No Sound - Error Hdmi Audio No Supported

[stevek007]

Hi,

 

I have previously created 2 DVD's ok with this software, but now, what ever I create, I get the error "HDMI Audio no supported" when I first insert the DVD into the DVD player connected to my TV.

 

I am at a loss, I get no sound from the menus or the included videos.

 

I MUST have changed something, but cannot for the life of me, work out what I have changed.

 

the videos and the menu's play correctly when they are on the PC, but nothing when I put the disk into the DVD player, I suspect its the way the DVD has been created but thats as far as I can get, nothing on the creation preferences screen seems relevent.

 

Can someone help please. Thanks.

 

Any infomation required, I can reply with.

[cdanteek]

Hi,

 

I have previously created 2 DVD's ok with this software, but now, what ever I create, I get the error "HDMI Audio no supported" when I first insert the DVD into the DVD player connected to my TV.

 

I am at a loss, I get no sound from the menus or the included videos.

 

I MUST have changed something, but cannot for the life of me, work out what I have changed.

 

the videos and the menu's play correctly when they are on the PC, but nothing when I put the disk into the DVD player, I suspect its the way the DVD has been created but thats as far as I can get, nothing on the creation preferences screen seems relevent.

 

Can someone help please. Thanks.

 

Any infomation required, I can reply with.

 

 

That is a problem with your settop setup, not the Easy VHS to DVD software.

 

http://www.google.com/search?client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&channel=s&hl=en&source=hp&biw=1920&bih=999&q=HDMI+Audio+not+supported&btnG=Google+Search

[stevek007]

That is a problem with your settop setup, not the Easy VHS to DVD software.

 

http://www.google.com/search?client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&channel=s&hl=en&source=hp&biw=1920&bih=999&q=HDMI+Audio+not+supported&btnG=Google+Search

 

 

Well, The Two DVD's that I created originally play fine with sound on the same DVD player that now shows the error described on the newest DVD's created via easy VHS to DVD. IE no changes are made on the DVD player and the older created DVD plays fine with sound and the latest ones have no sound. So I don't belive that the DVD is at fault, its just the way that they are created is the problem.

 

Do you know of any settings that may cause this problem ??

[cdanteek]

Well, The Two DVD's that I created originally play fine with sound on the same DVD player that now shows the error described on the newest DVD's created via easy VHS to DVD. IE no changes are made on the DVD player and the older created DVD plays fine with sound and the latest ones have no sound. So I don't belive that the DVD is at fault, its just the way that they are created is the problem.

 

Do you know of any settings that may cause this problem ??

 

 

Follow the link below and post your version #?

 

What operating system and service packs your running?

 

http://forums.support.roxio.com/topic/64988-what-version-do-i-have/page__pid__330209#entry330209

[stevek007]

Follow the link below and post your version #?

 

What operating system and service packs your running?

 

http://forums.support.roxio.com/topic/64988-what-version-do-i-have/page__pid__330209#entry330209

 

 

OS and Roxio versions attached (screen capture)

OS Version.bmp

Roxio Version.bmp

[cdanteek]

OS and Roxio versions attached (screen capture)

 

Now explain the steps using specific application names how this DVD was created?

 

I would still check the audio settings on the DVD player and your setup.

 

Is the DVD Player a Samsung?

[stevek007]

Now explain the steps using specific application names how this DVD was created?

 

Hi thanks for getting back to me...

 

1). Captured the video from the Tape player as an avi file via the capture video section.

2). imported the avi file into "edit video" to trim off the rubbish at each end.

3). saved each trimmed file - now an mpeg2 file

4). opened "create DVD" to make the new DVD.

At each stage there is sound associated with the files

5). Selected a suitable menu scheme, added the trimmed video file.

 

(Attached file are the preferences used)

 

Tested the new dvd in "preview DVD" and there is sound in the menus and the video.

6). Burnt dvd and tested in DVD player. NO Sound.

 

I have previously used this process before and the DVD plays with sound on the external DVD player. Its just now that the DVD's don't have sound when played on the external DVD player, the older ones did and still do have sound.

MyDVDSettings.bmp

[bimicher]

Hi thanks for getting back to me...

 

1). Captured the video from the Tape player as an avi file via the capture video section.

2). imported the avi file into "edit video" to trim off the rubbish at each end.

3). saved each trimmed file - now an mpeg2 file

4). opened "create DVD" to make the new DVD.

At each stage there is sound associated with the files

5). Selected a suitable menu scheme, added the trimmed video file.

 

(Attached file are the preferences used)

 

Tested the new dvd in "preview DVD" and there is sound in the menus and the video.

6). Burnt dvd and tested in DVD player. NO Sound.

 

I have previously used this process before and the DVD plays with sound on the external DVD player. Its just now that the DVD's don't have sound when played on the external DVD player, the older ones did and still do have sound.

 

Do you have sound when you play the DVD on your DVD burner? Is the DVD player from your step #6 the external player or the DVD burner?

[stevek007]

Do you have sound when you play the DVD on your DVD burner? Is the DVD player from your step #6 the external player or the DVD burner?

 

 

Yes, I have sound on a PC DVD player, I also have sound on a Scart connected DVD player connected to a TV, but I have no sound when I play the newer DVD's via a DVD player that is connected via an hdmi cable. The DVD's created the first time I used the Roxio program, give sound on all players, its just that the hmdi player doesn't give me any sound. Its very strange. I have changed something in the final step (I think) and that's what I am chasing.

 

The DVD player is an external DVD connected via an hdmi cable.

[cdanteek]

Yes, I have sound on a PC DVD player, I also have sound on a Scart connected DVD player connected to a TV, but I have no sound when I play the newer DVD's via a DVD player that is connected via an hdmi cable. The DVD's created the first time I used the Roxio program, give sound on all players, its just that the hmdi player doesn't give me any sound. Its very strange. I have changed something in the final step (I think) and that's what I am chasing.

 

The DVD player is an external DVD connected via an hdmi cable.

 

Were the captured avi files captured in the same format as the DVD's that do work?

 

What brand is the HDMI DVD Player?

 

Something doesn't sound HDMI compliant.

 

Can you use analog red/white audio cables?

[stevek007]

....Were the captured avi files captured in the same format as the DVD's that do work?

 

Yes - the equipment set up has not changed in all respects. playing, recording and converting.

 

....What brand is the HDMI DVD Player?

 

It is a Samsung DVD HD870 and the TV is samsung also, so they should be very compatible.

 

....Something doesn't sound HDMI compliant.

 

Possibly - but it still dosn't explain why the older ones do work and the newer created DVD don't

 

....Can you use analog red/white audio cables?

 

To connect the DVD player to the TV ? possibly, but why should I need to is the question.

[bimicher]

....Were the captured avi files captured in the same format as the DVD's that do work?

 

Yes - the equipment set up has not changed in all respects. playing, recording and converting.

 

....What brand is the HDMI DVD Player?

 

It is a Samsung DVD HD870 and the TV is samsung also, so they should be very compatible.

 

....Something doesn't sound HDMI compliant.

 

Possibly - but it still dosn't explain why the older ones do work and the newer created DVD don't

 

....Can you use analog red/white audio cables?

 

To connect the DVD player to the TV ? possibly, but why should I need to is the question.

 

Do a google search on that error message and you will see that it is a very common problem with the Samsung products.

[stevek007]

I finally worked it out - If I set the audio to LPCM in the last stage ie MyDVD, I get audio when I play the DVD on the stand alone samsung player.

 

Thanks for all that helped.

[cdanteek]

I finally worked it out - If I set the audio to LPCM in the last stage ie MyDVD, I get audio when I play the DVD on the stand alone samsung player.

 

Thanks for all that helped.

 

Good to hear you solved the problem!

 

The LCPM problem has surfaced before with Samsung DVD Settop Drives. That's why I asked the question in post #6 and again in post #10, "what brand name a Samsumg"..