I purchased VHStoDVD yesterday (ver 201B23A,VHS) from office depot. I cannot get my pc to recognize the USB video capture device (win error: USB Device not recognized). My laptop is running Win7 64bit, 3 gb of ram, 500gb hd. I thought it might be a Win 7 issue so I tried the install on 2 other PCs - 1 running vista and the other xp - same error - USB device not recognized. I checked this website and dowloaded RoxioC2009USBCaptureDriver - it would not install, got message "the update not applicable to your computer." - after reading the forums it appears that this driver isnt needed for my version (?) so its good it didnt install.
i followed the install directions from the manual, have checked this forums to make sure i was doing everything correctly, and looked at all the info i could find on the USB device errors - nothing worked. Could the usb video capture device be broken?
USB has the following printed on it = UB315-E Ver 3
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JMacCrory
I purchased VHStoDVD yesterday (ver 201B23A,VHS) from office depot. I cannot get my pc to recognize the USB video capture device (win error: USB Device not recognized). My laptop is running Win7 64bit, 3 gb of ram, 500gb hd. I thought it might be a Win 7 issue so I tried the install on 2 other PCs - 1 running vista and the other xp - same error - USB device not recognized. I checked this website and dowloaded RoxioC2009USBCaptureDriver - it would not install, got message "the update not applicable to your computer." - after reading the forums it appears that this driver isnt needed for my version (?) so its good it didnt install.
i followed the install directions from the manual, have checked this forums to make sure i was doing everything correctly, and looked at all the info i could find on the USB device errors - nothing worked. Could the usb video capture device be broken?
USB has the following printed on it = UB315-E Ver 3
Help!
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