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No Video Or Sound, Blanked Out Rec Button


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Hi there just purchased Roxio vcr to dvd.

 

Installed as per the instructions. Cannot see video or hear sound, Rec button is blanked out. Can copy using Windows movie maker to hard drive. Sound and picture is good. Looks like a common problem with the software.

 

Hardware:

 

AMD Phenom 9550 Quad-core; 2.20Ghz; 4G ram; Nvida EN9800Gt 1gb video card; 1 160gb drive for operating system, 3 other various size drives 1 - 2gb. Operating system XP pro service pack 3.

 

Roxio build 201B23AENU

 

Would like to get the software up and running, any comments.

 

Cheers

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