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Cant Install Roxio Pro 2011


tpaskett

Question

I just downloaded roxio pro 2011 been trying to install it for hours now can always get the message setup interrupted. I have searched here and tried every update i could find here but nothing worked.

 

 

03/27/11 16:56:30 - Created folder for log files: C:\Users\Samantha\AppData\Roaming\Roxio Log Files\Roxio Creator 2011

 

Pro\11-03-27 16-56\{ProductID}_{INSTALL_MODE}.log

03/27/11 16:56:30 - Installer version: 3.56.49a

03/27/11 16:56:30 - SetupDlg Started...

03/27/11 16:56:30 - Attempting to register CancelAutoPlay

03/27/11 16:56:30 - Registered AppID

03/27/11 16:56:30 - Registered CancelAutoPlay successfully

03/27/11 16:56:30 - Attempting to supress Windows Update

03/27/11 16:56:30 - Supressed Windows Update successfully

03/27/11 16:56:31 - Worker thread starting...

03/27/11 16:56:31 - Operating System Information:

03/27/11 16:56:31 - Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit

03/27/11 16:56:31 - Display Language id: 1033

03/27/11 16:56:31 - System Locale id: 1033

03/27/11 16:56:31 - User default ANSI code page: 1252

03/27/11 16:56:31 - User default OEM code page: 437

03/27/11 16:56:31 - .NET version(s) found:

03/27/11 16:56:31 - 2.0.50727.5420

03/27/11 16:56:31 - 3.0.30729.5420

03/27/11 16:56:31 - 3.5.30729.5420

03/27/11 16:56:31 - MS XML was found on this system:

03/27/11 16:56:31 - msxml3r.dll.mui file version: 8.110.7600.16385

03/27/11 16:56:31 - msxml3.dll file version: 8.110.7600.16385

03/27/11 16:56:31 - msxml3r.dll file version: 8.110.7600.16385

03/27/11 16:56:32 - msxml3.dll file version: 8.110.7600.16605

03/27/11 16:56:32 - msxml3.dll file version: 8.110.7600.16723

03/27/11 16:56:32 - msxml3.dll file version: 8.110.7600.20728

03/27/11 16:56:32 - msxml3.dll file version: 8.110.7600.20862

03/27/11 16:56:32 - msxml3.dll file version: 8.110.7601.17514

03/27/11 16:56:32 - msxml6r.dll.mui file version: 6.30.7600.16385

03/27/11 16:56:32 - msxml6.dll file version: 6.30.7600.16385

03/27/11 16:56:32 - msxml6r.dll file version: 6.30.7600.16385

03/27/11 16:56:32 - msxml6.dll file version: 6.30.7600.16723

03/27/11 16:56:32 - msxml6.dll file version: 6.30.7600.20862

03/27/11 16:56:32 - msxml6.dll file version: 6.30.7601.17514

03/27/11 16:56:34 - msxml4r.dll file version: 4.10.9404.0

03/27/11 16:56:34 - msxml4.dll file version: 4.20.9818.0

03/27/11 16:56:34 - msxml4.dll file version: 4.20.9870.0

03/27/11 16:56:34 - msxml4.dll file version: 4.20.9876.0

03/27/11 16:56:34 - DirectX was found on this system:

03/27/11 16:56:34 - D3DX9_43.dll file version: 9.29.952.3111

03/27/11 16:56:34 - d3dx10_43.dll file version: 9.29.952.3111

03/27/11 16:56:34 - d3dx11_43.dll file version: 9.29.952.3111

03/27/11 16:56:34 - MSI was found on this system:

03/27/11 16:56:34 - msi.dll file version: 5.0.7601.17514

03/27/11 16:56:34 - Module filename: C:\Users\Samantha\AppData\Local\Temp\RoxioCreator2011PRO_JA08NXD0R14\setup.exe

03/27/11 16:56:34 - Setup command line: "C:\Users\Samantha\AppData\Local\Temp\RoxioCreator2011PRO_JA08NXD0R14\setup.exe"

03/27/11 16:56:34 - Base language detected is 'ENU'

03/27/11 16:56:34 - Setting final install language TLA to 'ENU'

03/27/11 16:56:34 - Modified product list:

 

VIRTUALDRIVE64_13,VIDEOCAP_USB_X86,VIDEOCAP_USB_X64,STREAMER_SVR_X86,STREAMER_SVR_X64,STREAMER_CLT,SMARTSOUND_50,ROXIOCEN

 

TRAL_60,RBVIRTUALFOLDER64_0160,PS_C13_EXPRESS_10,GOOGLE_TOOLBAR,GOOGLE_CHROME,EMC_130,DOTNETFX_351,DIRECTX_FEB10,CPDECODE

 

RPACK_433,CINEPLAYER_561,BOTPRODUCT_A64,BOTPRODUCT,BOTAPP_PE,BASICBURN_0160

03/27/11 16:56:34 - Successfully added feature 'EMC8' to product 'EMC_130'

03/27/11 16:56:34 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X64'

03/27/11 16:56:34 - Successfully added feature 'HipServ_VM_Files' to product 'STREAMER_SVR_X86'

03/27/11 16:56:34 - Temp Folder Information for: C:\Users\Samantha\AppData\Local\Temp\ size: 166414.00

03/27/11 16:56:36 - Attempting to force language to 'ENU'

03/27/11 16:56:36 - Base language detected is 'ENU'

03/27/11 16:56:36 - Setting final install language TLA to 'ENU'

03/27/11 16:56:36 - Base language detected is 'ENU'

03/27/11 16:56:36 - Setting final install language TLA to 'ENU'

03/27/11 16:56:36 - Condition for MPI is satisfied

03/27/11 16:56:45 - Condition for product VIRTUALDRIVE64_13 satisfied

03/27/11 16:56:45 - Condition for product VIDEOCAP_USB_X86 not satisfied; removing

03/27/11 16:56:45 - Disabling installation of product 'VIDEOCAP_USB_X86'

03/27/11 16:56:45 - Condition for product VIDEOCAP_USB_X64 satisfied

03/27/11 16:56:45 - Condition for product STREAMER_SVR_X86 not satisfied; removing

03/27/11 16:56:45 - Disabling installation of product 'STREAMER_SVR_X86'

03/27/11 16:56:45 - Condition for product STREAMER_SVR_X64 satisfied

03/27/11 16:56:45 - Condition for product STREAMER_CLT satisfied

03/27/11 16:56:45 - Condition for product SMARTSOUND_50 satisfied

03/27/11 16:56:45 - No condition detected for product ROXIOCENTRAL_60

03/27/11 16:56:45 - Condition for product RBVIRTUALFOLDER64_0160 satisfied

03/27/11 16:56:45 - No condition detected for product PS_C13_EXPRESS_10

03/27/11 16:56:45 - No condition detected for product GOOGLE_TOOLBAR

03/27/11 16:56:45 - No condition detected for product GOOGLE_CHROME

03/27/11 16:56:45 - No condition detected for product EMC_130

03/27/11 16:56:45 - No condition detected for product DOTNETFX_351

03/27/11 16:56:45 - No condition detected for product DIRECTX_FEB10

03/27/11 16:56:45 - No condition detected for product CPDECODERPACK_433

03/27/11 16:56:45 - No condition detected for product CINEPLAYER_561

03/27/11 16:56:45 - Condition for product BOTPRODUCT_A64 satisfied

03/27/11 16:56:45 - Condition for product BOTPRODUCT not satisfied; removing

03/27/11 16:56:45 - Disabling installation of product 'BOTPRODUCT'

03/27/11 16:56:45 - No condition detected for product BOTAPP_PE

03/27/11 16:56:45 - No condition detected for product BASICBURN_0160

03/27/11 16:56:45 - Executing setup action: VerifyActions.*.Admin

03/27/11 16:56:45 - Action VerifyActions.*.Admin return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.*.EnsureMSI

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.*.EnsureMSI return code: 0

03/27/11 16:56:45 - Installer suite information

03/27/11 16:56:45 - UUID is: {4433FF9E-AF21-4E41-B296-4E13BF4D52F5}

03/27/11 16:56:45 - FamilyID is: empty

03/27/11 16:56:45 - DisplayName is: Roxio Creator 2011 Pro

03/27/11 16:56:45 - Version is: 13.0

03/27/11 16:56:45 - IconPath is: BIN\SuiteIcon.ico

03/27/11 16:56:45 - HelpLink is: http://www.roxio.com/'>http://www.roxio.com/

03/27/11 16:56:45 - URLInfoAbout is: http://www.roxio.com/

03/27/11 16:56:45 - BuildNumber is: 131B08N

03/27/11 16:56:45 - SKU is: R14

03/27/11 16:56:45 - BasePath is: C:\Program Files (x86)

03/27/11 16:56:45 - SuiteFolder is: Roxio 2011

03/27/11 16:56:45 - Changed InstalPath to: C:\Program Files (x86)\Roxio 2011

03/27/11 16:56:45 - OverinstallAllowed value is: 0

03/27/11 16:56:45 - RepairModeAllowed value is: 1

03/27/11 16:56:45 - No existing suite was found on this system.

03/27/11 16:56:45 - There were no incompatible suites found in the system.

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.VIRTUALDRIVE64_13.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.VIDEOCAP_USB_X64.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_SVR_X64.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.STREAMER_SVR_X64.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_CLT.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.STREAMER_CLT.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.SMARTSOUND_50.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.SMARTSOUND_50.CurrentVersion return code: 2, reason: A bad package code was

 

passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.ROXIOCENTRAL_60.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.RBVIRTUALFOLDER64_0160.CurrentVersion return code: 3, reason: The package is

 

not installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.PS_C13_EXPRESS_10.CurrentVersion return code: 2, reason: A bad package code

 

was passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_TOOLBAR.CurrentVersion return code: 2, reason: A bad package code was

 

passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_CHROME.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_CHROME.CurrentVersion return code: 2, reason: A bad package code was

 

passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.EMC_130.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.EMC_130.CurrentVersion return code: 3, reason: The package is not installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.DOTNETFX_351.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.DOTNETFX_351.CurrentVersion return code: 2, reason: A bad package code was

 

passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.DIRECTX_FEB10.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.DIRECTX_FEB10.CurrentVersion return code: 2, reason: A bad package code was

 

passed in

03/27/11 16:56:45 - Executing setup action: VerifyActions.CPDECODERPACK_433.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.CPDECODERPACK_433.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.CINEPLAYER_561.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.CINEPLAYER_561.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTPRODUCT_A64.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.BOTPRODUCT_A64.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTAPP_PE.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.BOTAPP_PE.CurrentVersion return code: 3, reason: The package is not installed

03/27/11 16:56:45 - Executing setup action: VerifyActions.BASICBURN_0160.CurrentVersion

03/27/11 16:56:45 - Action VerifyActions.BASICBURN_0160.CurrentVersion return code: 3, reason: The package is not

 

installed

03/27/11 16:56:45 - Product VIRTUALDRIVE64_13 version 1.0.0 was found on the system and is being replaced with the same

 

version from this suite.

03/27/11 16:56:45 - Product VIDEOCAP_USB_X64 was not found on the system. Installing version 1.22.0

03/27/11 16:56:45 - Product STREAMER_SVR_X64 was not found on the system. Installing version 1.0.0

03/27/11 16:56:45 - Product STREAMER_CLT was not found on the system. Installing version 1.4.2

03/27/11 16:56:45 - Product ROXIOCENTRAL_60 was not found on the system. Installing version 6.0.0

03/27/11 16:56:45 - Product RBVIRTUALFOLDER64_0160 was not found on the system. Installing version 1.0.0

03/27/11 16:56:45 - Product EMC_130 was not found on the system. Installing version 1.3.166

03/27/11 16:56:45 - Product CPDECODERPACK_433 was not found on the system. Installing version 4.3.0

03/27/11 16:56:45 - Product CINEPLAYER_561 was not found on the system. Installing version 5.6

03/27/11 16:56:45 - Product BOTPRODUCT_A64 was not found on the system. Installing version 4.0

03/27/11 16:56:45 - Product BOTAPP_PE was not found on the system. Installing version 4.0

03/27/11 16:56:45 - Product BASICBURN_0160 was not found on the system. Installing version 1.6

03/27/11 16:56:45 - Executing setup action: VerifyActions.*.CheckPrompt

03/27/11 16:56:45 - Checking if __MsiPromptForCD mutex is set

03/27/11 16:56:45 - Action VerifyActions.*.CheckPrompt return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.VIRTUALDRIVE64_13.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.VIDEOCAP_USB_X64.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_SVR_X64.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.STREAMER_SVR_X64.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_CLT.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.STREAMER_CLT.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.SMARTSOUND_50.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.SMARTSOUND_50.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.ROXIOCENTRAL_60.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.RBVIRTUALFOLDER64_0160.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.PS_C13_EXPRESS_10.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_TOOLBAR.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_CHROME.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_CHROME.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.EMC_130.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.EMC_130.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.DOTNETFX_351.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.DOTNETFX_351.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.DIRECTX_FEB10.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.DIRECTX_FEB10.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.CPDECODERPACK_433.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.CPDECODERPACK_433.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.CINEPLAYER_561.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.CINEPLAYER_561.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTPRODUCT_A64.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.BOTPRODUCT_A64.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTAPP_PE.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.BOTAPP_PE.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BASICBURN_0160.MSICorrectVersion

03/27/11 16:56:45 - Checking if the Windows Installer is the correct version

03/27/11 16:56:45 - Action VerifyActions.BASICBURN_0160.MSICorrectVersion return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIRTUALDRIVE64_13.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.VIRTUALDRIVE64_13.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.VIDEOCAP_USB_X64.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.VIDEOCAP_USB_X64.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_SVR_X64.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.STREAMER_SVR_X64.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.STREAMER_CLT.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.STREAMER_CLT.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.SMARTSOUND_50.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.SMARTSOUND_50.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.ROXIOCENTRAL_60.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.ROXIOCENTRAL_60.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.RBVIRTUALFOLDER64_0160.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.PS_C13_EXPRESS_10.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.PS_C13_EXPRESS_10.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_TOOLBAR.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_CHROME.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.GOOGLE_CHROME.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.EMC_130.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.EMC_130.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.DOTNETFX_351.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.DOTNETFX_351.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.DIRECTX_FEB10.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.DIRECTX_FEB10.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.CPDECODERPACK_433.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.CPDECODERPACK_433.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.CINEPLAYER_561.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.CINEPLAYER_561.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTPRODUCT_A64.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.BOTPRODUCT_A64.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BOTAPP_PE.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.BOTAPP_PE.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.BASICBURN_0160.IsQualified

03/27/11 16:56:45 - Checking if platform qualifies for installation

03/27/11 16:56:45 - Action VerifyActions.BASICBURN_0160.IsQualified return code: 0

03/27/11 16:56:45 - Executing setup action: VerifyActions.GOOGLE_TOOLBAR.DisabledOnDell

03/27/11 16:56:45 - SA: Testing for Genuine Hardware (using Dell Check)

03/27/11 16:56:45 - Looking up the suite property DELLCHECK, and retrieved the value: empty

03/27/11 16:56:45 - Looking up the product property GOOGLE_TOOLBAR.DELLCHECK, and retrieved the value:

 

1,M,Dell*;11,0,Dell System,www.dell.com

03/27/11 16:56:46 - The requested BIOS types were not found.

03/27/11 16:56:46 - Action VerifyActions.GOOGLE_TOOLBAR.DisabledOnDell return code: 0

03/27/11 16:56:46 - Executing setup action: VerifyActions.GOOGLE_CHROME.DisabledOnDell

03/27/11 16:56:46 - SA: Testing for Genuine Hardware (using Dell Check)

03/27/11 16:56:46 - Looking up the suite property DELLCHECK, and retrieved the value: empty

03/27/11 16:56:46 - Looking up the product property GOOGLE_CHROME.DELLCHECK, and retrieved the value:

 

1,M,Dell*;11,0,Dell System,www.dell.com

03/27/11 16:56:46 - The requested BIOS types were not found.

03/27/11 16:56:46 - Action VerifyActions.GOOGLE_CHROME.DisabledOnDell return code: 0

03/27/11 16:56:46 - Executing setup action: VerifyActions.CINEPLAYER_561.AppSearch

03/27/11 16:56:46 - SA: Running AppSearch

03/27/11 16:56:46 - Looking up the suite property AppSearch, and retrieved the value: empty

03/27/11 16:56:46 - Looking up the product property CINEPLAYER_561.AppSearch, and retrieved the value:

 

RET,FALSE;OUT,FOUND_CP53BD;REG,HKLM\SOFTWARE\sonic\CinePlayer\5.0\Preference,REG_SZ,BuildOEM

03/27/11 16:56:46 - The registry key was not found on x86 or x64: 'SOFTWARE\sonic\CinePlayer\5.0\Preference' error: 2

03/27/11 16:56:46 - The requested AppSearch tests were not succesful.

03/27/11 16:56:46 - Action VerifyActions.CINEPLAYER_561.AppSearch return code: 0

03/27/11 16:56:46 - Creating item removal data

03/27/11 16:56:46 - Finished creating item removal data; count=2

03/27/11 16:57:07 - Checking validity of key 'DG-B6WTN-XXTX0-RWFTV'

03/27/11 16:57:07 - Validation completed successfully

03/27/11 16:57:25 - Disabling installation of product 'GOOGLE_TOOLBAR'

03/27/11 16:57:25 - Disabling installation of product 'STREAMER_CLT'

03/27/11 16:57:25 - Disabling installation of product 'STREAMER_SVR_X64'

03/27/11 16:57:25 - Disabling installation of product 'GOOGLE_CHROME'

03/27/11 16:57:25 - Action PreviousVersions.VIRTUALDRIVE64_13.Auto for target VD64Inst 1.0 selected: TRUE

03/27/11 16:57:25 - Executing setup action: PreviousVersions.VIRTUALDRIVE64_13.Auto

03/27/11 16:57:25 - Updating install progress: 1 / 18, Uninstalling VD64Inst

03/27/11 16:57:25 - Failed zeroing reference count of product VIRTUALDRIVE64_13 in action

 

PreviousVersions.VIRTUALDRIVE64_13.Auto: Key doesn't have value 'RefCount'. System error code: 2. System error message:

 

'The system cannot find the file specified.

'.

03/27/11 16:57:25 - Uninstalling Package: '{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}', with Properties:

 

'REBOOT=ReallySuppress REMOVE=ALL'

03/27/11 16:57:25 - Execution of Windows Installer package '{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}' finished with exit

 

code = 1605

03/27/11 16:57:25 - Run uninstall command: 'C:\Windows\system32\MSIEXEC.EXE /x {DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}

 

REBOOT=ReallySuppress /qn REMOVE=ALL' returned: 1605

03/27/11 16:57:25 - Action PreviousVersions.VIRTUALDRIVE64_13.Auto return code: 1605

03/27/11 16:57:25 - No removal data found for action PreviousVersions.VIDEOCAP_USB_X64.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.VIDEOCAP_USB_X64.Auto

03/27/11 16:57:25 - Action PreviousVersions.VIDEOCAP_USB_X64.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.SMARTSOUND_50.SKIP1

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP1

03/27/11 16:57:25 - Action IncompatibleApplications.SMARTSOUND_50.SKIP1 return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.SMARTSOUND_50.SKIP2

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.SMARTSOUND_50.SKIP2

03/27/11 16:57:25 - Action IncompatibleApplications.SMARTSOUND_50.SKIP2 return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.ROXIOCENTRAL_60.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.ROXIOCENTRAL_60.Auto

03/27/11 16:57:25 - Action PreviousVersions.ROXIOCENTRAL_60.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.RBVIRTUALFOLDER64_0160.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.RBVIRTUALFOLDER64_0160.Auto

03/27/11 16:57:25 - Action PreviousVersions.RBVIRTUALFOLDER64_0160.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.EMC_130.DX90

03/27/11 16:57:25 - Executing setup action: PreviousVersions.EMC_130.DX90

03/27/11 16:57:25 - Action PreviousVersions.EMC_130.DX90 return code: 0

03/27/11 16:57:25 - Action PreviousVersions.EMC_130.EMC70 for target Roxio Easy Media Creator 7 selected: TRUE

03/27/11 16:57:25 - Executing setup action: PreviousVersions.EMC_130.EMC70

03/27/11 16:57:25 - Updating install progress: 2 / 18, Uninstalling Roxio Easy Media Creator 7

03/27/11 16:57:25 - Uninstalling Package: '{CB4544EA-C189-41FE-9E3A-76591DDB852B}', with Properties:

 

'REBOOT=ReallySuppress REMOVE=ALL'

03/27/11 16:57:25 - Execution of Windows Installer package '{CB4544EA-C189-41FE-9E3A-76591DDB852B}' finished with exit

 

code = 1612

03/27/11 16:57:25 - Run uninstall command: 'C:\Windows\system32\MSIEXEC.EXE /x {CB4544EA-C189-41FE-9E3A-76591DDB852B}

 

REBOOT=ReallySuppress /qn REMOVE=ALL' returned: 1612

03/27/11 16:57:25 - Action PreviousVersions.EMC_130.EMC70 return code: 1612

03/27/11 16:57:25 - No removal data found for action PreviousVersions.EMC_130.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.EMC_130.Auto

03/27/11 16:57:25 - Action PreviousVersions.EMC_130.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.DOTNETFX_351.VER351

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.DOTNETFX_351.VER351

03/27/11 16:57:25 - Action IncompatibleApplications.DOTNETFX_351.VER351 return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.DIRECTX_FEB10.DIRECTX21

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.DIRECTX21

03/27/11 16:57:25 - Action IncompatibleApplications.DIRECTX_FEB10.DIRECTX21 return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.DIRECTX_FEB10.SKIP

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.DIRECTX_FEB10.SKIP

03/27/11 16:57:25 - Action IncompatibleApplications.DIRECTX_FEB10.SKIP return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.CPDECODERPACK_433.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.CPDECODERPACK_433.Auto

03/27/11 16:57:25 - Action PreviousVersions.CPDECODERPACK_433.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.CINEPLAYER_561.CP30

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP30

03/27/11 16:57:25 - Action IncompatibleApplications.CINEPLAYER_561.CP30 return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.CINEPLAYER_561.CP3x

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP3x

03/27/11 16:57:25 - Action IncompatibleApplications.CINEPLAYER_561.CP3x return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.CINEPLAYER_561.SDMX

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.SDMX

03/27/11 16:57:25 - Action IncompatibleApplications.CINEPLAYER_561.SDMX return code: 0

03/27/11 16:57:25 - No removal data found for action IncompatibleApplications.CINEPLAYER_561.CP5X

03/27/11 16:57:25 - Executing setup action: IncompatibleApplications.CINEPLAYER_561.CP5X

03/27/11 16:57:25 - Action IncompatibleApplications.CINEPLAYER_561.CP5X return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.CINEPLAYER_561.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.CINEPLAYER_561.Auto

03/27/11 16:57:25 - Action PreviousVersions.CINEPLAYER_561.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.BOTPRODUCT_A64.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.BOTPRODUCT_A64.Auto

03/27/11 16:57:25 - Action PreviousVersions.BOTPRODUCT_A64.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.BOTAPP_PE.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.BOTAPP_PE.Auto

03/27/11 16:57:25 - Action PreviousVersions.BOTAPP_PE.Auto return code: 0

03/27/11 16:57:25 - No removal data found for action PreviousVersions.BASICBURN_0160.Auto

03/27/11 16:57:25 - Executing setup action: PreviousVersions.BASICBURN_0160.Auto

03/27/11 16:57:25 - Action PreviousVersions.BASICBURN_0160.Auto return code: 0

03/27/11 16:57:25 - Incompatible suite is empty. Go on with installation

03/27/11 16:57:25 - Updating install progress: 2 / 18, Gathering required information...

03/27/11 16:57:25 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 has no product code, no reference counting

 

will be done.

03/27/11 16:57:25 - Updating install progress: 2 / 18, Installing Roxio Video Capture USB

03/27/11 16:57:25 - Executing setup action: InstallActions.VIDEOCAP_USB_X64.KB933262_x64

03/27/11 16:57:25 - Condition '(({OSVERSION} == 6.0) AND ({ARCHITECTURE} == 64))' evaluated to false

03/27/11 16:57:25 - Condition for install action not satisfied; skipping

03/27/11 16:57:25 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 return code: 0

03/27/11 16:57:25 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 is Sync

03/27/11 16:57:25 - Action InstallActions.VIDEOCAP_USB_X64.KB933262_x64 has SyncHandle equal NULL.

03/27/11 16:57:25 - Updating install progress: 3 / 18, Installing Roxio Video Capture USB

03/27/11 16:57:25 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has no product code, no reference

 

counting will be done.

03/27/11 16:57:25 - Updating install progress: 3 / 18, Installing Microsoft .Net v3.5 SP1

03/27/11 16:57:25 - Executing setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB

03/27/11 16:57:25 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB return code: 0

03/27/11 16:57:25 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB is Sync

03/27/11 16:57:25 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has SyncHandle not equal NULL.

03/27/11 16:57:25 - Updating install progress: 4 / 18, (null)

03/27/11 16:57:25 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB was just installed. Adding reference.

03/27/11 16:57:25 - Adding group '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}' reference for action

 

'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB'

03/27/11 16:57:25 - Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB' has no product code, reference counting

 

is not possible.

03/27/11 16:57:25 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has no product code, no reference counting

 

will be done.

03/27/11 16:57:25 - Updating install progress: 4 / 18, Installing

03/27/11 16:57:25 - Executing setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB

03/27/11 16:57:25 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB return code: 0

03/27/11 16:57:25 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB is Sync

03/27/11 16:57:25 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has SyncHandle not equal NULL.

03/27/11 16:57:33 - Updating install progress: 5 / 18, (null)

03/27/11 16:57:33 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB was just installed. Adding reference.

03/27/11 16:57:33 - Adding group '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}' reference for action

 

'InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB'

03/27/11 16:57:33 - Action 'InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB' has no product code, reference counting

 

is not possible.

03/27/11 16:57:33 - Getting reference count for action 'InstallActions.VIRTUALDRIVE64_13.Install', product code

 

'{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}'

03/27/11 16:57:33 - Product VIRTUALDRIVE64_13 is present but not reference counted; More Checking

03/27/11 16:57:33 - Updating install progress: 6 / 18, (null)

03/27/11 16:57:33 - Product VIRTUALDRIVE64_13 is present but no reference counted; Found Uninstall Value; Maybe install

 

by single product, Skip it - Install mode

03/27/11 16:57:33 - Getting reference count for action 'InstallActions.VIDEOCAP_USB_X64.Install', product code

 

'{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}'

03/27/11 16:57:33 - Updating install progress: 6 / 18, Installing Roxio Video Capture USB

03/27/11 16:57:33 - Executing setup action: InstallActions.VIDEOCAP_USB_X64.Install

03/27/11 16:57:33 - Action InstallActions.VIDEOCAP_USB_X64.Install return code: 0

03/27/11 16:57:33 - Action InstallActions.VIDEOCAP_USB_X64.Install is Sync

03/27/11 16:57:33 - Action InstallActions.VIDEOCAP_USB_X64.Install has SyncHandle not equal NULL.

03/27/11 16:57:33 - Installing Package: 'C:\Users\Samantha\AppData\Local\Temp

 

\RoxioCreator2011PRO_JA08NXD0R14\VIDEOCAP_USB_X64\Roxio Video Capture USB.msi', with Properties: 'REBOOT=ReallySuppress

 

ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files (x86)\Roxio 2011\"

 

MPI_SUITE_ID={4433FF9E-AF21-4E41-B296-4E13BF4D52F5} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'

03/27/11 16:57:34 - Launching Internet Explorer with command line: "iexplore.exe"

 

http://redirect.sonic.com/redirect/links.aspx?linkid=0560

03/27/11 16:57:36 - Execution of Windows Installer package 'C:\Users\Samantha\AppData\Local\Temp

 

\RoxioCreator2011PRO_JA08NXD0R14\VIDEOCAP_USB_X64\Roxio Video Capture USB.msi' finished with exit code = 1603

03/27/11 16:57:36 - Updating install progress: 7 / 18, (null)

03/27/11 16:57:36 - Action InstallActions.VIDEOCAP_USB_X64.Install failed with exit code 1603.

03/27/11 16:57:36 - Installation failed with error code 1603

03/27/11 16:57:36 - Rolling back installation

03/27/11 16:57:36 - Caught cancelation exception while running install actions

03/27/11 16:57:36 - Updating install progress: 7 / 18, Preparing to roll back...

03/27/11 16:57:36 - Updating rollback progress: 7 / 18, Preparing to roll back...

03/27/11 16:57:36 - Updating rollback progress: 7 / 18, Rolling back Roxio Video Capture USB

03/27/11 16:57:36 - Rolling back setup action: InstallActions.VIDEOCAP_USB_X64.Install

03/27/11 16:57:36 - Action InstallActions.VIDEOCAP_USB_X64.Install executing uninstall command line: "MSIEXEC.EXE /qn

 

REBOOT=ReallySuppress /L*v "C:\Users\Samantha\AppData\Roaming\Roxio Log Files\Roxio Creator 2011 Pro\11-03-27 16-

 

56\VIDEOCAP_USB_X64_Uninstall.log" /x {86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29} REMOVE=ALL"

03/27/11 16:57:36 - Action InstallActions.VIDEOCAP_USB_X64.Install rollback return code: 0

03/27/11 16:57:36 - Uninstalling Package: '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}', with Properties:

 

'REBOOT=ReallySuppress REMOVE=ALL'

03/27/11 16:57:36 - Execution of Windows Installer package '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}' finished with exit

 

code = 1605

03/27/11 16:57:36 - Updating rollback progress: 6 / 18, (null)

03/27/11 16:57:36 - Action InstallActions.VIDEOCAP_USB_X64.Install hadn't finished installing; rollback aborted

03/27/11 16:57:36 - Updating rollback progress: 6 / 18, Rolling back

03/27/11 16:57:36 - Rolling back setup action: InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB

03/27/11 16:57:36 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB has nothing to roll back

03/27/11 16:57:36 - Action InstallActions.DIRECTX_FEB10.INSTALLDIRECTX_WEB rollback return code: 0

03/27/11 16:57:36 - Updating rollback progress: 5 / 18, Rolling back

03/27/11 16:57:36 - Updating rollback progress: 5 / 18, Rolling back Microsoft .Net v3.5 SP1

03/27/11 16:57:36 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB

03/27/11 16:57:36 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has nothing to roll back

03/27/11 16:57:36 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB rollback return code: 0

03/27/11 16:57:36 - Updating rollback progress: 4 / 18, Rolling back Microsoft .Net v3.5 SP1

03/27/11 16:57:46 - Setting the finish event for the setup UI

03/27/11 16:57:46 - Caught finish event in progress page thread

03/27/11 16:57:46 - Executing CProgressPage::OnWizardNext()

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Please tell us about your computer make and model number. I see you are using W7 Premium 64 bit. That is what I am using.

 

Did you try to install it to an Administrator account?

 

Have you tried to install with your anti-virus on? Is your computer up to date? I assume so since that is the first thing that should be done.

 

What is the size of the downloaded file?

 

(Don't forget to make a copy of the file on DVD.)

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