Disappearing Desktop Files.

[myangeldust]

So here's the mysterious phenomenon: I burn some files into a disc. I close Creator 2011. Then I move the original folder of files to the desktop (while I check that the disc burned properly and all files within are accessible). Later, I return to Creator to burn a new disc of something else and upon closing the program the folder mentioned above will suddenly "disappear". At times it will also make some desktop shortcuts go missing.

 

The folder, files, and/or icons cannot be found anywhere on the hard drive - it's not even in the Recycle Bin! Sometimes the Windows Search will find a shortcut to one or all of the missing files but when I click on the shortcut it tells me there is no file at that location.

 

The same thing happened with Easy Media Creator version 10, after I installed a patch. Has anyone else found this problem?

[bimicher]

So here's the mysterious phenomenon: I burn some files into a disc. I close Creator 2011. Then I move the original folder of files to the desktop (while I check that the disc burned properly and all files within are accessible). Later, I return to Creator to burn a new disc of something else and upon closing the program the folder mentioned above will suddenly "disappear". At times it will also make some desktop shortcuts go missing.

 

The folder, files, and/or icons cannot be found anywhere on the hard drive - it's not even in the Recycle Bin! Sometimes the Windows Search will find a shortcut to one or all of the missing files but when I click on the shortcut it tells me there is no file at that location.

 

The same thing happened with Easy Media Creator version 10, after I installed a patch. Has anyone else found this problem?

 

I don't understand what you are doing. Why are you even moving a folder to the desktop?

[myangeldust]

I don't understand what you are doing. Why are you even moving a folder to the desktop?

 

It's like a queue to remind me of which folders I've burned to disc already. I like to verify the contents on the disc before I toss original folders in the Recycle Bin.

[grandpabruce]

So here's the mysterious phenomenon: I burn some files into a disc. I close Creator 2011. Then I move the original folder of files to the desktop (while I check that the disc burned properly and all files within are accessible). Later, I return to Creator to burn a new disc of something else and upon closing the program the folder mentioned above will suddenly "disappear". At times it will also make some desktop shortcuts go missing.

 

The folder, files, and/or icons cannot be found anywhere on the hard drive - it's not even in the Recycle Bin! Sometimes the Windows Search will find a shortcut to one or all of the missing files but when I click on the shortcut it tells me there is no file at that location.

 

The same thing happened with Easy Media Creator version 10, after I installed a patch. Has anyone else found this problem?

 

You either haven't told the whole story, or you have gremlins in your computer.

[myangeldust]

You either haven't told the whole story, or you have gremlins in your computer.

 

I burn a DVD folder as a ISO image file. Then I burn the ISO image file to a DVD. I then move the original DVD folder to the desktop (so that I remember it has already been burned to disc). I verify that all the files are on the DVD (my quirk) and then test it on a standard DVD player connected to my TV to make sure it plays smoothly.

 

When I return to Creator to create another ISO image file with another, completely different, DVD folder. When I am done and I close Creator, any DVD folder that I had on the desktop completely disappears. It is nowhere on the hard drive- not in TEMP folders or the Recycle Bin. Also, if I had (re-)created any shortcuts to any other programs on the desktop they will have also disappeared. But only the shortcuts I had created. The applications that create their own icons on the desktop remain untouched.

 

I'm using Windows Vista... that's may or may not be the problem.

[cdanteek]

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[myangeldust]

* Email support: Available 24/7 and free. Send us a note about your questions and we'll get right back to you during normal business hours*. * Live Chat: Free of charge and available during normal business hours*. If you do not see a chat icon below, then we are currently assisting as many customers as possible or offline. Click to Chat * Telephone Support: Free for Creator 2011 customers during normal business hours* at 877-793-7471 (North America only).

 

Thanks. Customer support sent me here to see if someone had the same problem. I'm just going to uninstall Creator 2011 and reinstall Easy Media Creator 10 (sans the patch). And I'll start moving original folders to my server which should prevent any loss of files.

 

This will be the first time I say this but "I shouldn't have upgraded". Normally I go to the next level but with Roxio it's always been a rollercoaster - Easy CD and DVD Creator, Easy DVD Copy 2, Copy and Convert 3, Easy Media Creator 9. Wow! Buffer underruns, crashes, disc write errors, etc. Easy Media Creator Suite 10 (prior to the patches) became the closest to something working all the time. Of course, I found I had to do a three-step process with Copy & Convert (DVD folder > ISO image file > DVD burn) but it was working at 99% effectiveness. The new one I'd hope would correct these issues but may have been a waste of $50.