Tip For Installingtoast11 With Blu-Ray Plugin

[pyxl8r]

Just purchased the 11 upgrade from 10, including the Blu-Ray plugin. When launching Toast11 for the first time, the app would not accept the key number; no matter what I tried the CONTINUE button stayed grayed out. Finally I decided to try to install the Blu-Ray plug-in FIRST (which installed without incident), and THEN I installed Toast11, which accepted the product key without a problem. I was then able to launch and update to Toast 11.0.1 successfully.

 

This SHOULD be mentioned in the installation instructions! It is totally counter-intuitive to think that one should install a plug-in BEFORE installing the main application. Hopefully posting here will save others the frustration I've experienced today. I sent a message to customer support before I figured it out, and have not yet received a reply, so I'd still be waiting if I hadn't stumbled on a solution!

 

By the way, I'm running Toast11 with OS 10.6.7 without incident... so far! Good luck to all!

[tsantee]

Thank you for sharing your troubleshooting result. I was able to enter the Toast key before installing the plug in key but I've read a number of posts from users having installation issues. Mine was from a download. I wonder if those with the installation issues are installing from the Toast disc.

[pupdocdiver]

Just purchased the 11 upgrade from 10, including the Blu-Ray plugin. When launching Toast11 for the first time, the app would not accept the key number; no matter what I tried the CONTINUE button stayed grayed out. Finally I decided to try to install the Blu-Ray plug-in FIRST (which installed without incident), and THEN I installed Toast11, which accepted the product key without a problem. I was then able to launch and update to Toast 11.0.1 successfully.

 

This SHOULD be mentioned in the installation instructions! It is totally counter-intuitive to think that one should install a plug-in BEFORE installing the main application. Hopefully posting here will save others the frustration I've experienced today. I sent a message to customer support before I figured it out, and have not yet received a reply, so I'd still be waiting if I hadn't stumbled on a solution!

 

By the way, I'm running Toast11 with OS 10.6.7 without incident... so far! Good luck to all!

 

One of the problems I encountered with installing the plug-in was the window asking me if I accepted the terms of use got bypassed. When I started over, the window popped up, I hit the agree button and then everything went smoothly. DON'T SKIP THAT WINDOW!!

[RJL Scot]

Yes I had a problem with installing Toast 11 Pro, rang the helpline who kindly sent me the answer - OK Toast 11 Pro is working - I think! My question is I purchased Toast11 Pro as a download (upgrade from 10) with the HD plug-in - Does this automatically work when installed or do I have to open this to get it to work, Very ignorant of me but Roxio always have failed with simple answers to basic questions- we are all NOT technophobes- are we? By the sway I am using Imac intel

[tsantee]

Yes I had a problem with installing Toast 11 Pro, rang the helpline who kindly sent me the answer - OK Toast 11 Pro is working - I think! My question is I purchased Toast11 Pro as a download (upgrade from 10) with the HD plug-in - Does this automatically work when installed or do I have to open this to get it to work, Very ignorant of me but Roxio always have failed with simple answers to basic questions- we are all NOT technophobes- are we? By the sway I am using Imac intel

The Toast 11 download has a installer for Toast 11 that you need to open and run. When that is done you need to run the installer for the Blu-Ray plugin which is a separate file in the Pro applications folder. When you have completed those installations then launch Toast 11 from the folder in your Applications folder. You do not need to remove Toast 10 and this is not automatically removed when installing Toast 11. It is your decision to drag Toast 10 to the trash. The Toast 10 folder has a couple items that may be worth keeping. One is Streamer that is not included in Toast 11. The other is CD Spin Doctor because the new Spin Doctor X has some problems with the current version.

[jhillestad]

The Toast 11 download has a installer for Toast 11 that you need to open and run. When that is done you need to run the installer for the Blu-Ray plugin which is a separate file in the Pro applications folder. When you have completed those installations then launch Toast 11 from the folder in your Applications folder. You do not need to remove Toast 10 and this is not automatically removed when installing Toast 11. It is your decision to drag Toast 10 to the trash. The Toast 10 folder has a couple items that may be worth keeping. One is Streamer that is not included in Toast 11. The other is CD Spin Doctor because the new Spin Doctor X has some problems with the current version.

 

If you keep Toast 10 and try to use both your blu ray plugin will fail . It appears to only work for one or the other even though they are completely separate.... because of this I went back to Toast 10 Pro since I need to burn avchd files and Toast 11 and too many bugs to mention..... this being one of them.

[RJL Scot]

The Toast 11 download has a installer for Toast 11 that you need to open and run. When that is done you need to run the installer for the Blu-Ray plugin which is a separate file in the Pro applications folder. When you have completed those installations then launch Toast 11 from the folder in your Applications folder. You do not need to remove Toast 10 and this is not automatically removed when installing Toast 11. It is your decision to drag Toast 10 to the trash. The Toast 10 folder has a couple items that may be worth keeping. One is Streamer that is not included in Toast 11. The other is CD Spin Doctor because the new Spin Doctor X has some problems with the current version.

 

Many thanks - yes I have retained Toast 10. It is that when I burn a hd / blueray disc does the hd plug in run automatically or do I have to "ask it " to operate?