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Videowave13.exe Error


stereohd

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So, you are asking that someone who wants to help you go searching for a post by Flojoe (perhaps more than one) and assume that EVERYTHING that that poster said is the same as yours - same computer, same version, same OS, same etc.

 

If you really want help, answer these questions.

 

Also if it was working great, what changes did you make to your computer new programs, changes in OS, IE9, etc. Did you try restoring your computer to a date where it worked? Did you use a registry cleaner? What anti-virus do you use?

 

Thanks for your prompt reply. Forgive my newbieness regarding your ground rules. It's not something I do often. I don't have all my system details to hand at the moment but I'll attempt to give more information.

 

I originally installed Creator 2011 in January and followed the instruction to update my Vista to SP1 and SP2. Creator loaded OK and I was very pleased with the software. I used it to produce a number of AVCHD disks in 3D from my Fuji W3 movie files to use on my Optoma/PS3/3D-XL set up and was very pleased with the results.

 

Last Sunday I tried to make another short disk with some new W3 footage. Videowave opened up as normal, I added the files and proceeded to burn onto a DVD. The DVD was not a blank and so I opted for the option to erase the disk first via the burn menu. It was then that the software locked up. My only option was to shut the PC down to clear the mess. I have since labelled that disk as 'bad' because it hindered re-boot when it was in the drive. Previously it had recorded and played fine. From that point on I have not been able to recover Videowave. I get the previously mentioned error:

 

Runtime error!

PROGRAM:C:\Program Files (x86)\Roxio 2011\VideoUI\videowave13.exe

This application has requested the runtime to terminate in an unusual way. Contact the application's support team for more information.

 

I have tried restore several times eventually right back to early March which seems to be the limit allowed. Last night I tried the repair option from the uninstall menu but it ended up saying that certificates were missing. I stopped at that point. Obviously my system components are OK since it used to run the software fine.

 

System details:

 

PC Philips Quad Core approx 3Ghz with at least 3G RAM 32 bit

Nvidia 9500GT gfx

Plenty of hard disk space left and external 500GB drive for movie files

Vista

IE7 ish

No anti-virus apart from built in Windows

No Registry cleaner. I am considering Regzooka?

Some scheduled updates to Windows since installation and a trial version of Aunsoft editor loaded. Tried removal of the latter without effect on the problem.

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Since you already have already tried the repair. do this if you have no other Roxio products on your computer.

 

1) Make sure your computer is up to date by doing these things. Follow the instructions exactly.

2) Download and installRevo Uninstaller. It is free from cnet.com.

3) Uninstall the Roxio program using the Moderate Mode.

4) Revo will use the Roxio built-in uninstaller and then do a registry scan and offer to clean them out. Select to do that. It will essentially do it again. Do that.

5) Turn off; not just pause your anti-virus.

6) Reinstall Creator 2011.

7) Reboot

8) Restart your anti-virus if it does do it automatically.

 

This has worked for me and for others who have issues with the installation. I think that most have a satisfactory installation.

 

Thanks for your help. VideoWave is now working again on my Vista PC!! I'm delighted to have it back up again. The problem seems to have been the trial download of Aunsoft that I tried. The solution was via the Revo uninstaller. I'm really impressed with that program. I bought Regzooker in the meantime which did a lot of clearing but it doesn't seem to pick up program remnants in the way that Revo does. In the process of trying to sort this I did an install on my Toshiba laptop which has Windows 7 and it does work mostly OK although slower and has display limitations. Thanks again guys.

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Certificate error fix failed. Pleas advise further.

 

Since you already have already tried the repair. do this if you have no other Roxio products on your computer.

 

1) Make sure your computer is up to date by doing these things. Follow the instructions exactly.

2) Download and installRevo Uninstaller. It is free from cnet.com.

3) Uninstall the Roxio program using the Moderate Mode.

4) Revo will use the Roxio built-in uninstaller and then do a registry scan and offer to clean them out. Select to do that. It will essentially do it again. Do that.

5) Turn off; not just pause your anti-virus.

6) Reinstall Creator 2011.

7) Reboot

8) Restart your anti-virus if it does do it automatically.

 

This has worked for me and for others who have issues with the installation. I think that most have a satisfactory installation.

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I have the same problem ,

 

Runtime Error!

C:\Program Files (x86)\Roxio 2011\videoUI\VideoWave13.exe
requested the runtime to terminate it in an unusual way.

 

 

You just resurrected a 4 year old thread :blink:

 

Have you done any od the suggestions in this thread? You would be muche better off, starting a new thread and supplying some more information other than "it doesn't work"

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Did you not read Walt's post? If so, then you need to answer his question, which was, did you try any of the suggestions in this thread? If so, which ones?

 

And I'll add a couple follow-up questions:

 

Have you been able to use Videowave successfully in the past? If so, what changes have you made to your PC recently? Did you upgrade to Windows 10?

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I have the same error as Flojoe did. I have followed the steps but no success so far. VideoWave was working great but suddenly locked up and I just get this error every restart now.

 

So, you are asking that someone who wants to help you go searching for a post by Flojoe (perhaps more than one) and assume that EVERYTHING that that poster said is the same as yours - same computer, same version, same OS, same etc.

 

If you really want help, answer these questions.

 

Also if it was working great, what changes did you make to your computer new programs, changes in OS, IE9, etc. Did you try restoring your computer to a date where it worked? Did you use a registry cleaner? What anti-virus do you use?

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