Lrod Posted March 29, 2011 Report Share Posted March 29, 2011 So i got the product like 5 hours and am breaking my head here because i've update everything and i still cant get the software to open. Link to comment Share on other sites More sharing options...
Cauptain Posted March 29, 2011 Report Share Posted March 29, 2011 So i got the product like 5 hours and am breaking my head here because i've update everything and i still cant get the software to open Windows Vista or 7?? Link to comment Share on other sites More sharing options...
ibwalkn2 Posted April 3, 2011 Report Share Posted April 3, 2011 I am get the same error with mine. It happens as soon as I press start capture. Specs. AMD Phenom II X4 925 2.8Ghz 4GB DDR3 1600 SLI (2) Nvidia GeForce 9800GT BFG EX 1000 Watt Power Supply Windows 7 Pro 64-Bit Everything Updated and Patched Any Ideas? Link to comment Share on other sites More sharing options...
Cauptain Posted April 3, 2011 Report Share Posted April 3, 2011 I am get the same error with mine. It happens as soon as I press start capture. Specs. AMD Phenom II X4 925 2.8Ghz 4GB DDR3 1600 SLI (2) Nvidia GeForce 9800GT BFG EX 1000 Watt Power Supply Windows 7 Pro 64-Bit Everything Updated and Patched Any Ideas? Hi ibwalkn2, Start,Run,MSCONFIG, Initialize Softwares, Disable ALL, reboot and try. If WORK, re-enable one by one. If NO, Disable 1 card on SLI and try. I have a CF ATI 6850 and has a problem with a Encore USB capture Card...I´m take out 1 VGA...The USB card work...Strange. Try and reply. Claudio Link to comment Share on other sites More sharing options...
Golono Posted April 3, 2011 Report Share Posted April 3, 2011 From what I see it seems as if the firewall or anti-virus could be blocking it. Steps I recommend: 1. When opening it up right click the icon and on the menu click Open as Administrator. 2. If step 1 does not work, Go to Control Panel, choose allow a program through windows firewall and add the program to the list of exceptions. Hope this helps. Link to comment Share on other sites More sharing options...
superfly541 Posted April 12, 2011 Report Share Posted April 12, 2011 take the usb cable out of the computer before hitting capture and watch what happens... i could never get the screen to come up before. and now i can. its something to do with the cables. not the program or computer itself (in my case) try the firewalls and all those things. if that doesnt work try disabling one card as i am about to do. so trying Cauptain's advice in hopes that this will work =) Link to comment Share on other sites More sharing options...
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Lrod
So i got the product like 5 hours and am breaking my head here because i've update everything and i still cant get the software to open.
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