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Runtime Error And Creator 2011 Crash


Flojoe
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Could not find anything related to this in your KB. I get a the following error when I try to run the "CREATE DVD" utility within Creator 2011.

 

Runtime error!

PROGRAM:C:\Program Files (x86)\Roxio 2011\VideoUI\videowave13.exe

This application has requested the runtime to terminate in an unusual way. Contact the application's support team for more information.

 

when I press OK button on the error message, Creator gives a second error:

 

Runtime error!

PROGRAM:C:\Program Files (x86)\Roxio 2011\VideoUI\videowave13.exe

R6025

-pure virtual function call

 

I press OK again in the error window and Creator closes altogether.

 

PLEASE HELP!!!!!!!

post-59245-043767600 1300365122.png

post-59245-062464100 1300365141.png

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This is really a peer to peer site, so "we" don't have a Knowledge Base ;)

 

OK, it is clearly broken and needs fixed!

 

Let's try this...

 

Do the Prep Steps to the letter!

 

 

Then start to install of the Suite, only pick Repair when it is offered.

 

Reboot and give it a try... If it is working, you will need to apply the Roxio SP1 again.

 

Let us know how you make out???

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Thanks for the quick reply. I will try as soon as I get home from work. Will let you know the outcome. Thanks again!!!

 

Flo

 

This is really a peer to peer site, so "we" don't have a Knowledge Base ;)

 

OK, it is clearly broken and needs fixed!

 

Let's try this...

 

Do the Prep Steps to the letter!

 

 

Then start to install of the Suite, only pick Repair when it is offered.

 

Reboot and give it a try... If it is working, you will need to apply the Roxio SP1 again.

 

Let us know how you make out???

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Hello Jim,

 

Took me a while but it WORKED!!!! Thanks a lot. You saved me from having to format and reinstall everything.

 

Thanks again!!!

 

This is really a peer to peer site, so "we" don't have a Knowledge Base ;)

 

OK, it is clearly broken and needs fixed!

 

Let's try this...

 

Do the Prep Steps to the letter!

 

 

Then start to install of the Suite, only pick Repair when it is offered.

 

Reboot and give it a try... If it is working, you will need to apply the Roxio SP1 again.

 

Let us know how you make out???

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