Sense Key = Harware Error

[pkeenan]

Folks,

 

Anyone seen this bit of business? Just curious if it has anything to do with the amount of space you have left on your computer when you try to burn a data DVD. In my case I'm trying to burn a double density DVD. I received two error dialogue windows. They were stacked in top of each other. I was about 38% into the read/write procedure.

 

"The drive reported an error:

Sense Key = HARDWARE ERROR

Sense Code = 0x09, 0x01

TRACKING SERVO FAILURE"

 

"The drive reported an error:

Sense Key = ILLEGAL REQUEST

Sense Code = 0x21, 0x02

BUFFER UNDERRUN"

 

Any chance someone knows the translation to these errors?

 

I am much obliged.

 

Peter

[tsantee]

This error typically means the optical drive experienced a failure which could indicate the drive is becoming defective. However, it could be that the drive revolted against the specific disc media (although that usually results in a Medium Error). I suggest trying again with a Verbatim DVD+R DL disc. If that also fails then the drive itself is having problems.

[pkeenan]

This error typically means the optical drive experienced a failure which could indicate the drive is becoming defective. However, it could be that the drive revolted against the specific disc media (although that usually results in a Medium Error). I suggest trying again with a Verbatim DVD+R DL disc. If that also fails then the drive itself is having problems.

 

 

Thanks tsantee. I will give it the "hairy eyeball". My gut says it's either a dirty laser or don't have enough spare room on my laptop to cache the double density DVD's I'm trying to burn. I was just curious if there was a street legal "Roxio" error code translation. I wonder if the Roxio folks have a published list of error codes? Sure would be helpful to the folks who type theirs into the search engine and come up with 30 references.

 

I'm using Memorex DVD+R 8X 8.5GB disc.

 

Thanks again,

 

Peter

[tsantee]

Thanks tsantee. I will give it the "hairy eyeball". My gut says it's either a dirty laser or don't have enough spare room on my laptop to cache the double density DVD's I'm trying to burn. I was just curious if there was a street legal "Roxio" error code translation. I wonder if the Roxio folks have a published list of error codes? Sure would be helpful to the folks who type theirs into the search engine and come up with 30 references.

 

I'm using Memorex DVD+R 8X 8.5GB disc.

 

Thanks again,

 

Peter

An error code list would be nice and I've found some on Apple's site and elsewhere. The drive sends the error message to Toast and it passes it along. Memorex DL media is known to be troublesome but there are many different formulations within any brand. I suggest inserting one of those discs and choosing disc info from Toast's recorder menu. There you'll see a hot link that you can click to go to a site where users submit reports on specific media. You may whether or not those discs are well regarded for their reliability. You also can see which discs are the best rated by users.

[macdude22]

Folks,

 

Anyone seen this bit of business? Just curious if it has anything to do with the amount of space you have left on your computer when you try to burn a data DVD. In my case I'm trying to burn a double density DVD. I received two error dialogue windows. They were stacked in top of each other. I was about 38% into the read/write procedure.

 

"The drive reported an error:

Sense Key = HARDWARE ERROR

Sense Code = 0x09, 0x01

TRACKING SERVO FAILURE"

 

"The drive reported an error:

Sense Key = ILLEGAL REQUEST

Sense Code = 0x21, 0x02

BUFFER UNDERRUN"

 

Any chance someone knows the translation to these errors?

 

I am much obliged.

 

Peter

 

I've been getting the Sense Key = ILLEGAL REQUEST error on all DL disks since updating to 10.6.7. These are Verbatim Disks, have not previously had an issue. In fact I can burn the disks with Burn fine so somehow Toast is boning up. I'm running 10.0.8. I'm thinking 10.0.8 is somehow incompatible with 10.6.7 which is mighty convenient now that they have ANOTHER paid upgrade.

 

I've begrudgingly paid for almost every upgrade since version 6 but this might be the straw that breaks the camels back. My disk burning needs have become less and less while Toast has become worse and worse, with high priced yearly upgrades on top of it.

[tsantee]

I've been getting the Sense Key = ILLEGAL REQUEST error on all DL disks since updating to 10.6.7. These are Verbatim Disks, have not previously had an issue. In fact I can burn the disks with Burn fine so somehow Toast is boning up. I'm running 10.0.8. I'm thinking 10.0.8 is somehow incompatible with 10.6.7 which is mighty convenient now that they have ANOTHER paid upgrade.

 

I've begrudgingly paid for almost every upgrade since version 6 but this might be the straw that breaks the camels back. My disk burning needs have become less and less while Toast has become worse and worse, with high priced yearly upgrades on top of it.

I've burned to Verbatim DL discs with Toast 10.0.8 and the current OS. But this is with my external Firewire drive. What is your Mac and what drive are you using?

[macdude22]

I've burned to Verbatim DL discs with Toast 10.0.8 and the current OS. But this is with my external Firewire drive. What is your Mac and what drive are you using?

 

Happens both with the internal Optiarc 5680H and external USB OWC Valueline Drive (I believe this is a samsung of somesort but the OS only reports the bridge). Happens with Verbatim DL disks and RiData DL disks (Mind you I'm always skeptical of this box of RiDatas).

 

Late Model 2.53 Ghz Mac Mini.

 

I question that the issues are system or drive related since I can take a disk that Toast threw up on and proceed to burn it with out a hitch in Burn.

[tsantee]

Happens both with the internal Optiarc 5680H and external USB OWC Valueline Drive (I believe this is a samsung of somesort but the OS only reports the bridge). Happens with Verbatim DL disks and RiData DL disks (Mind you I'm always skeptical of this box of RiDatas).

 

Late Model 2.53 Ghz Mac Mini.

 

I question that the issues are system or drive related since I can take a disk that Toast threw up on and proceed to burn it with out a hitch in Burn.

Your conclusion makes sense but the same problem isn't happening on my system (at least with my Firewire drive because I never burn discs with the built-in drive unless I'm doing some kind of testing). I cannot agree that Toast 10.0.8 won't burn DL discs with OS 10.6.7. A DL disc I burned from a DVD-Rom (UDF) disc image on my 3.33 Ghz iMac this week using the "Best" speed burned and verified without any problem. I realize you're in no mood to waste more DL discs, but I wonder if it would make a difference if you first created a disc image and then burned that using the Image File setting in the Copy window.

 

I don't have a USB optical drive but I can do a test with the Superdrive. I can also test with my MacBook Pro. Is there any other information I should know about your attempts before I run those tests?

[macdude22]

Your conclusion makes sense but the same problem isn't happening on my system (at least with my Firewire drive because I never burn discs with the built-in drive unless I'm doing some kind of testing). I cannot agree that Toast 10.0.8 won't burn DL discs with OS 10.6.7. A DL disc I burned from a DVD-Rom (UDF) disc image on my 3.33 Ghz iMac this week using the "Best" speed burned and verified without any problem. I realize you're in no mood to waste more DL discs, but I wonder if it would make a difference if you first created a disc image and then burned that using the Image File setting in the Copy window.

 

I don't have a USB optical drive but I can do a test with the Superdrive. I can also test with my MacBook Pro. Is there any other information I should know about your attempts before I run those tests?

 

I need to test on my Mac Pro at work. I'd say I'm in no mood to waste more DL disks (and I wouldn't be as Verbatims are expensive) but Toast 10 never actually touched the disks, I was able to take the same disks and burn them with Burn.

[tsantee]

I need to test on my Mac Pro at work. I'd say I'm in no mood to waste more DL disks (and I wouldn't be as Verbatims are expensive) but Toast 10 never actually touched the disks, I was able to take the same disks and burn them with Burn.

I'm confused. You say Toast never touched the the discs but you received an Illegal Request burning the discs with Toast. That sounds contradictory.

 

By the way, I am aware that Toast is more temperamental with media and drive issues than other disc burning applications. Your success in burning with the other application is not a shock. Also, Roxio continued to update Toast 9 long after Toast 10 was released. Toast 10 is not yet a "legacy" application so I expect Roxio to continue working on any serious performance issues. Hopefully they have the same expectation.

[macdude22]

I'm confused. You say Toast never touched the the discs but you received an Illegal Request burning the discs with Toast. That sounds contradictory.

 

By the way, I am aware that Toast is more temperamental with media and drive issues than other disc burning applications. Your success in burning with the other application is not a shock. Also, Roxio continued to update Toast 9 long after Toast 10 was released. Toast 10 is not yet a "legacy" application so I expect Roxio to continue working on any serious performance issues. Hopefully they have the same expectation.

 

I was totally getting Sense Key = ILLEGAL REQUEST but it was not touching the disk. I blew out Toast with AppZapper and reinstalled it. It seems to be functioning again. Darn odd though. Thanks for your concern tsantee.

[jake_fantom]

I got a similar message, and others, while trying to burn a video TS file to double layer DVD. I spent the better part of a day throwing away discs, downloading trial software, and generally getting frustrated. But I did find a solution finally. Download a program called AquaISO... it's free, no strings attached. Create an ISO file of your disk -- it's a piece of cake. Then open Disk Utility, drag the ISO image into the window on the left of Disk Utility's main window, and click Burn. The whole thing takes a few minutes, and you get a playable DVD without the hassles. It's not the media that's bad. And it's not a Mac hardware problem. Hmmmmm...

[tsantee]

I got a similar message, and others, while trying to burn a video TS file to double layer DVD. I spent the better part of a day throwing away discs, downloading trial software, and generally getting frustrated. But I did find a solution finally. Download a program called AquaISO... it's free, no strings attached. Create an ISO file of your disk -- it's a piece of cake. Then open Disk Utility, drag the ISO image into the window on the left of Disk Utility's main window, and click Burn. The whole thing takes a few minutes, and you get a playable DVD without the hassles. It's not the media that's bad. And it's not a Mac hardware problem. Hmmmmm...

Even more easy, choose Save as Disc Image in Toast. Change the .toast extension to .iso. Burn with Disk Utility instead of Toast if that works.

[oldman*nonewbie]

Even more easy, choose Save as Disc Image in Toast. Change the .toast extension to .iso. Burn with Disk Utility instead of Toast if that works.

 

 

tsantee,

First of all. THANKS

 

Please forgive my attitude here.

I have been using Toast for years, successfully duplicating the many DL DVD's I have created from video, until now with Toast Titanium 10.0.8 (Just updated to 10.0.9 w/o fixing)

I have exhaustively searched for an answer that points beyond the media. Everyone continually thinks this is the culprit with the Sense Key = ILLEGAL REQUEST error.

I have been getting this of late after inserting my blank DL. It does not write on the disc.

 

I have always exclusively used Verbatim brand.

 

I tried this on three different burners on two new Macs and a Sony external FW burner with the same result.

 

I finally found an answer that worked from you.

I did what you said and was able to successfully make a duplicate of the 8.39Gb DL DVD. Burning it to the disc which previously was shown to have a MEDIUM FAILURE.

 

My question is why can't Roxio fix this ever looming issue?

 

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[tsantee]

 

My question is why can't Roxio fix this ever looming issue?

 

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I wish I had the answer -- or even a good excuse. One encouraging sign is that Roxio is completely rewriting Toast 11 in Cocoa rather than all previous versions in Carbon. This should make it perform better with the newer Macs and OS. Version 11.1 is in beta right now and Patatrox posted a link in the Toast 11 forum. I find this encouraging even though it is no help to Toast 10 users.