Help With Creator Premier Sd 10.2

[Esdogdoc]

You'll have to forgive me, as details may be slightly sketchy. I'm installing this on my boss's computer because she needs to burn data discs.

 

The software came with a Dell computer she purchased. I popped the disc in and it downloaded just fine. It popped up immediately with a new update (from 2009), which I also downloaded. I restarted as I was prompted to.

 

It will not burn discs. I've tried different, brand new CD-Rs. The same error keeps appearing "There was a problem writing to the disc."

 

Please help, I'm at a loss as to what I should try. And please don't suggest purchasing another product. This is the one she has, and the one she wants to use

[Jim_Hardin]

All current versions of Window from Win9 on can burn discs without any software

 

Try simply using Windows Explorer and drag a file onto a blank CD to see what happens...

 

It does have a CD Burner doesn't it?

[Esdogdoc]

All current versions of Window from Win9 on can burn discs without any software

 

Try simply using Windows Explorer and drag a file onto a blank CD to see what happens...

 

It does have a CD Burner doesn't it?

 

 

It does have a 'Compact Disc Rewritable.' And I tried to just drag it and it says 'incorrect function.' It won't let me open the darn thing to see what's on it either. And when I right click and pull up properties it says that 100% of the disc is being used by 0 bytes. Fun fun!

 

I'm using Memorex CD-Rs (yes I know I can't rewrite on them, but there's nothing on them to begin with). And I've tried 10 of them from this batch and 5 from the old one. Yes I bought brand new discs thinking that was the problem.

 

Again, any help is much appreciated

[ogdens]

It does have a 'Compact Disc Rewritable.' And I tried to just drag it and it says 'incorrect function.' It won't let me open the darn thing to see what's on it either. And when I right click and pull up properties it says that 100% of the disc is being used by 0 bytes. Fun fun!

 

I'm using Memorex CD-Rs (yes I know I can't rewrite on them, but there's nothing on them to begin with). And I've tried 10 of them from this batch and 5 from the old one. Yes I bought brand new discs thinking that was the problem.

 

Again, any help is much appreciated

 

 

The question that you were asked was "do you have a CD Burner" not if you have any CD-RW discs.

 

Go into your Device Manger and tell us what you have in DVD/CD-ROM drives.

[Brendon]

We need to know what drive model numbers you see in Device Manager, like the ones I've marked here

 

[Esdogdoc]

The question that you were asked was "do you have a CD Burner" not if you have any CD-RW discs.

 

Go into your Device Manger and tell us what you have in DVD/CD-ROM drives.

 

Sorry. 'Compact Disc Rewritable' is what it sayson the front of the CD drive. I'm not using CD-RWs. I thought that might help.

 

Under device manager, for CD-ROM it says TSSTcorp CDRWDVD TS-H492C.

 

I was told at one time that this computer had been used to burn discs, but a past employee had removed the burning software.

[ogdens]

Sorry. 'Compact Disc Rewritable' is what it sayson the front of the CD drive. I'm not using CD-RWs. I thought that might help.

 

Under device manager, for CD-ROM it says TSSTcorp CDRWDVD TS-H492C.

 

I was told at one time that this computer had been used to burn discs, but a past employee had removed the burning software.

 

 

Did you try using the built in burning capabilities that are in your Windows O/S (win 9x/vista/win 7).

 

If you dont know how, go into your Help & Support in whatever O/S you have and type in "make a CD or "burn a CD".

[Esdogdoc]

Did you try using the built in burning capabilities that are in your Windows O/S (win 9x/vista/win 7).

 

If you dont know how, go into your Help & Support in whatever O/S you have and type in "make a CD or "burn a CD".

 

Ok I went to help and support as suggested. And here were the directions:

 

 

To copy files and folders to a CD

Insert a blank, writable CD into the CD recorder.

Open My Computer.

Click the files or folders you want to copy to the CD. To select more than one file, hold down the CTRL key while you click the files you want. Then, under File and Folder Tasks, click Copy this file, Copy this folder, or Copy the selected items.

If the files are located in My Pictures, under Picture Tasks, click Copy to CD or Copy all items to CD, and then skip to step 5.

In the Copy Items dialog box, click the CD recording drive, and then click Copy.

In My Computer, double-click the CD recording drive. Windows displays a temporary area where the files are held before they are copied to the CD. Verify that the files and folders that you intend to copy to the CD appear under Files Ready to be Written to the CD.

Under CD Writing Tasks, click Write these files to CD. Windows displays the CD Writing Wizard. Follow the instructions in the wizard.

 

When I got to the bold step (above) the error "D:/ is not accessible. Incorrect function"

 

I'm betting this can't be good.

 

PS - I'm working with Windows XP Professional.

[ogdens]

Ok I went to help and support as suggested. And here were the directions:

 

 

To copy files and folders to a CD

Insert a blank, writable CD into the CD recorder.

Open My Computer.

Click the files or folders you want to copy to the CD. To select more than one file, hold down the CTRL key while you click the files you want. Then, under File and Folder Tasks, click Copy this file, Copy this folder, or Copy the selected items.

If the files are located in My Pictures, under Picture Tasks, click Copy to CD or Copy all items to CD, and then skip to step 5.

In the Copy Items dialog box, click the CD recording drive, and then click Copy.

In My Computer, double-click the CD recording drive. Windows displays a temporary area where the files are held before they are copied to the CD. Verify that the files and folders that you intend to copy to the CD appear under Files Ready to be Written to the CD.

Under CD Writing Tasks, click Write these files to CD. Windows displays the CD Writing Wizard. Follow the instructions in the wizard.

 

When I got to the bold step (above) the error "D:/ is not accessible. Incorrect function"

 

I'm betting this can't be good.

 

PS - I'm working with Windows XP Professional.

 

Will it play a commercial disc?.

[Esdogdoc]

Will it play a commercial disc?.

 

Yes. We had a Tick informational CD that ran beautifully just yesterday.

[ogdens]

Yes. We had a Tick informational CD that ran beautifully just yesterday.

 

 

Go to My Computer, right click the CD recording drive, and then click Properties. 4 tabs appear, click on the Recording tab, and make sure there is a check mark in "Enable CD recording on this drive".

[Esdogdoc]

Go to My Computer, right click the CD recording drive, and then click Properties. 4 tabs appear, click on the Recording tab, and make sure there is a check mark in "Enable CD recording on this drive".

 

That box was not clicked. So I clicked and applied. Then tried burning a disc through Windows (not Roxio) and it wouldn't do it. I could copy the files to the disc, which is a step in the right direction as I couldn't do that before. But when I hit write to disc there was an error in the writing process.

 

So then I tried using Roxio and that won't work either. I'm still getting the same error as before.

 

Gah!

 

And thanks for all your help. You have no idea how much I appreciate it!

[grandpabruce]

That box was not clicked. So I clicked and applied. Then tried burning a disc through Windows (not Roxio) and it wouldn't do it. I could copy the files to the disc, which is a step in the right direction as I couldn't do that before. But when I hit write to disc there was an error in the writing process.

 

So then I tried using Roxio and that won't work either. I'm still getting the same error as before.

 

Gah!

 

And thanks for all your help. You have no idea how much I appreciate it!

Go to Device Manager, click on the + to the left of DVD/CD-ROM Drives, right click on the text for your CD drive, then click Uninstall. You will get a pop-up asking if you really want to do that. Click OK, then OK again, I think. Then, reboot your computer, and see if the optical drive will burn a CD.

[Esdogdoc]

Go to Device Manager, click on the + to the left of DVD/CD-ROM Drives, right click on the text for your CD drive, then click Uninstall. You will get a pop-up asking if you really want to do that. Click OK, then OK again, I think. Then, reboot your computer, and see if the optical drive will burn a CD.

 

Won't I have to reinstall it?

[ogdens]

Won't I have to reinstall it?

 

 

When you reboot your system, windows will locate it and reinstall it .