patty johnson pissed off Posted February 23, 2011 Report Share Posted February 23, 2011 roxio sucks. I paid 70 sum dollars to upgrade my roxio that I have had since 2005. I downloaded on to my computer and now I cannot use it. I try to open it and it tells me it cannot open would I like to report it. I have reported it 5 times now and I have emailed roxio support several times with no satisfaction. Of course there is NO phone number to contact technical support, SHOCKING. What Should I do Link to comment Share on other sites More sharing options...
cdanteek Posted February 23, 2011 Report Share Posted February 23, 2011 roxio sucks. I paid 70 sum dollars to upgrade my roxio that I have had since 2005. I downloaded on to my computer and now I cannot use it. I try to open it and it tells me it cannot open would I like to report it. I have reported it 5 times now and I have emailed roxio support several times with no satisfaction. Of course there is NO phone number to contact technical support, SHOCKING. What Should I do # Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only). Link to comment Share on other sites More sharing options...
d_deweywright Posted February 23, 2011 Report Share Posted February 23, 2011 Have you tried uninstalling and reinstalling it? What version of Windows are you running? Link to comment Share on other sites More sharing options...
jonatsonic Posted February 23, 2011 Report Share Posted February 23, 2011 Hi Patty - We do in fact have many free support options for live help including chat and phone as mentioned on the Creator 2011 support page: http://www.roxio.com/enu/support/c2011/contact.html I have escalated your issue for review by our management team and will be closing this thread. Thanks, Jon Roxio Customer Care Link to comment Share on other sites More sharing options...
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