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Roxio Creator Has Stopped Working


csatr1

Question

I just installed Roxio Creator 10 suite on my computer. I tried to make a data CD and a music CD. In both cases, the following message appears when I press the button to select files:

 

 

Roxio Creator has stopped working

 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: Roxio_Central36.exe

Application Version: 3.60.73.0

Application Timestamp: 46ccca91

Fault Module Name: Roxio_Central36.exe

Fault Module Version: 3.60.73.0

Fault Module Timestamp: 46ccca91

Exception Code: c0000005

Exception Offset: 0017bac5

OS Version: 6.0.6002.2.2.0.768.2

Locale ID: 1033

Additional Information 1: 9401

Additional Information 2: 1b39abcf60a6a302a6eb4d0d5d0651b3

Additional Information 3: 288b

Additional Information 4: d9e2cddff68d72e13c992cc44e82e605

 

The computer is Dell Inspiron 530 w/ Windows Vista Service Pack 2

 

Processor Intel ® Pentium ® Dual CPU E2160 @1.80GHz 1.80 GHZ

 

Memory RAM 3 GB System 32 bit operating

 

What else do you need to know in order to come up w/ possible remedies?

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