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Creator 2011 Desktop Icon Loads To Blank Box


jrh3134
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•Error code or issue: N/A

 

•What kind of project were you working on: Installing Creator 2011

 

•What kinds of files were you using and where did you get them? Desktop Icon for Rozio

 

•Did you complete your project or did it stop at a certain point in the process? Will not load

 

•Have you ever successfully completed the task that you are contacting us about? No

 

•Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? Installing Roxio 2011

 

 

•Operating System (including service packs):

 

•Make: Dell

 

•Model: Inspiron 1720

 

•Video card: NVIDIA GeForce 8600M GT

 

•Processor speed: Intel Core2 Duo T8300 @ 2.4GHz

 

•RAM: 4GB

 

•Free hard drive space: 141GB

 

•I last did an operating system update on: 2nd week of Feb

 

 

Everytime I click on the Rozio Desktop Icon I get the same blank box as shown on the original post.

I'm using Internet Explorer 8

 

I also have Nero 10 installed and Arcsoft 3 loaded for Blu-Ray.

 

Any help will be appreciated. @ weeks now and still have not seen it install!

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•Error code or issue: N/A

 

•What kind of project were you working on: Installing Creator 2011

 

•What kinds of files were you using and where did you get them? Desktop Icon for Rozio

 

•Did you complete your project or did it stop at a certain point in the process? Will not load

 

•Have you ever successfully completed the task that you are contacting us about? No

 

•Did you make any changes to your computer recently? (new applications, updates, etc) If so, what? Installing Roxio 2011

 

 

•Operating System (including service packs):

 

•Make: Dell

 

•Model: Inspiron 1720

 

•Video card: NVIDIA GeForce 8600M GT

 

•Processor speed: Intel Core2 Duo T8300 @ 2.4GHz

 

•RAM: 4GB

 

•Free hard drive space: 141GB

 

•I last did an operating system update on: 2nd week of Feb

 

 

Everytime I click on the Rozio Desktop Icon I get the same blank box as shown on the original post.

I'm using Internet Explorer 8

 

I also have Nero 10 installed and Arcsoft 3 loaded for Blu-Ray.

 

Any help will be appreciated. @ weeks now and still have not seen it install!

 

You missed specifying your OS and service pack.

 

You said that your are having a problem installing C2011 but then you also say you get a "blank box" when you click some Roxio Desktop icon. If you have not been able to install C2011 then you should not even have a Roxio Desktop icon.

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Thanks for responding. It appears everything has loaded in the Roxio file in "programs" But every time I click on the desktop Icon I get the same box as "Saraky" - Topic: Start up crash". I am still scratching my head and wondering if there is a compatibility problem? Please let me know what to provide to help?

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I'm running Vista - SP 2

 

You are starting to post a bunch of non-replies ! :angry: I think there are about 6 or 7 of them. they have been deleted to clean up the thread.

 

Just below the message that you want to reply to, there is a "reply" tab. Click that and when the new window opens, you will see two "quotes" surrounded by brackets. Add your reply after the second (bottom) quote. If you must, you can add it before the first quote but people still have to scroll down to see what you are replying to. After you are finsished, just click on add reply.

 

For instance

 

I'm running Vista - SP 2

/quote]

 

This is where you type your reply.

 

 

Note, that I change the bracket for the first quote so it shows the text and not the quote box.

Edited by sknis
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I am having the same problem. I have had to uninstall and reinstall this program several times. According to the last install it was successfull. The blank box I get has four boxes, one with the Roxio logo and an x, the other three are just blank. I can type info in the three blank boxes but when I hit enter nothing happens. Here is the info on my system. Any help would be helpful. Thanks

 

OS Name Microsoft® Windows Vista™ Home Premium

Version 6.0.6002 Service Pack 2 Build 6002

System Name GATEWAY

System Model GM5474

System Type X86-based PC

Processor AMD Athlon 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 4/27/2007

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Hardware Abstraction Layer Version = "6.0.6002.18005"

Installed Physical Memory (RAM) 2.00 GB

Total Physical Memory 2.00 GB

Available Physical Memory 652 MB

Total Virtual Memory 4.23 GB

Available Virtual Memory 2.70 GB

Page File Space 2.29 GB

Page File C:\pagefile.sys

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I am having the same problem. I have had to uninstall and reinstall this program several times. According to the last install it was successfull. The blank box I get has four boxes, one with the Roxio logo and an x, the other three are just blank. I can type info in the three blank boxes but when I hit enter nothing happens. Here is the info on my system. Any help would be helpful. Thanks

 

OS Name Microsoft® Windows Vista™ Home Premium

Version 6.0.6002 Service Pack 2 Build 6002

System Name GATEWAY

System Model GM5474

System Type X86-based PC

Processor AMD Athlon™ 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 4/27/2007

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume2

Hardware Abstraction Layer Version = "6.0.6002.18005"

Installed Physical Memory (RAM) 2.00 GB

Total Physical Memory 2.00 GB

Available Physical Memory 652 MB

Total Virtual Memory 4.23 GB

Available Virtual Memory 2.70 GB

Page File Space 2.29 GB

Page File C:\pagefile.sys

 

Did you follow the instructions here to the letter http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=

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Did you follow the instructions here to the letter http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000207CR&PARAMS=

 

 

Why is it so hard to install this program. I think I will just take it back and find one that isn't so difficult to install. This is stupid. To have to reprogram your computer just to install a program doesn't make sense. Thank you for your time and info.

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Why is it so hard to install this program. I think I will just take it back and find one that isn't so difficult to install. This is stupid. To have to reprogram your computer just to install a program doesn't make sense. Thank you for your time and info.

Because that is the way it is in the real world when it comes to complex software!

 

The only time I have ever had any problem with Roxio install was on a “new” PC that had a bad a bad HDD!

 

Keep in mind that the Guru’s here often install on several PC’s for testing and take part in the many versions of Beta testing too.

 

Yes other Video programs do install well but I have not found a single one I like to use…

 

But that is your choice :(

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Because that is the way it is in the real world when it comes to complex software!

 

The only time I have ever had any problem with Roxio install was on a new PC that had a bad a bad HDD!

 

Keep in mind that the Gurus here often install on several PCs for testing and take part in the many versions of Beta testing too.

 

Yes other Video programs do install well but I have not found a single one I like to use…

 

But that is your choice :(

 

Well you used one word that explains a lot. GURU. I am not a computer guru. I don't have time to sit for several hours or days to try and load a program or reprogram a computer to make a program work. I am sorry that I don't fit into your REAL WORLD. I am just a plain working man trying to have some fun with my computer. Again thank you for your time and I am sorry for any trouble I caused.

Edited by bzehr54
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Well you used one word that explains a lot. GURU. I am not a computer guru. I don't have time to sit for several hours or days to try and load a program or reprogram a computer to make a program work. I am sorry that I don't fit into your REAL WORLD. I am just a plain working man trying to have some fun with my computer. Again thank you for your time and I am sorry for any trouble I caused.

Your no problem, and always welcome here ;)

 

“Guru” is a title imposed on us here by the board… The only criteria is make enough posts!

 

We it up to me, I would have chosen something like Digital Dope :lol:

 

I do agree, it would be nice were it a ’click & smile’ install. However, those that have a lot of trouble are merely seeing symptoms of other problems they already have :o

 

You can leave your head in the sand or you can learn how to use what you bought… We are here and willing to help!

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