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Fenian Bastard

Vhs To Dvd For Mac - No Audio

Question

Hi All,

I'm getting video. But NO audio. I've reinstalled the program. I've updated the program. I have good RCA cables from my VHS. Have tried other RCA cables. I've tried every combination I can think of in the Sound part of System Preferences. And still...NO AUDIO!!!

HELP!!!

 

Slainte!

Tim

fenian_b@live.com

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There are several other posts here about lack of audio so I'd search to see how others handled it. One thing to try is to not plug in the device until you've launched the application.

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Hi Guruji,

I tried to not plug in the device until I've launched the application like you said. Didn't work, I'm sorry to say. I'm kinda new to this message board thing. Let alone new to Mac. I did try to search for other posts dealing with my problem. I guess maybe I need to narrow my parameters(?)

 

Thanks!

Tim

 

P.S. I just tried to go into Audio Midi Setup like you suggested to somebody else. Maybe because I'm new to Mac I didn't have any idea how to change the settings.

 

There are several other posts here about lack of audio so I'd search to see how others handled it. One thing to try is to not plug in the device until you've launched the application.

Edited by Fenian Bastard

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Hi Guruji,

I tried to not plug in the device until I've launched the application like you said. Didn't work, I'm sorry to say. I'm kinda new to this message board thing. Let alone new to Mac. I did try to search for other posts dealing with my problem. I guess maybe I need to narrow my parameters(?)

 

Thanks!

Tim

 

P.S. I just tried to go into Audio Midi Setup like you suggested to somebody else. Maybe because I'm new to Mac I didn't have any idea how to change the settings.

It should be as simple as plugging it in. The software should know how to switch the audio. It's been awhile since I've used mine and I can't do it today. But tomorrow I'll give it a go and see/hear what is happening with my hookup. My only suggestion right now is to be certain you've plugged in the device to a USB port directly on the Mac and not into a USB hub.

 

My original unit came with a defective cable (audio but no video) so I'm uncertain if the problem you're experiencing could be a product defect rather than an issue we can work out. Hang in there. I'll be back.

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I don't have a USB hub. Original unit defective cables? Where would I buy something like that?

 

It should be as simple as plugging it in. The software should know how to switch the audio. It's been awhile since I've used mine and I can't do it today. But tomorrow I'll give it a go and see/hear what is happening with my hookup. My only suggestion right now is to be certain you've plugged in the device to a USB port directly on the Mac and not into a USB hub.

 

My original unit came with a defective cable (audio but no video) so I'm uncertain if the problem you're experiencing could be a product defect rather than an issue we can work out. Hang in there. I'll be back.

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I don't have a USB hub. Original unit defective cables? Where would I buy something like that?

I don't know if it is the cable. But if it is then you'd have to return the entire thing for a replacement from wherever you bought it.

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I don't know if it is the cable. But if it is then you'd have to return the entire thing for a replacement from wherever you bought it.

I finally was able to run a check with my unit and all worked fine. There was nothing I had to do to get audio. It was just there. As I mentioned, my original cable was defective in that I had only audio and no video from either S-video or composite video. Fortunately I also own an EyeTV Hybrid and its connecting cable plugged into the Roxio device and everything is working with it, so I didn't need to return my unit for a replacement.

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Hi All,

I'm getting video. But NO audio. I've reinstalled the program. I've updated the program. I have good RCA cables from my VHS. Have tried other RCA cables. I've tried every combination I can think of in the Sound part of System Preferences. And still...NO AUDIO!!!

HELP!!!

 

Slainte!

Tim

fenian_b@live.com

 

If you're running Snow Leopard, it's a well know compatibility issue. Haven't seen any fixes form Roxio.

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If you're running Snow Leopard, it's a well know compatibility issue. Haven't seen any fixes form Roxio.

Yeah, but I'm getting audio while running Snow Leopard. Very curious.

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Yeah, but I'm getting audio while running Snow Leopard. Very curious.

 

I'm running Snow Leopard on a new 2011 MacBook Pro - video will come through but no audio. Others with the new MacBook Pro report the same problems. No response from Roxio.

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I'm running Snow Leopard on a new 2011 MacBook Pro - video will come through but no audio. Others with the new MacBook Pro report the same problems. No response from Roxio.

That may be because of the model of MacBook Pro rather than because of Snow Leopard. It works okay with my 3-year-old MBP.

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I have the same problem. I just bought the Roxio Easy VHS to DVD for Mac and everything works OK except the audio. I downloaded and installed the upgrade on this page, version 1.0.3, I believe, as well as the available upgrade for the accompanying Toast software. The problem is still there.

 

I am on a new MacBook Pro, using the latest software download, OS X 10.6.7.

 

Since others are experiencing the same problem, has Roxio responded or done anything about it?

Edited by Sam Mac

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I have the same problem. I just bought the Roxio Easy VHS to DVD for Mac and everything works OK except the audio. I downloaded and installed the upgrade on this page, version 1.0.3, I believe, as well as the available upgrade for the accompanying Toast software. The problem is still there.

 

I am on a new MacBook Pro, using the latest software download, OS X 10.6.7.

 

Since others are experiencing the same problem, has Roxio responded or done anything about it?

 

Roxio has done NOTHING! Not even an acknowledgment about what is a repeatable, provable problem. No warning when you buy that it won't work with Snow Leopard and newest MacBook Pros. Unethical business practice.

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Roxio has done NOTHING! Not even an acknowledgment about what is a repeatable, provable problem. No warning when you buy that it won't work with Snow Leopard and newest MacBook Pros. Unethical business practice.

 

Thanks for replying, Philomath. I am certainly going to return this useless contraption, and complaining to roxio.

 

Needless to say I will never buy anything made by this company again.

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I have the EXACT same problem!! The software works on my old MacBook Pro, but it doesn't work on my new 2011 MacBook Pro!!! 10.6.6 OSX works, 10.6.7 doesn't work!! When I contacted Roxio, they keep telling me to attach the cables correctly!!! I keep telling them that it works on my old computer, but not my new one!! I don't get it!!! I am becoming VERY frustrated with the company. They need to send out a patch or an update so that it can work with the new MacBook Pros!!!!!! Let me know if anyone comes across any information that can be helpful! Thanks!

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I have the EXACT same problem!! The software works on my old MacBook Pro, but it doesn't work on my new 2011 MacBook Pro!!! 10.6.6 OSX works, 10.6.7 doesn't work!! When I contacted Roxio, they keep telling me to attach the cables correctly!!! I keep telling them that it works on my old computer, but not my new one!! I don't get it!!! I am becoming VERY frustrated with the company. They need to send out a patch or an update so that it can work with the new MacBook Pros!!!!!! Let me know if anyone comes across any information that can be helpful! Thanks!

 

 

I have a bit of an update. I wrote above, having the same problem. No audio on a new MacBook Pro running OS 10.6.7. I got an email, most probably from roxio's outsourced techies, giving me links on properly connecting the cables! I wrote back to tell them they have a REAL PROBLEM with this device and OS 10.6.7 and no talk about connections or cables is going to fix it. There is a lot of talk on these pages about bad support and customer relations from roxio and I can see why, but I have no time for nonsense. I wrote them to either fix it immediately or authorize me to return the contraption. I paid $87 (including tax) for it. I suggest everybody with a similar problem should SHOUT at them until their outsourced techies get off their behinds, contact their supervisors and come up with a solution.

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I also sent a complaint to Roxio on this issue. My new MBP 13.3" (the one with Thunderbolt) is also not registering the sound. If I go into the MBP preferences pane, under "Audio" I can see the device, and the meter bars are moving. However, in the Roxio software I am not registering any audio, no bars moving and no sounds I can hear. Go figure I get a new Macbook Pro and it's got compatibility issues with the one piece of hardware I wanted to use it with. *sigh* :blink:

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OK another useless update!

 

Roxio's outsourced employees, evidently in India, continue taking turns to reply to my "ticket" and every time they give me the same crap from the beginning. They don't bother to read what has been stated before and every one of them assumes I have no clue about the issue so every new one of them tells me AGAIN to check the connections and do the same crap!

 

This is what I wrote to the latest crap from them (shouting and all, maybe they will notice):

 

 

LISTEN TO ME: Read what has been already written before you repeat all the basic "stuff" we have already talked about and finished with! OK? READ WHAT WE HAVE ALREADY COVERED BEFORE YOU GIVE ME THE "STUFF" YOU ARE REPEATING!

 

You are just repeating the same "STUFF" again! I have already done all that and there is A PROBLEM WITH THE AUDIO in this roxio contraption! DID YOU READ THAT? THERE IS A PROBLEM WITH THE AUDIO? SHOULD I REPEAT: THERE IS A PROBLEM WITH THE AUDIO! REPEAT: THERE IS A PROBLEM WITH THE AUDIO!!!!! FIX IT!

 

I have replied to them several times - they give me the same crap answers each time, to look at their video set up, unplug it, check my cables, blah, blah, blah. I have told them repeatedly: get yourself a NEW 2011 MacBook Pro and try your adapter and software! IT WILL NOT WORK! Nobody and I mean nobody, that I have seen in these forums with a 2011 MacBook Pro (Thunderbolt) has gotten their stuff to work. I have told them to check out their own forums here. But it's some robot on the other end that reads my messages. The support is USELESS! I might make up a web site about DON'T BUY FROM ROXIO.

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The latest from roxio techies is to "clean install" the software! No matter what I say, there has never been a serious reply to the problem!

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The latest from roxio techies is to "clean install" the software! No matter what I say, there has never been a serious reply to the problem!

 

I told them to try to their software on a 2011 MacBook Pro and they would see that it WON'T work. I've never heard back from them.

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Not an ideal long term solution, but for the moment this should help. The issue likely affects not only the 2011 MacBook Pro, but also the iMac models released this week which I believe boot by default into the 64-bit kernel.

 

No Audio Can Be Previews or Captured With Easy VHS to DVD for Mac

 

Many new models of Apple computers have been launched that launch into Snow Leopard (Mac OS X v10.6) with a 64-bit kernel. When using Easy VHS to DVD for Mac with these recently released models, users will be unable to capture audio. In order to work around this issue, you will need to restart your machine using the 32-bit kernel.

 

1) Shutdown your computer

2) Press the power button to turn on your computer

3) Immediately after pressing the power button, hold both the number 3 and the number 2 key on your keyboard down until you see your desktop or login screen.

 

Please note, this change is not permanent. In order to revert back to the 64-bit kernel, restart your computer without holding down any keys.

 

When you have started your computer with the 3 and 2 keys on the keyboard held down, you should be able to capture both audio and video correctly using the Easy VHS to DVD for Mac software. We will update this article if and when additional information on this topic becomes available.

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This has not fixed the issue on my mac. I have been a user of roxio products for years. this is the first UTTER FAILURE of a product and i can say i am very disappointed with the release of a faulty product. I WANT A REFUND.

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I have returned the product to the store I bought it from for a full refund. I had enough of roxio and will never buy a roxio product again.

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I have returned the product to the store I bought it from for a full refund. I had enough of roxio and will never buy a roxio product again.

 

Their customer service is laughable. Do they have grade school kids replying?

 

Here's that latest email (the FIFTH one - the same crap answers:

 

 

"A Roxio Agent has responded to your ticket! Please Click your ticket number to view your ticket.

 

Customer Support writes:

Dear Roger,

 

I understand your frustration.

 

In order to resolve the audio issue please update the latest audio driver by contacting the system manufacturer and then try to use Easy VHS to DVD for Mac.

 

Regards,

Andy.

Roxio Customer Care"

 

Can you believe this crap? I have told them repeatedly that NOBODY with a new 2011 MacBookPro can get their software to work - it is their defective software, and yet they keep telling me to reinstall the software, check the cables, look at their instructions, BLAH, BLAH, BLAH, which I've already done half a dozen times. I have told them to get a 2011 MacBookPro and try it themselves but they refuse. Now they want me to contact Apple for the "latest audio driver"! They are the most jackass outfit I've seen as far as customer support.

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Their customer service is laughable. Do they have grade school kids replying?

 

Here's that latest email (the FIFTH one - the same crap answers:

 

 

"A Roxio Agent has responded to your ticket! Please Click your ticket number to view your ticket.

 

Customer Support writes:

Dear Roger,

 

I understand your frustration.

 

In order to resolve the audio issue please update the latest audio driver by contacting the system manufacturer and then try to use Easy VHS to DVD for Mac.

 

Regards,

Andy.

Roxio Customer Care"

 

Can you believe this crap? I have told them repeatedly that NOBODY with a new 2011 MacBookPro can get their software to work - it is their defective software, and yet they keep telling me to reinstall the software, check the cables, look at their instructions, BLAH, BLAH, BLAH, which I've already done half a dozen times. I have told them to get a 2011 MacBookPro and try it themselves but they refuse. Now they want me to contact Apple for the "latest audio driver"! They are the most jackass outfit I've seen as far as customer support.

 

I have reviewed the ticket and agree the responses are not up to par at all. I have sent your ticket to our Training and Escalatuon managers and they will deal with the agent accordingly.

 

Very sorry for the inconvenience.

 

Jon

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