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Blue 'capture' Button Error



So I'm having an issue with the blue capture button when i open the program. it opens a screen that has the same carbon fiber looking background as the rest of the program and it has file and help options at the top and everything but it nothing ever comes up in the middle. it just loads and loads and loads and nothing happens. ram is fine on my comp and it is running at good speed. not sure what the problem is but it says "program is not responding" and i have to close the window. it renders the program useless and i just got it in the mail yesterday. please help.

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