"add Tracks" Using Media Selector Hangs/crashes

[BB3]

I am using Windows 7 Home Premium 64-bit and have updated Creator 2010 to version 1.2.193 SP2.1 SP2; 5.0.0.0, Build 121B93A,R05; 500B22A,R05. This problem existed prior to the update, and I hoped that the update might correct the problem, however, the problem continues exactly as it did prior to the update. I would appreciate any assistance in solving the problem.

 

When attempting to use Roxio Audio Converter (and some other audio applications), selecting "Add Tracks" brings up the "Media Selector" window, but no files, folders, or drives are shown, and as soon as you click to try see a folder or add a file, both the Media Selector window and the original "Audio Converter" window become unusable and show "Not Responding" in the title bar.

 

Attempting to close Media Selector brings up the error dialogue box:

"Roxio Audio Converter is not responding. If you close the program, you might lose information. Close the program. Wait for the program to respond."

 

if you attempt to close, another error dialogue box follows:

"Roxio Audio Converter is Not Responding. Windows is checking for a solution to the problem."

then, after a brief delay, both the Media Selector and Audio Converter windows close.

 

Files can be added to the Audio Converter (or other audio apps) using "drag and drop" and the program will work normally, but files cannot be selected via the "add files/media selector" button.

[cdanteek]

A screen capture (pic) would help!

 

This is a guess but music disc creator had a similar bug in Creator 2010.

 

If you imported from a CD that location was the default every time you used music disc creator, media selector and created the not responding error. See the location DVD RW Drive (F) up top in the first link. The way to fix it is put a CD in the drive then you will have a option to browse to other locations without the not responding error.

 

 

Click the links below and tell me if it's similar to what your experiencing?

 

 

http://cdanteek.home.mchsi.com/MusicDiscCreatorW7x64addfiles1.avi

 

http://cdanteek.home.mchsi.com/MusicDiscCreatorW7x64addfiles2.avi

[BB3]

I very much appreciate your assistance.

 

Yes, what I encountered is exactly what is shown in your video #1 but, in my case, it also occurs while using other Roxio audio applications. However, as you suggested, placing a CD (blank or pre-recorded) in the drive will then allow browsing and selecting files.

 

Does inserting a CD in the drive seem to be the only solution? It's certainly an extra, inconvenient step when all you're trying to do is convert a file that's already on your hard drive to another format (e.g., WAV to MP3).

 

Strange behavior. It's surprising to me that Roxio has not addressed this issue in one of the service releases. But, speaking as someone who has owned just about every version of Creator and its predecessor products (going back to the days of the original Adaptec product), my experience has regretably been that, ever since Roxio took over this product line, they have been more interested in selling upgrades to the next version than fixing problems.

 

Thanks again for the help.

[cdanteek]

I very much appreciate your assistance.

 

Yes, what I encountered is exactly what is shown in your video #1 but, in my case, it also occurs while using other Roxio audio applications. However, as you suggested, placing a CD (blank or pre-recorded) in the drive will then allow browsing and selecting files.

 

Does inserting a CD in the drive seem to be the only solution? It's certainly an extra, inconvenient step when all you're trying to do is convert a file that's already on your hard drive to another format (e.g., WAV to MP3).

 

Strange behavior. It's surprising to me that Roxio has not addressed this issue in one of the service releases. But, speaking as someone who has owned just about every version of Creator and its predecessor products (going back to the days of the original Adaptec product), my experience has regretably been that, ever since Roxio took over this product line, they have been more interested in selling upgrades to the next version than fixing problems.

 

Thanks again for the help.

 

 

It defaults to the last location, if it was the drive and now the drive is empty it creates the error.

 

They have addressed it and Creator 2011 doesn't have the bug.