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Problem Burning Audio Cds



My Platform:


HP-Pavilion AY608AA-ABA HPE-137c

2.50 gigahertz Intel Core2 Quad Q9300

64 kilobyte primary memory cache

6144 kilobyte secondary memory cache

64-bit ready

Multi-core (4 total)

8192 Megabytes Usable Installed Memory

1500.20 Gigabytes Usable Hard Drive Capacity

1154.55 Gigabytes Hard Drive Free Space


hp BDDVDRW CH20L ATA Device [CD-ROM drive]


Windows 7 Home Premium (x64) (build 7600)

Roxio Creator 2011 Plus:

Roxio - PhotoShow Uploader Version

Roxio - PhotoShow Video Version

Roxio Burn Version 1. 0. 0. 4

Roxio Creator Version

Roxio PhotoShow Version


My Problem:


I can burn audio CDs using Music/Audio - Create Music Disc Projects - Project Type Audio CD.


I can't burn the same type CDs, i.e. same manufaturer(Memorex) on the same drive using Home - Burn Audio CDs.


I consistently receive the same errors(see attachments)

post-92573-000124400 1298222238.jpg

post-92573-002105000 1298222301.jpg

post-92573-014734100 1298222319.jpg

post-92573-016817700 1298222332.jpg

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10 answers to this question

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I rebooted the PC, disabled all background tasks appearing in the SysTray except Norton Internet Security(I did disable Antivirus) and still have the same problem.


Don't Music/Audio - Create Music Disc Projects - Project Type Audio CD and Home - Burn Audio CDs use the same Burn engine? They are both part of the Roxio Creator 2011 Plus software suite.


What will running the Repair option buy me?

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The one that's failing is a Sonic app..


Repair, repairs the installation, SP's have to be reapplied.


Try this first (EMC 7.5 Up PX Engine 4.18.16a. Update) # 7 in my signature. Download it, unzip it, and run it, then reboot the pc and try it.

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Tried the repair. Got the attached error during the repair. The repair appeared to complete in spite of the error, but after a reboot I still have the same burning problem.



# Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

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I decided to try a clean install. I attempted to uninstall using Win 7 Programs & Features, but encountered errors so I used C2011_CleanSystem.bat, which performed the uninstall successfully. I will install tomorrow excluding updates. If that doesn't solve the problem I will contact Tech Support. If it does solve the problem I will install updates and keep my fingers crossed.


Thanks for your help.

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