Toast 11 Installation Issue

[Scottofshields]

Hi Guys,

 

I'm new round these parts, hope you're all well.

 

I'm having a major installation issue and wondered if anybody could help me.

 

I bought Toast 11 (my first piece of Roxio software, to use for Bluray authoring) on March 17th. It finally arrived today, but I just cant get it to install.

 

Upon clicking the "Install Toast 11" icon I am taken to the first page (Introduction) I click continue which takes me to the License Agreement window. I click "Continue", then "Agree," where I then arrive at the "Destination Select" window. This is where I am having a major issue.

 

In the window it states "where do you want to install this software?" Below is a screen icon, and "Install for all users of this machine", but it is ghosted and I can not select it, also the continue button is ghosted, so I cannot click continue. The only button I can press is "Go Back."

 

I've wasted all night trying, but to no avail, it's so frustrating.

 

I am trying to install on an 8 Core Mac Pro running OS X 10.5.6

 

I have paid £130 for this software and waited 2 weeks for it to be delivered and I can't even install it! Not a good first impression at all!

 

Regards,

 

Scott

[tsantee]

Are you logged into the administrator account?

[Scottofshields]

This is a standalone edit suite that I use for my business, I am the only user (there are no other user accounts other than mine, and I am the Administrator).

 

Just to make sure I just logged out and logged back in, and tried to install again, and the same issue occured.

 

Yesterday I contact Roxio customer support, got a "ticket", and sent them a message outlining the issue. They replied asking me to send a Dxdiag report, which I did, and I havent heard back from them since.

[tsantee]

This is a standalone edit suite that I use for my business, I am the only user (there are no other user accounts other than mine, and I am the Administrator).

 

Just to make sure I just logged out and logged back in, and tried to install again, and the same issue occured.

 

Yesterday I contact Roxio customer support, got a "ticket", and sent them a message outlining the issue. They replied asking me to send a Dxdiag report, which I did, and I havent heard back from them since.

If they can't resolve the issue I can send you a message describing where the installer places the files so you can use Pacifist to manually install the files from inside the installer package.

[Scottofshields]

Thank mate, id appreciate that.

 

Roxios ticketing system has been down all day so I haven't even been able to log in to respond to my second response from them!

 

I'm getting pretty annoyed about the whole situation.

 

First time i've ever bought a pro piece of software and not even been able to install it.

[Katie25]

If they can't resolve the issue I can send you a message describing where the installer places the files so you can use Pacifist to manually install the files from inside the installer package.

 

Hi,

I am having the exact same issue and have yet to hear back from Roxio on how this can be fixed. Would you mind sending a message describing how to use Pacifist to do a manual install?

 

Thanks,

Katie

[Guest ivanatrox]

 

In the window it states "where do you want to install this software?" Below is a screen icon, and "Install for all users of this machine", but it is ghosted and I can not select it, also the continue button is ghosted, so I cannot click continue. The only button I can press is "Go Back."

 

I am trying to install on an 8 Core Mac Pro running OS X 10.5.6

 

 

 

If you are running on 10.5, Toast 11 will only install on 10.5.8. The Continue button would be greyed out on 10.5.7 and earlier.

 

Ivan