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tmanwell

Toast 9 **frustrations**

Question

Hello...

 

I've joined this forum because I'm pretty frustrated with Toast 9.

 

I've been using a roxio toast product since toast 6, & have never had these sorts of headaches till Toast 9.

 

First, as to hardware & OS, I'm on an intel mac mini with 2gb of ram, running Snow Leopard.

Whenever I fire up Toast, I can count on it hanging at least 50% of the time.

If it doesn't hang on firing up, it hangs after it has completed the disk copy (or whatever).

 

I thought that perhaps I needed an update cuz the support page says that my version *should read 9.0.7a. It didn't, there was no "a"......so I downloaded the update, but there appears to be no change. Selecting "about" still says I'm on version 9.0.7.

 

So the question is this....

 

Are there system settings or procedures on my end that I need to change in order to get this product to work right, or is it just a buggy, crappy product that only works half the time?????

 

Thanks.

 

 

tm

Edited by tmanwell

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4 answers to this question

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Toast isn't close to perfect but what you're experiencing isn't normal, either. Try trashing the Toast plist and prefs files in your User>Library>Preferences folder to see if that helps. What you're describing sounds like Toast is stalling at the launch point where it is recognizing what optical drives are connected. It may be that running Disk Warrior (if you have it) might help or running the repair in Disk Utility.

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Toast isn't close to perfect but what you're experiencing isn't normal, either. Try trashing the Toast plist and prefs files in your User>Library>Preferences folder to see if that helps. What you're describing sounds like Toast is stalling at the launch point where it is recognizing what optical drives are connected. It may be that running Disk Warrior (if you have it) might help or running the repair in Disk Utility.

 

Thanks.

Well, I tried that.......but to no avail.

Next time I ran toast, it hung. I had to force quit (as usual).

Here's the big dump of info that was reported this tim:

 

 

 

Date/Time: 2011-02-16 12:58:32 -0500

OS Version: 10.6.6 (Build 10J567)

Architecture: x86_64

Report Version: 7

 

Command: Toast Titanium

Path: /Applications/Toast Titanium.app/Contents/MacOS/Toast Titanium

Version: 9.0.7 (260) (9.0.7)

Parent: launchd [325]

 

PID: 10777

Event: hang

Duration: 6.09s (sampling started after 2 seconds)

Steps: 20 (100ms sampling interval)

 

Pageins: 0

Pageouts: 0

 

 

Process: Toast Titanium [10777]

Path: /Applications/Toast Titanium.app/Contents/MacOS/Toast Titanium

UID: 501

 

Thread 16c76b7c DispatchQueue 608471332

User stack:

20 start + 41 (in Toast Titanium) [0x3009]

20 _start + 216 (in Toast Titanium) [0x30e2]

20 main + 70 (in Toast Titanium) [0xd185c]

20 CApplication::Run() + 21 (in Toast Titanium) [0x1529a3]

20 CApplication::HandleForeignExceptions() + 21 (in Toast Titanium) [0x1539c1]

20 CApplication::DoRun() + 144 (in Toast Titanium) [0x152a40]

20 CApplication::Process1Event() + 34 (in Toast Titanium) [0x15447e]

20 CSwitchboard::ProcessEvent() + 106 (in Toast Titanium) [0x14c9fa]

20 CSwitchboard::GetAnEvent(EventRecord*) + 57 (in Toast Titanium) [0x14ca67]

20 WaitNextEvent + 57 (in HIToolbox) [0x96c9105f]

20 WNEInternal + 160 (in HIToolbox) [0x96c90eb4]

20 GetNextEventMatchingMask + 503 (in HIToolbox) [0x96c90d30]

20 GetOrPeekEvent + 548 (in HIToolbox) [0x96c909f3]

20 ToolboxEventDispatcher + 86 (in HIToolbox) [0x96c86d2b]

20 SendEventToEventTarget + 52 (in HIToolbox) [0x96afda07]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672 (in HIToolbox) [0x96adc320]

20 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1257 (in HIToolbox) [0x96b0f543]

20 SendEventToEventTarget + 52 (in HIToolbox) [0x96afda07]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x96adbecf]

20 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 93 (in HIToolbox) [0x96b4976a]

20 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 786 (in HIToolbox) [0x96b49e5f]

20 HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 491 (in HIToolbox) [0x96b4a35c]

20 HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151 (in HIToolbox) [0x96b4ba7f]

20 HIView::Click(OpaqueEventRef*) + 480 (in HIToolbox) [0x96b4bcb2]

20 SendEventToEventTarget + 52 (in HIToolbox) [0x96afda07]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x96adbecf]

20 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2363 (in HIToolbox) [0x96aeeccd]

20 HIView::ClickSelf(OpaqueEventRef*) + 368 (in HIToolbox) [0x96bb2d08]

20 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 245 (in HIToolbox) [0x96bb174f]

20 HIView::NotifyControlHit(OpaqueEventRef*, short, unsigned long) + 122 (in HIToolbox) [0x96b4ccb4]

20 SendControlCommand(HIView*, unsigned long, unsigned long) + 64 (in HIToolbox) [0x96bba1d2]

20 SendHICommandToTarget + 66 (in HIToolbox) [0x96b4acac]

20 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448 (in HIToolbox) [0x96b29fd3]

20 SendEventToEventTarget + 52 (in HIToolbox) [0x96afda07]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x96adbecf]

20 LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32 (in Toast Titanium) [0x4f38d6]

20 CWindow::HandleCarbonProcessCommand(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 115 (in Toast Titanium) [0x140b25]

20 CToastDoc::ProcessHICommand(HICommand&, OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 599 (in Toast Titanium) [0x3a426f]

20 CToastDoc::DoCommand(long) + 703 (in Toast Titanium) [0x39b6ed]

20 CToastDoc::WriteCD(tWriteOptions*, bool) + 1258 (in Toast Titanium) [0x3a11a6]

20 CBurnCommonDoc::DoWrite(tWriteOptions*, bool, TCFString const&) + 3987 (in Toast Titanium) [0x366cb1]

20 CBurnCommonDoc::PrepareToWrite(bool) + 281 (in Toast Titanium) [0x36284b]

20 CBurnCommonDoc::WaitForDisc(bool) + 107 (in Toast Titanium) [0x362909]

20 WaitForRecorderDirector::RunWaitForRecorderDialog(WaitForRecorderDirector::ExpectedDiscType, CDisc*, WaitForRecorderDirector::Kind, TCFString const&, TCFString const&, TCFString const&, TCFString const&, TCFString const&) + 403 (in Toast Titanium) [0x320a6d]

20 CDialogDirector::DoModalDialog(long) + 35 (in Toast Titanium) [0x161af5]

20 CDialogDirector::DoChangeableModalDialog(long, unsigned char) + 644 (in Toast Titanium) [0x161a2a]

20 CApplication::Process1Event() + 34 (in Toast Titanium) [0x15447e]

20 CSwitchboard::ProcessEvent() + 106 (in Toast Titanium) [0x14c9fa]

20 CSwitchboard::GetAnEvent(EventRecord*) + 57 (in Toast Titanium) [0x14ca67]

20 WaitNextEvent + 57 (in HIToolbox) [0x96c9105f]

20 WNEInternal + 160 (in HIToolbox) [0x96c90eb4]

20 GetNextEventMatchingMask + 503 (in HIToolbox) [0x96c90d30]

20 GetOrPeekEvent + 548 (in HIToolbox) [0x96c909f3]

20 ToolboxEventDispatcher + 86 (in HIToolbox) [0x96c86d2b]

20 SendEventToEventTarget + 52 (in HIToolbox) [0x96afda07]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672 (in HIToolbox) [0x96adc320]

20 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006 (in HIToolbox) [0x96b0fc18]

20 SendEventToEventTargetWithOptions + 58 (in HIToolbox) [0x96adaff5]

20 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411 (in HIToolbox) [0x96adb196]

20 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567 (in HIToolbox) [0x96adbecf]

20 LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 32 (in Toast Titanium) [0x4f38d6]

20 TMediaBrowserView::ProcessResumeEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 34 (in Toast Titanium) [0x47c70c]

20 CITunesLibrary::CheckUpdate() + 326 (in Toast Titanium) [0x43d164]

20 CMediaBrowseriTunesSource::CallbackProc(long, void*) + 44 (in Toast Titanium) [0x48f01c]

20 CMediaBrowserSource::CallCallbacks(Int64) + 93 (in Toast Titanium) [0x4880ab]

20 CMediaBrowserStorage::CallbackProc(Int64, void*) + 55 (in Toast Titanium) [0x444503]

20 CMediaBrowserStorage::InitializeIDList(Int64, bool) + 211 (in Toast Titanium) [0x4443dd]

20 CMediaBrowseriTunesSource::GetNumItems(Int64) + 79 (in Toast Titanium) [0x48f0eb]

20 CITunesLibrary::GetNumChildrenOfPlaylist(long) + 35 (in Toast Titanium) [0x43c199]

20 CITunesLibrary::GetPlaylistInfoCopy(long) + 26 (in Toast Titanium) [0x43bf58]

20 semaphore_wait_signal_trap + 10 (in libSystem.B.dylib) [0x94c1f142]

Kernel stack:

20 semaphore_wait_continue + 0 [0x22a3dd]

 

Thread cc3eb7c

User stack:

20 thread_start + 34 (in libSystem.B.dylib) [0x94c4c6e2]

20 _pthread_start + 345 (in libSystem.B.dylib) [0x94c4c85d]

20 select$DARWIN_EXTSN + 10 (in libSystem.B.dylib) [0x94c3e0c6]

Kernel stack:

20 sleep + 52 [0x48a3f9]

 

Thread d8cbb7c

User stack:

20 thread_start + 34 (in libSystem.B.dylib) [0x94c4c6e2]

20 _pthread_start + 345 (in libSystem.B.dylib) [0x94c4c85d]

20 LXThread::ThreadWrapper(LXThread*) + 196 (in Toast Titanium) [0x177480]

20 LXSocketThread::Run() + 23 (in Toast Titanium) [0x1e5149]

20 LXSocketListenThread::RunExceptionSafe() + 37 (in Toast Titanium) [0x1e6177]

20 LXSocketThread::AcceptLoop(LXTimeStamp const&) + 59 (in Toast Titanium) [0x1e5213]

20 LXSocketThread::SelectLoop(bool, bool, LXTimeStamp const&) + 472 (in Toast Titanium) [0x1e5996]

20 select$DARWIN_EXTSN$NOCANCEL + 10 (in libSystem.B.dylib) [0x94c5aad2]

Kernel stack:

20 sleep + 52 [0x48a3f9]

 

Thread 16e51b7c

User stack:

20 start_wqthread + 30 (in libSystem.B.dylib) [0x94c44bc6]

20 _pthread_wqthread + 390 (in libSystem.B.dylib) [0x94c44d81]

20 _dispatch_worker_thread2 + 240 (in libSystem.B.dylib) [0x94c452fe]

20 _dispatch_queue_invoke + 163 (in libSystem.B.dylib) [0x94c45559]

20 kevent + 10 (in libSystem.B.dylib) [0x94c45982]

Kernel stack:

20 kevent + 97 [0x473932]

 

[snip........had to shorten cuz I got error msg from the forum that my post was too long]

 

 

Model: Macmini4,1, BootROM MM41.0042.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.65f2

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.36.1)

Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK3255GSXF, 298.09 GB

Serial ATA Device: HL-DT-STDVDRW GA32N, 384.7 MB

USB Device: ST3500630A, 0x0c0b (Dura Micro, Inc.), 0x0540, 0x26200000

USB Device: USB2.0 Hub Controller, 0x0409 (NEC Corporation), 0x0058, 0x24400000

USB Device: iPod, 0x05ac (Apple Inc.), 0x1293, 0x24410000

USB Device: MP620 series, 0x04a9 (Canon Inc.), 0x172f, 0x24440000

USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x06400000

USB Device: Composite Device, 0x1241, 0x1166, 0x06420000

USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x06430000

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0x06630000

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000

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Thanks.

Well, I tried that.......but to no avail.

Next time I ran toast, it hung. I had to force quit (as usual).

Here's the big dump of info that was reported this tim:

 

Unfortunately this kind of troubleshooting is a little beyond my skills. It seems you have some external devices connected to the Mac. Disconnect everything but the keyboard/mouse and see if that changes things. It could be that Toast is hanging while trying to get info from one of those USB devices.

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