Uninstallation/installation

[outerbank]

The instructions received from Roxio KB00027CR are confusing. I am referring to using the System-Cleaner, in particular the procedure described in Step 2, the second item, "If your installer is on a disc ( mine is), right-click on the installation disc and select Explore to open it. Then copy all the files to a new folder on your hard drive (why would one do this?). Step 3 describes, "Download and install the Creator 2011 System Cleaner. After downloading, unzip the C2011_CleanSystem.bat file to the folder (?) where the installer files are extracted (?) in Step 2. It should be in the same folder (?) as the Creator 2011 setup.exe file. Step 4 is, "Double-click C2011_CleanSystem.bat to begin the process." Step 5, "When the Remove Roxio Creator 2011 window appears, click on the Install button to continue."

 

Here's the question....If I am installing the software from a disc (and I am), why download the files from the disc into a new folder; and then why unzip the System Cleaner bat file to the folder where the installer files are copied? It seems to me that I should just unzip the System Cleaner from my desktop, which is where it was downloaded, and then run from there in order to clean the Creator 2011 files from my computer. Once this is done, then the Creator 2011 install disc is placed in the drive and downloaded to the computer.

 

Any clarification would be quite helpful.

[sknis]

The instructions received from Roxio KB00027CR are confusing. I am referring to using the System-Cleaner, in particular the procedure described in Step 2, the second item, "If your installer is on a disc ( mine is), right-click on the installation disc and select Explore to open it. Then copy all the files to a new folder on your hard drive (why would one do this?). Step 3 describes, "Download and install the Creator 2011 System Cleaner. After downloading, unzip the C2011_CleanSystem.bat file to the folder (?) where the installer files are extracted (?) in Step 2. It should be in the same folder (?) as the Creator 2011 setup.exe file. Step 4 is, "Double-click C2011_CleanSystem.bat to begin the process." Step 5, "When the Remove Roxio Creator 2011 window appears, click on the Install button to continue."

 

Here's the question....If I am installing the software from a disc (and I am), why download the files from the disc into a new folder; and then why unzip the System Cleaner bat file to the folder where the installer files are copied? It seems to me that I should just unzip the System Cleaner from my desktop, which is where it was downloaded, and then run from there in order to clean the Creator 2011 files from my computer. Once this is done, then the Creator 2011 install disc is placed in the drive and downloaded to the computer.

 

Any clarification would be quite helpful.

 

Consider that the instructions were for someone who bought the commercial hard box/disc; not the download. If you have the software as a download, use your smarts to undertand what you need to do.

 

Of course you realize why you should not clean/install from a disc (just in case).

[bimicher]

The instructions received from Roxio KB00027CR are confusing. I am referring to using the System-Cleaner, in particular the procedure described in Step 2, the second item, "If your installer is on a disc ( mine is), right-click on the installation disc and select Explore to open it. Then copy all the files to a new folder on your hard drive (why would one do this?). Step 3 describes, "Download and install the Creator 2011 System Cleaner. After downloading, unzip the C2011_CleanSystem.bat file to the folder (?) where the installer files are extracted (?) in Step 2. It should be in the same folder (?) as the Creator 2011 setup.exe file. Step 4 is, "Double-click C2011_CleanSystem.bat to begin the process." Step 5, "When the Remove Roxio Creator 2011 window appears, click on the Install button to continue."

 

Here's the question....If I am installing the software from a disc (and I am), why download the files from the disc into a new folder; and then why unzip the System Cleaner bat file to the folder where the installer files are copied? It seems to me that I should just unzip the System Cleaner from my desktop, which is where it was downloaded, and then run from there in order to clean the Creator 2011 files from my computer. Once this is done, then the Creator 2011 install disc is placed in the drive and downloaded to the computer.

 

Any clarification would be quite helpful.

 

For the cleaner bat file to work it has to be in the same folder as the setup.exe file. It has been written that way. Many of us always unzip the Roxio install files to a hard drive and install from there. It seems to give a much more reliable install then from the disc.

[outerbank]

Yes, I now know why the files including setup.exe are downloaded to a new folder on the hard drive. Roxio tech support further explained the reason. I did the uninstall as described in KB00027CR, and all of the elements of 000206CR. Then installed Creator 2011 directly from the DVD disc to the hard drive. To avoid any confusion, I did not download Creator 2011 from Roxio over the internet. I bought the software from Costco. myGuggi when you write that many of you unzip the Roxio install files to a hard drive and then install from there, do you do this even if you have the DVD install disc? If so, can you explain how? Or, do you mean that you download Creator 2009 from the new folder that was created, minus the System Cleaner?

 

In any event, the Clean Uninstall and Reinstall did not solve the problem with Sound Editor. It still does not recognize the Realtek audio device. It's very frustrating. Waiting for the next step from Roxio Tech Support.