Creator 2011 Pro

[Smitht89]

Hello,

I have read the different fixes for the Creator installation but none have worked. I have attached my log files hoping this will help someone tell me how to fix my problem.

 

I am using Win 7 Pro, 64 bit system, 6 GB RAM, Office 2007 Pro and have updated all drivers and software.

 

Thanks,

Smitht89

 

EDIT Log file removed because it contained CD Key! Folks should not post their log files on the open forum. They are to be emailed to Roxio support or PM'd Personnel Message when a Roxio employee asks for them.

[bimicher]

Hello,

I have read the different fixes for the Creator installation but none have worked. I have attached my log files hoping this will help someone tell me how to fix my problem.

 

I am using Win 7 Pro, 64 bit system, 6 GB RAM, Office 2007 Pro and have updated all drivers and software.

 

Thanks,

Smitht89

 

I am afraid those log files mean very little to most of us here since we are all just users. You can't really expect us to go through all those log files to look for a fix for your problem which by the way you have not even bothered to describe. Perhaps someone from Roxio will stop by and llok at those log files.

 

In the meantime why don't you give us some information about your problem.

[cdanteek]

Have you read or tried this one?

 

http://forums.support.roxio.com/topic/68989-disabling-installation-of-directx/

 

 

02/17/11 22:44:26 - Action InstallActions.DIRECTX_FEB10.Install failed with exit code 1603.

02/17/11 22:44:26 - Installation failed with error code 1603

02/17/11 22:44:26 - Rolling back installation

02/17/11 22:44:26 - Caught cancelation exception while running install actions

02/17/11 22:44:26 - Updating install progress: 9 / 23, Preparing to roll back...

02/17/11 22:44:26 - Updating rollback progress: 9 / 23, Preparing to roll back...

02/17/11 22:44:26 - Updating rollback progress: 9 / 23, Rolling back DirectX 9 Runtime

02/17/11 22:44:26 - Rolling back setup action: InstallActions.DIRECTX_FEB10.Install

02/17/11 22:44:26 - Action InstallActions.DIRECTX_FEB10.Install executing uninstall command line: "MSIEXEC.EXE /qn REBOOT=ReallySuppress /L*v "C:\Users\Tim\AppData\Roaming\Roxio Log Files\Roxio Creator 2011 Pro\11-02-17 22-38\DIRECTX_FEB10_Uninstall.log" /x {3A9527CF-4E91-4683-A03F-F1AD022126E5} REMOVE=ALL"

02/17/11 22:44:26 - Action InstallActions.DIRECTX_FEB10.Install rollback return code: 0

02/17/11 22:44:26 - Uninstalling Package: '{3A9527CF-4E91-4683-A03F-F1AD022126E5}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'

02/17/11 22:44:26 - Execution of Windows Installer package '{3A9527CF-4E91-4683-A03F-F1AD022126E5}' finished with exit code = 1605

02/17/11 22:44:26 - Updating rollback progress: 8 / 23, (null)

02/17/11 22:44:26 - Action InstallActions.DIRECTX_FEB10.Install hadn't finished installing; rollback aborted

02/17/11 22:44:26 - Updating rollback progress: 8 / 23, Rolling back Microsoft .Net v3.5 SP1

02/17/11 22:44:26 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL

02/17/11 22:44:26 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has nothing to roll back

02/17/11 22:44:26 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL rollback return code: 0

02/17/11 22:44:26 - Updating rollback progress: 7 / 23, Rolling back Microsoft .Net v3.5 SP1

[Smitht89]

Hello,

I found the solution to my problem in (Knowledgebase Article : 000239CR); I turned off the Vista compatiblity function.

 

Thanks for your replies.

 

Smitht89