burn a disk from an imported video and voila! It completed w/o any messages.

 

The saga continues...

So I went about the task of trying to correct the split menu screen. Now, I'm pretty sure I'd tried this before, but being a programmer, I'm willing to try things more than once. In "Prefrences" I changed the menu ratio from 4:3 to 16:9. Rendering was set to "hardware" which is the default. I imported another short video file and burned it... To my pleasure and surprise, the split menu was gone. Because this seems so basic a resolution, I know I've tried this before, but perhaps it didn't make it into whatever config file this process uses... who knows. But the split menu screen is gone, at least for now.

 

So, feeling pretty good about myself, I decided to try running the whole process from the beginning. I started up my VCR and captured a 25 minute video, using a pre-recorded tape, the same one I've been using during my trials. It looked good going in, but when I went to burn it, there was nothing there. I checked the file in the captured video folder and I could see it had recorded something as the file was 1.7 gb. I imported the file into the software and it looked pretty ugly. It was all distorted and looked to be the wrong resolution for the screen. Not good! I remembered stopping and restarting the process so I could enter in a title and thought perhaps something got screwed up, so I started over. I recaptured the video and again, when it was done, there was nothing to review. I checked the file and it was populated as the last time. So I exited and re-started the V2D software, imported the file and this time it looked good... I could review the whole thing. So I started the burn process. It cranked along until it was about 75% done and then returned the same message about not being able to write to the disk. Grrrr! Then I remembered the preferences, and changed the "rendering" to "software" , restarted the burn process and it completed successfully. Yippee! And everything looks great. Menu, video, audio... And it tested out on my Toshiba DVD player to boot.

Windows Media player wouldn't display the menu, but everything looks great using the VLC player, so I guess its a MS problem.

 

Anyway, I'll be messing around with this stuff more tomorrow... I'm interested to see if things are really fixed, or if I'm dreaming.

Turning off background processes is likely a requirement, for what ever reason (bad programming.) If the intermittent

burn failures continue, it might mean a memory problem. I have the required 1gb, but the process might actually require more and faster memory as well.

I'm stubborn and I hate it when things don't work, so I'll likely keep hacking away at this until I get it to work the way I want it to...

If you can think of anything to add, please let me know... Thanks!