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Copy And Convert Error


Jon_Carlson

Question

When selecting "Copy and convert video" and select "Movie" under "add source" it says that video convert has encountered a problem and needs to close. I am running Windows XP service pack 3 with 8GB of RAM. I am using a Lenovo Thinkpad W510. This is a new install of Roxio Creater 2011.

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Let's try this...

 

Do the Prep Steps to the letter!

 

Then start to install of the Suite, only pick Repair when it is offered.

 

Thanks for the info. I followed the steps and still had the same issue. However, for some reason when I selected the "Web Video" instead of "Movies" under "Add Source" and added some arbitrary video off of the web, I then selected the "Movies" button and it then began to work instead of crashing. Maybe this makes sense to the developers, but it makes no sense to me:) Hopefully it keeps working, otherwise I'll try the same fix.

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