Win 7 Device Error

[JMacCrory]

I purchased VHStoDVD yesterday (ver 201B23A,VHS) from office depot. I cannot get my pc to recognize the USB video capture device (win error: USB Device not recognized). My laptop is running Win7 64bit, 3 gb of ram, 500gb hd. I thought it might be a Win 7 issue so I tried the install on 2 other PCs - 1 running vista and the other xp - same error - USB device not recognized. I checked this website and dowloaded RoxioC2009USBCaptureDriver - it would not install, got message "the update not applicable to your computer." - after reading the forums it appears that this driver isnt needed for my version (?) so its good it didnt install.

 

i followed the install directions from the manual, have checked this forums to make sure i was doing everything correctly, and looked at all the info i could find on the USB device errors - nothing worked. Could the usb video capture device be broken?

 

USB has the following printed on it = UB315-E Ver 3

 

Help!

[cdanteek]

Easy VHS to DVD version 201B23A on W-7 x64..

 

Open device manager.

 

Device manager without the Roxio USB Device plugged in.

 

 

Device manager with the Roxio USB Device plugged in.

 

[JMacCrory]

Easy VHS to DVD version 201B23A on W-7 x64..

 

Open device manager.

 

Device manager without the Roxio USB Device plugged in.

 

 

Device manager with the Roxio USB Device plugged in.

 

 

 

Not there when unplugged - when plugged in not there - shows up as Unrecognized USB device (see attached)

 

My attachments arent showing up?

[cdanteek]

Not there when unplugged - when plugged in not there - shows up as Unrecognized USB device (see attached)

 

 

That's your problem, right click uninstall the "Unrecognized USB device".

 

Reboot the PC and put the installation disc in a drive, when the installer launches choose the repair option run it and reboot the pc..

[JMacCrory]

So tried that 2xs and didnt work.

 

Had the USB device in - went to device mgr and uninstalled. Left the device in, rebooted, as soon as machine came up it found plugged in device said it didnt recognize the device. i did the repair, rebooted, and when it came back it didnt recognize it.

 

2nd time: device mgr, uninstall, and reboot. during reboot I unplugged the device. ran the cd again, did the repair, rebooted, and plugged in - same result = device not recognized? what now?

[cdanteek]

So tried that 2xs and didnt work.

 

Had the USB device in - went to device mgr and uninstalled. Left the device in, rebooted, as soon as machine came up it found plugged in device said it didnt recognize the device. i did the repair, rebooted, and when it came back it didnt recognize it.

 

2nd time: device mgr, uninstall, and reboot. during reboot I unplugged the device. ran the cd again, did the repair, rebooted, and plugged in - same result = device not recognized? what now?

 

You might need the USB Device plugged in to uninstall the "Unrecognized USB device".

 

Then take the Roxio USB Device out of the computer, set it on the other side of the room.

 

Now do what I explained above. After the repair runs and you reboot and the PC is up and running go get the Roxio USB Device and plug it in, now look in device manager.

[JMacCrory]

it DOES have to be plugged in to uninstall and it was plugged in each time i uninstalled it.

 

the difference was after the uninstall i left the device in the first time i rebooted. with the device in (after the uninstall/reboot), Win 7 tried to recognize it after reboot and gave me same error. i ran the repair, and rebooted and it didnt recognize again.

 

2nd time i uninstalled, unplugged device, rebooted and repaired, rebooted,plugged in - same result. I was trying to see if i needed the device IN during the install or out - it didnt change the result either way.

 

let me say that I'm NOT a novice so we don't need to start with question 101 - "is your PC plugged in?" i am an experienced programmer and have been using / building pcs for over 20 yrs. i cant imagine how a novice (like my wife) would deal with this.

 

obviously there isnt much of a TEST LAB at Roxio - this kind of stuff should be plug and play. I realize dealing with multiple ms os's is tough but when you deal with john q public who wants to put in the disc and run - you have to do a lot of testing. The s/w should also have auto updates to keep up with ms os updates / patches.

[cdanteek]

let me say that I'm NOT a novice so we don't need to start with question 101 - "is your PC plugged in?" i am an experienced programmer and have been using / building pcs for over 20 yrs. i cant imagine how a novice (like my wife) would deal with this.

 

Then you know windows will assign a generic driver to any device plugged in?

 

What did the instructions tell you do to install the program?

[JMacCrory]

Then you know windows will assign a generic driver to any device plugged in?

 

What did the instructions tell you do to install the program?

 

 

Instructions say - put disc in and install. Thats what i did......if you want I can copy the first page of the manual and show u?

[cdanteek]

Instructions say - put disc in and install. Thats what i did......if you want I can copy the first page of the manual and show u?

 

 

Did you plug in the USB Device before that?

[JMacCrory]

Did you plug in the USB Device before that?

 

 

No - on all 3 of the pc's i tried (w7,vista,xp) i installed sw first - then plugged in. how would windows recognize the device without the driver? thats why i installed sw before pluggin in......just like the install manual says .....

[cdanteek]

No - on all 3 of the pc's i tried (w7,vista,xp) i installed sw first - then plugged in. how would windows recognize the device without the driver? thats why i installed sw before pluggin in......just like the install manual says .....

 

 

Copy the disc to a folder on your hard drive.

 

Are you installing on x32 or x64 do pick the correct one.

 

Navigate to that folder and click the installer msi.

 

Choose repair and see if this will fix it?

 

 

 

[JMacCrory]

i copied the x64 folder to the hard drive - i assume this is the correct version to use with Win 7 64bit?

 

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ran Repair from x64 folder on hard drive - same result.........running out of ideas? is there any way to test to see if the hardware is defective? almost seems to be pointing at that ...... at first i could see a possible Win 7 driver error but since i'm getting the same errors with Vista and XP it sure FEELS like hardware.

 

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figured i would give the x86 folder a shot - wouldnt install " another version of this product is already installd. Installation cannot continue.... remove existing version use add/remove programs on contol panel." I didn't think it would work but just figured i would try it.

 

Any other ideas/thoughts?

[cdanteek]

but since i'm getting the same errors with Vista and XP it sure FEELS like hardware.

 

 

 

The device could be bad and office depot should swap it out for you.