Green Screen In Preview Window

[scc]

Getting green screen then alternates to black screen then back to green screen in preview window after inputting composite SD video to Roxio USB adapter port Then software tells me I need a HIGH-SPEED USB port. Trouble is, all my USB ports are the same - 2.0. My computer company tells me all ports are 2.0 - same speed. PC is only a year old running Windows XP Home version. Any advice out there?

[cdanteek]

Getting green screen then alternates to black screen then back to green screen in preview window after inputting composite SD video to Roxio USB adapter port Then software tells me I need a HIGH-SPEED USB port. Trouble is, all my USB ports are the same - 2.0. My computer company tells me all ports are 2.0 - same speed. PC is only a year old running Windows XP Home version. Any advice out there?

 

Windows XP Home what service pack are you running?

 

Laptop or desktop, have you tried a rear USB Port?

 

What version # of Easy VHS to DVD (help about this software) are you running?

 

Explain in detail your connection from the USB port to the VHS player?

[Jim_Hardin]

Please answer cd’s questions.

 

If this is the error message:

 

 

It is from XP, and you do not have a USB 2 controller

[scc]

Windows XP Home what service pack are you running?

 

3

 

Laptop or desktop, have you tried a rear USB Port?

 

descktop. tried all USB ports

 

What version # of Easy VHS to DVD (help about this software) are you running?

 

201B23A ENU

 

 

Explain in detail your connection from the USB port to the VHS player?

 

Composite (SD) video output from a standard vhs player straight into Roxio USB adapter breakout cable.

[ogdens]

Composite (SD) video output from a standard vhs player straight into Roxio USB adapter breakout cable.

 

Your getting there.... answer ALL the rest of the questions you were asked

[scc]

service pack 3

 

Desktop tried all USB ports even unplugging all other USB devices

 

 

201B23A ENU

[scc]

The company who built the computer emailed this to me if this helps:

 

Here is your motherboard,

 

http://www.gigabyte.com/products/product-page.aspx?pid=3270#sp

 

Says right in the specs

 

Up to 8 USB 2.0/1.1 ports (4 on the back panel, 4 via the USB brackets connected to the internal USB headers)

 

It says 2.0/1.1 because both can be used. The four via USB brackets are additional add-ons you can get.

[cdanteek]

The company who built the computer emailed this to me if this helps:

 

Here is your motherboard,

 

http://www.gigabyte.com/products/product-page.aspx?pid=3270#sp

 

Says right in the specs

 

Up to 8 USB 2.0/1.1 ports (4 on the back panel, 4 via the USB brackets connected to the internal USB headers)

 

It says 2.0/1.1 because both can be used. The four via USB brackets are additional add-ons you can get.

 

Plug the Roxio USB Device in to your computer and gets us a screen cap of what you see, then post it here..

 

A free print screen 'Gadwin PrintScreen 4.5 freeware'

 

http://www.gadwin.com/download/

[scc]

What is a USB 2 controller???? All my other devices - scanners, camera capture all require USB 2.0 and they all work as they should.

Edited April 5, 2011 by scc

[scc]

Here is the screen shot - see attachment.

[cdanteek]

I meant post a screen shot of the error you talked about below!

 

Then software tells me I need a HIGH-SPEED USB port.

[cdanteek]

.

 

I don't know why you would post a doc file instead of a .jpg?

 

This is your doc file opened in word and I took a screen capture of it as a jpg.

 

I see no error about USB?

 

[cdanteek]

What is a USB 2 controller???? All my other devices - scanners, camera capture all require USB 2.0 and they all work as they should.

 

http://www.everythingusb.com/usb2/faq.htm

 

 

 

First have you used that registry cleaner since installing Easy VHS to DVD?

 

I see the USB error now, have you "For A List Of Available Ports, Click Here"?

 

What ports does it list?

 

 

 

Edited April 5, 2011 by cdanteek

[scc]

Try this.

roxio device manager -USB -4.doc

Edited April 5, 2011 by scc

[scc]

BTW, just ran cleaner again.

[cdanteek]

Answer all the questions in post # 13 please.

 

What is a USB 2 controller????

 

[scc]

Ran cleaner.

You have the listed ports.

Here is properties screen shot of the one port you pointed to.

roxio device manager -USB -5.doc

[cdanteek]

Ran cleaner.

You have the listed ports.

Here is properties screen shot of the one port you pointed to.

 

 

I think we have a communication problem!

 

When you see the error/warning, have you clicked here "For A List Of Available Ports"?

 

The registry cleaner could and most likely is wrecking your Roxio installation of Easy VHS to DVD, stop using it.

 

Go to the link below and run the prep steps, put your installation disc in and when the installer offers the repair option run it..

 

http://kb.roxio.com/search.aspx?URL=/content/000080GN

[scc]

Performed all tasks and same problems noted. Unless you have a PC only dedicated to this one program only it MIGHT work..

No wonder you see so many of these units on ebay noting they had compatibility issues as well. Guess I better get a Mac - at least they are more video friendly.

[sknis]

Performed all tasks and same problems noted. Unless you have a PC only dedicated to this one program only it MIGHT work..

No wonder you see so many of these units on ebay noting they had compatibility issues as well. Guess I better get a Mac - at least they are more video friendly.

 

Don't you believe that ! I have both MAC and PC. I have Roxio Toast and Final Cut (lite) on the MAC and Creator 2011 and another video editing program on the PC.

 

Want to take a guess on which one I use most and which one gives me more than the other?

[cdanteek]

Performed all tasks and same problems noted. Unless you have a PC only dedicated to this one program only it MIGHT work..

No wonder you see so many of these units on ebay noting they had compatibility issues as well. Guess I better get a Mac - at least they are more video friendly.

 

 

On one system I have Roxio Creator 2010 Pro, Roxio DVDit Pro HD, Roxio Easy VHS to DVD, Roxio Photo Show, and Nero 7 Ultra.

 

Of course none of this helps you but blows a hole in your theory "Unless you have a PC only dedicated to this one program only it MIGHT work".

 

Sorry Easy VHS to DVD isn't working out for you, good luck...

[scc]

On one system I have Roxio Creator 2010 Pro, Roxio DVDit Pro HD, Roxio Easy VHS to DVD, Roxio Photo Show, and Nero 7 Ultra.

 

Of course none of this helps you but blows a hole in your theory "Unless you have a PC only dedicated to this one program only it MIGHT work".

 

Sorry Easy VHS to DVD isn't working out for you, good luck...

 

Being tech savvy helps I am sure -where would you suggest I take my computer and Roxio software to MAKE it work??

[scc]

Don't you believe that ! I have both MAC and PC. I have Roxio Toast and Final Cut (lite) on the MAC and Creator 2011 and another video editing program on the PC.

 

Want to take a guess on which one I use most and which one gives me more than the other?

 

Being tech savvy helps I am sure -where would you suggest I take my computer and Roxio software to MAKE it work??

[cdanteek]

My only other suggestion, follow them to the 'T'!

 

#13.In my signature - Complete Uninstall of Creator 2009 and 2010 (Windows XP)

 

Preparing your computer for installing Roxio products, http://kb.roxio.com/search.aspx?URL=/content/000080GN

[scc]

Just got computer back from shop - here is the sad fact - Roxio USB plug-in device is DEFECTIVE - go figure.. No wonder I kept getting error messages. Looks like I will have to ask Roxio for a replacement that WORKS. This ought to be fun.

[scc]

Just got computer back from shop - here is the sad fact - Roxio USB plug-in device is DEFECTIVE - go figure.. No wonder I kept getting error messages. Looks like I will have to ask Roxio for a replacement that WORKS. This ought to be fun.

 

Took item back to retailer to exchange for a new one - new one works fine - so item WAS defective after all.

 

Thanks to all for your input.