Creator 11 Transition Thumbnails Turned To Question Marks

[TeresaWD]

I installed Creator 2011 (Special Edition)on new Windows 7 PC and everything worked perfectly in the beginning. Then in videowave the transition thumbnail pictures became question marks however you can still view the transition by clicking play. I uninstalled and reinstalled and nothing changed. Please help

[sknis]

I installed Creator 2011 (Special Edition)on new Windows 7 PC and everything worked perfectly in the beginning. Then in videowave the transition thumbnail pictures became question marks however you can still view the transition by clicking play. I uninstalled and reinstalled and nothing changed. Please help

 

McAfee? Registry cleaner?

 

What video Card do you have? Have you updated the driver for it?

 

All the transitions or only the 3D transitions?

 

What process did you use to uninstall/reinstall? Did you just try the repair option when you put the program disc in your drive?

[TeresaWD]

McAfee? Registry cleaner?

 

What video Card do you have? Have you updated the driver for it?

 

All the transitions or only the 3D transitions?

 

What process did you use to uninstall/reinstall? Did you just try the repair option when you put the program disc in your drive?

 

Thanks for answering. I have ATI Radeon HD 5770 1024MB GDDRS video card. Yes - there was no update.

I have the question marks for all effects, transitions etc.

I first repaired thru add/remove - and other issues developed eg said CinePlayer not found. Anyway then I used add/remove to uninstall with Roxio uninstaller. No different results so I used REVO uninstaller to remove everything - disabled anti virus - then reinstalled - then I came here.

Since posting I found that other things not working properly in videowave like pan and zoom editor.

[sknis]

Thanks for answering. I have ATI Radeon HD 5770 1024MB GDDRS video card. Yes - there was no update.

I have the question marks for all effects, transitions etc.

I first repaired thru add/remove - and other issues developed eg said CinePlayer not found. Anyway then I used add/remove to uninstall with Roxio uninstaller. No different results so I used REVO uninstaller to remove everything - disabled anti virus - then reinstalled - then I came here.

Since posting I found that other things not working properly in videowave like pan and zoom editor.

 

Which anti-virus? Are you using a registry cleaner?

 

Did you look at the ATI site for drivers? The newest is only 2 weeks old (here)

 

Do you have the download version from Roxio or a boxed version? Have you installed the service pack?